A contact detail is sometimes missing.
Officina Arco · Internal discussion
A proposal for receiving requests
A shared form to trial with the team
Officina Arco
Fictional proposal for discussion
Officina Arco · Internal discussion
Make the request understandable
Scattered information
The description may need clarification.
A shared form
Record contact details and an agreed way to reply.
Describe what the customer reports; do not invent a diagnosis.
Fictional proposal for discussion
Officina Arco · Internal discussion
Clarify the request before proceeding
Customer request
Record bicycle, problem and contact details.
Missing information
Ask for missing information before assessment.
Paolo's assessment
Assess the work and prepare the quote.
Quote to the customer
Await confirmation before work and any additions.
Fictional proposal for discussion
Officina Arco · Internal discussion
Agree who follows the request
Sara would gather and clarify requests. Paolo would assess the work and prepare the quote.
Proposed roles to agree before the trial.
Fictional proposal for discussion
Officina Arco · Internal discussion
Decide whether to trial the form
Set roles and conditions before the trial.
Collect feedback and revise the form after the trial.
The meeting must agree who will collect feedback.
Fictional proposal for discussion