A contact detail is sometimes missing.
A shared form to trial with the team
Officina Arco
Fictional proposal for discussion
A contact detail is sometimes missing.
The description may need clarification.
Record contact details and an agreed way to reply.
Describe what the customer reports; do not invent a diagnosis.
Fictional proposal for discussion
Record bicycle, problem and contact details.
Ask for missing information before assessment.
Assess the work and prepare the quote.
Await confirmation before work and any additions.
Fictional proposal for discussion
Sara would gather and clarify requests. Paolo would assess the work and prepare the quote.
Proposed roles to agree before the trial.
Fictional proposal for discussion
Set roles and conditions before the trial.
Collect feedback and revise the form after the trial.
The meeting must agree who will collect feedback.
Fictional proposal for discussion