{"id":10771,"external_id":"plugin_asdk_app_6ad6bbb802e0819184a9d9975664829b","name":"aide","display_name":"Aide","developer":"Aide Superintelligence Corporation","category":"Business & Operations","listing_language":"en","listing_language_details":{"method":"cld-0.13.0/listing-v1","reliable":true,"detected_at":"2026-11-04T00:06:06Z","input_sha256":"ea2852b826029df11a6e49d4ebfeeef264f636544b361896da796dc7da4a5ce1","source_fields":["release.description","release.interface.short_description","release.interface.long_description"]},"version":"1.1.0","skill_count":2,"first_seen_at":"2026-11-04T00:00:30.805Z","last_seen_at":"2026-11-04T06:00:02.689Z","last_changed_at":"2026-11-04T00:00:30.805Z","install_count":null,"search_matches":[],"research_summary":null,"research_reviewed_at":null,"metadata":{"canonical_app_id":"asdk_app_6ad6bbb802e0819184a9d9975664829b","connector_id":"asdk_app_6ad6bbb802e0819184a9d9975664829b","created_at":"2026-10-20T01:44:22.460802Z","discoverability":"LISTED","id":"plugin_asdk_app_6ad6bbb802e0819184a9d9975664829b","is_template":false,"is_template_instance":false,"name":"aide","release":{"app_ids":["asdk_app_6ad6bbb802e0819184a9d9975664829b"],"app_manifest":{"apps":{"aide":{"id":"asdk_app_6ad6bbb802e0819184a9d9975664829b","required":true}}},"app_templates":[],"description":"Set up Aide's AI support agent from ChatGPT (teach it your website, test it, connect a channel and deploy it), then work your customer service queue: search knowledge, look up Shopify orders, and read, reply to and update conversations.","display_name":"Aide","id":"pluginrel_36a5d0217818819188bd1750cda467f1","interface":{"brand_color":null,"capabilities":["Check setup progress and do the next step","Teach Aide a website and write knowledge articles","Change and test the AI agent in a private preview","Get the chat widget snippet and set up a support email","Connect Gmail, Shopify, Zendesk, Front or Gorgias from a sign-in link","Deploy or pause the agent and choose the inboxes it answers","Search knowledge and cite articles","Look up Shopify orders and return eligibility","Find and read conversations","Add internal notes","Reply to customers","Update conversation status, priority and assignee","Refund and cancel orders within approval limits","Approve or reject order changes","Read support analytics"],"category":"Business & Operations","composer_icon_dark_url":null,"composer_icon_url":"https://files.openai.com/content?id=file_00000000ad588230adb1ef7d595ee496","default_prompt":"Set up Aide for my business.","default_prompts":["Set up Aide for my business.","Show me the conversations in Aide that are waiting for a person.","What does our help center say about returns?"],"developer_name":"Aide Superintelligence Corporation","logo_url":"https://files.openai.com/content?id=file_00000000be788230b9033909610a3ed6","logo_url_dark":null,"long_description":"Aide is an AI customer service platform. Its AI agent answers your customers in a chat widget on your website and by email, or inside Zendesk, Front and Gorgias, from your knowledge base and Shopify orders, and hands what it can't resolve to your team with a summary.\n\nThis plugin connects ChatGPT to your Aide workspace. You sign in as yourself, and ChatGPT can do what your role in Aide allows.\n\nSet up Aide from ChatGPT:\n- Check what's left before Aide answers your customers, and do the next step together: company details, knowledge, a test of the agent, a channel, then going live.\n- Teach Aide your website or help center, import a site again, and write articles for what the site doesn't say.\n- Change the agent's name, instructions, greeting and signature, and test it with customer questions in a private preview no customer sees.\n- Get the chat widget snippet to paste on your site, add your support email address and test that it forwards to Aide, or get a link to connect Gmail, Shopify, Zendesk, Front or Gorgias in your browser. Choose where Aide's drafts appear in a connected helpdesk.\n- Deploy the agent, choose which inboxes it answers, and pause it at any time.\n\nWork your support queue:\n- Find conversations by keyword, status, priority, assignee, team, topic, channel or helpdesk ticket id, and read their messages, Aide's reply draft, the customer's orders and CRM details.\n- Add internal notes, fill in a macro, change a conversation's status, priority, assignee or team, and reply to the customer on the conversation's channel.\n\nKnowledge and orders:\n- Search your help center articles, website pages, products and macros, and read them in full with a link to the source. ChatGPT can also search and cite them as company knowledge.\n- Look up a customer's Shopify orders by email or order number, with status, items, fulfillment and tracking, and check what on an order can be returned.\n- Refund or cancel an order on your Shopify store, and approve or reject order changes waiting for approval. A change above your approval limit waits for an admin.\n\nAnalytics: conversation volume, AI resolution, handoffs, response times and customer satisfaction.\n\nWho it is for: owners, admins and agents of an Aide workspace. Setting up, changing, testing and deploying the agent, and analytics, are for owners and admins.