# Prioritization rubric

Evaluate an item only from evidence in the returned message or transcript. Use the strongest applicable band.

## P1 — act now

Use P1 when at least one strong signal exists:

- explicit deadline within two business days
- customer escalation, cancellation/churn signal, safety concern, or serious service failure
- revenue-critical lead or deal blocked on a response
- repeated unanswered request or a commitment whose promised time has passed
- decision, approval, or access blocker stopping another person
- urgent legal, billing, security, or account-access issue

Lead with the exact deadline or consequence. Avoid P1 when urgency is merely implied by tone.

## P2 — follow up

Use P2 for concrete but non-urgent work:

- product or service question that still needs an answer
- requested quote, demo, document, introduction, or follow-up
- qualified interest, buying signal, expansion opportunity, or referral
- recurring product friction with a plausible owner or next step
- commitment without an imminent deadline
- unresolved objection or decision that may affect the relationship

## P3 — keep in view

Use P3 for useful context without a required near-term response:

- positive customer evidence, praise, or a story worth retaining
- early or ambiguous opportunity signal
- repeated theme that is not yet actionable
- relationship context that may improve a future conversation
- informational update with no direct ask

## Exclude

Omit:

- greetings, acknowledgements, and routine scheduling chatter
- spam, wrong numbers, automated messages, and obvious test traffic
- resolved exchanges with no remaining decision or follow-up
- unsupported guesses based on silence alone
- duplicate fragments from the same conversation

## Tie-breaking

Within a band, sort by:

1. deadline or customer harm
2. business impact or blocked work
3. strength of the explicit ask or commitment
4. recency

Use neutral language. A recommendation is not a commitment, and an inference is not a fact.