\n\nHow access works: you sign in with your Aide account and approve the connection on Aide's consent screen, which shows what ChatGPT asked to do: read only, or read and act. ChatGPT sees only what you can see in Aide, and every action is recorded as you. Tools that message a customer, change an order, deploy the agent or turn on AI replies for an inbox are marked destructive, so ChatGPT can ask you to confirm before using them. You can disconnect ChatGPT at any time in Aide under Settings > Developers.\n\nLimitations:\n- Requires an Aide account. The plugin works only in the workspace you approve when you sign in.\n- Order lookups and order actions need a Shopify store connected to Aide.\n- You finish connecting Gmail, Shopify or a helpdesk on that service's sign-in page in your browser, and you paste the chat snippet on your site and turn on forwarding in your email provider yourself.\n- A reply sent to a customer cannot be unsent, and a refund cannot be reversed.\n- The plugin cannot delete conversations or manage teammates.","plugin_category_id":"business & operations","privacy_policy_url":"https://aide.app/privacy","screenshot_urls":[],"short_description":"AI customer service platform","terms_of_service_url":"https://aide.app/terms","website_url":"https://aide.app"},"keywords":["helpdesk","customer service","customer support","ai agent","shopify","gmail","zendesk","front","gorgias"],"onboarding_skill_name":null,"requires_local_executor":false,"skills":[{"description":"Set up Aide until its AI agent answers the user's customers. Use when the user asks to set up, configure, test or launch Aide, or when get_setup_status shows the workspace is not live.","interface":{"brand_color":null,"default_prompt":null,"display_name":"set-up-aide","icon_large_url":null,"icon_small_url":null,"iconography":"bolt","short_description":"Set up Aide until its AI agent answers the user's customers. Use when the user asks to set up, configure, test or launch Aide, or when get_setup_status shows the workspace is not live."},"name":"set-up-aide","plugin_release_skill_id":"pluginrsk_6ad84ca7cbb88191a6a172821e572690"},{"description":"Work through the Aide support queue. Use when the user wants to find conversations that need a person, read them with the customer's orders, and prepare a note or reply for the user to approve.","interface":{"brand_color":null,"default_prompt":null,"display_name":"support-queue","icon_large_url":null,"icon_small_url":null,"iconography":"chat","short_description":"Work through the Aide support queue. Use when the user wants to find conversations that need a person, read them with the customer's orders, and prepare a note or reply for the user to approve."},"name":"support-queue","plugin_release_skill_id":"pluginrsk_6ad84ca81bec8191af95905b6af5b878"}],"version":"1.1.0"},"scope":"GLOBAL","status":"ENABLED"},"research":null,"package_metadata":{"name":"aide","author":{"url":"https://aide.app","name":"Aide Superintelligence Corporation"},"sources":[{"path":"plugin.json","sha256":"0b06bdace58f2fb13f60093e4f1830442031801b4716850721a9b4b33a890806"}],"version":"1.1.0","commerce":false,"homepage":"https://aide.app","keywords":["helpdesk","customer service","customer support","ai agent","shopify","gmail","zendesk","front","gorgias"],"artifact_id":141454,"observed_at":"2026-11-04T00:13:37Z","support_url":"https://aide.app/support","capabilities":["Check setup progress and do the next step","Teach Aide a website and write knowledge articles","Change and test the AI agent in a private preview","Get the chat widget snippet and set up a support email","Connect Gmail, Shopify, Zendesk, Front or Gorgias from a sign-in link","Deploy or pause the agent and choose the inboxes it answers","Search knowledge and cite articles","Look up Shopify orders and return eligibility","Find and read conversations","Add internal notes","Reply to customers","Update conversation status, priority and assignee","Refund and cancel orders within approval limits","Approve or reject order changes","Read support analytics"],"field_sources":{"name":0,"author":0,"version":0,"commerce":0,"homepage":0,"keywords":0,"support_url":0,"capabilities":0,"release_notes":0,"review_case_counts":0,"commerce_description":0,"availability_countries":0},"release_notes":"Set up Aide from ChatGPT: check setup progress, teach Aide a website or write articles, change and test the agent in a private preview, get the chat widget snippet, add a support email, connect Gmail, Shopify or a helpdesk from a sign-in link, and deploy or pause the agent. The plugin still searches Aide knowledge, looks up Shopify orders, works conversations, handles order changes within approval limits and reads support analytics. Sign in with an Aide account and approve the access ChatGPT asks for.","extraction_version":1,"review_case_counts":{"negative":3,"positive":5},"conflicts_or_errors":[],"commerce_description":"Aide does not sell products, take payments or move money between accounts. Refunds and cancellations run only on the merchant's own Shopify store connected to their Aide workspace, and a refund goes back to the order's original payment. They run within the approval limits the workspace sets: a change above the user's limit waits for an admin. Tools that change an order are marked destructive, so ChatGPT can ask the user to confirm before running them.","availability_countries":[]}}