{"id":10748,"external_id":"plugin_asdk_app_6ac4cc03229c8191a4ee6465d9c514f8","name":"chatway","display_name":"Chatway Customer Support","developer":"Chatway","category":"Business & Operations","listing_language":"en","listing_language_details":{"method":"cld-0.13.0/listing-v1","reliable":true,"detected_at":"2026-11-04T00:05:47Z","input_sha256":"9b63c57b57ef3f5dc795a3863480145470fdd3b5574e62e40abe3045174611df","source_fields":["release.description","release.interface.short_description","release.interface.long_description"]},"version":"0.1.15","skill_count":5,"first_seen_at":"2026-11-04T00:00:30.805Z","last_seen_at":"2026-11-04T06:00:02.689Z","last_changed_at":"2026-11-04T00:00:30.805Z","install_count":null,"search_matches":[],"research_summary":null,"research_reviewed_at":null,"metadata":{"canonical_app_id":"asdk_app_6ac4cc03229c8191a4ee6465d9c514f8","connector_id":"asdk_app_6ac4cc03229c8191a4ee6465d9c514f8","created_at":"2026-10-06T13:02:48.973411Z","discoverability":"LISTED","id":"plugin_asdk_app_6ac4cc03229c8191a4ee6465d9c514f8","is_template":false,"is_template_instance":false,"name":"chatway","release":{"app_ids":["asdk_app_6ac4cc03229c8191a4ee6465d9c514f8"],"app_manifest":{"apps":{"chatway":{"id":"asdk_app_6ac4cc03229c8191a4ee6465d9c514f8","required":true}}},"app_templates":[],"description":"Connect ChatGPT to Chatway's omnichannel customer support workspace for website live chat, WhatsApp, Instagram, Facebook Messenger, and email. Support teams can manage conversations through ChatGPT while staying connected through Chatway on the web, iOS, and Android.","display_name":"Chatway Customer Support","id":"pluginrel_9f13178402f08191b4b8a1369287f88a","interface":{"brand_color":null,"capabilities":["Manage customer conversations","Triage unresolved support requests","Search contacts and conversation history","Summarize customer issues and context","Search the knowledge base","Draft and send customer replies","Add private notes and tags","Assign conversations to teammates","Resolve and reopen conversations","Request human handoff"],"category":"Business & Operations","composer_icon_dark_url":null,"composer_icon_url":"https://files.openai.com/content?id=file_0000000081e881f5accec543909e4b51","default_prompt":"Show my five most recent unresolved customer conversations and summarize what needs attention.","default_prompts":["Show my five most recent unresolved customer conversations and summarize what needs attention.","Find conversations for a customer by name or email and summarize their support history.","Read this conversation, search my knowledge base, and draft a reply without sending it."],"developer_name":"Chatway","logo_url":"https://files.openai.com/content?id=file_000000005e3c8230a53f1efe138b2c46","logo_url_dark":null,"long_description":"Connect ChatGPT to Chatway, an omnichannel customer support platform that brings website live chat, WhatsApp, Instagram, Facebook Messenger, and email into one shared inbox.\n\nUse AI to manage customer support directly from ChatGPT. Review and triage conversations, find contacts and conversation history, summarize customer issues, search your knowledge base, and draft or send context-aware replies.\n\nManage support workflows by adding private notes and tags, assigning conversations to teammates, resolving or reopening conversations, and requesting human handoff when needed.\n\nChatway supports AI agents through MCP, API, and webhooks, enabling businesses to automate customer support and connect their existing workflows.\n\nChatway is available on the web and through iOS and Android apps. The plugin only accesses data and performs actions permitted by the connected Chatway workspace.\n\nThe plugin does not manage billing or subscriptions, send SMS messages, or perform actions in external CRM systems.","plugin_category_id":"business & operations","privacy_policy_url":"https://chatway.app/privacy-policy","screenshot_urls":[],"short_description":"Customer support & live chat","terms_of_service_url":"https://chatway.app/terms-of-service","website_url":"https://chatway.app"},"keywords":[],"onboarding_skill_name":null,"requires_local_executor":false,"skills":[{"description":"Draft and send accurate customer replies using conversation history and your Chatway knowledge base. Use when asked to answer live chat conversations or support tickets, prepare reply drafts, respond to a customer, or write accurate answers to customer questions. Sends only with approval.","interface":{"brand_color":null,"default_prompt":null,"display_name":"chatway-ai-reply-assistant","icon_large_url":null,"icon_small_url":null,"iconography":"chat","short_description":"Draft and send accurate customer replies using conversation history and your Chatway knowledge base. Use when asked to answer live chat conversations or support tickets, prepare reply drafts, respond to a customer, or write accurate answers to customer questions. Sends only with approval."},"name":"chatway-ai-reply-assistant","plugin_release_skill_id":"pluginrsk_6ad9c6c8f0008191a34b31f6a75a621c"},{"description":"Understand a customer's history, previous issues, and past interactions in Chatway before responding. Use when asked for customer history, repeat issues, account context, or a handoff brief before replying.","interface":{"brand_color":null,"default_prompt":null,"display_name":"chatway-customer-context","icon_large_url":null,"icon_small_url":null,"iconography":"chat","short_description":"Understand a customer's history, previous issues, and past interactions in Chatway before responding. Use when asked for customer history, repeat issues, account context, or a handoff brief before replying."},"name":"chatway-customer-context","plugin_release_skill_id":"pluginrsk_6ad9c6c4ed308191af823a51575d5b10"},{"description":"Identify Chatway conversations requiring human assistance and route them to the right support agents. Use for support escalations, live chat handoffs, ticket assignment, and helpdesk routing.","interface":{"brand_color":null,"default_prompt":null,"display_name":"chatway-smart-routing","icon_large_url":null,"icon_small_url":null,"iconography":"chat","short_description":"Identify Chatway conversations requiring human assistance and route them to the right support agents. Use for support escalations, live chat handoffs, ticket assignment, and helpdesk routing."},"name":"chatway-smart-routing","plugin_release_skill_id":"pluginrsk_6ad9c6c453a0819188fc3b8b9692c15a"},{"description":"Analyze Chatway customer conversations to identify recurring issues, support trends, and knowledge gaps. Use for weekly support inbox reviews, live chat trend analysis, support quality audits, FAQ recommendations, and deciding what to add to your help center.","interface":{"brand_color":null,"default_prompt":null,"display_name":"chatway-support-insights","icon_large_url":null,"icon_small_url":null,"iconography":"chart","short_description":"Analyze Chatway customer conversations to identify recurring issues, support trends, and knowledge gaps. Use for weekly support inbox reviews, live chat trend analysis, support quality audits, FAQ recommendations, and deciding what to add to your help center."},"name":"chatway-support-insights","plugin_release_skill_id":"pluginrsk_6ad9c6c424fc8191b53844b0d28079a9"},{"description":"Review unresolved Chatway conversations, prioritize urgent requests, and identify chats requiring attention. Use when asked to review unresolved chats, reduce a support backlog, prioritize a helpdesk queue, or decide which conversations need human attention.","interface":{"brand_color":null,"default_prompt":null,"display_name":"chatway-support-triage","icon_large_url":null,"icon_small_url":null,"iconography":"chat","short_description":"Review unresolved Chatway conversations, prioritize urgent requests, and identify chats requiring attention. Use when asked to review unresolved chats, reduce a support backlog, prioritize a helpdesk queue, or decide which conversations need human attention."},"name":"chatway-support-triage","plugin_release_skill_id":"pluginrsk_6ad9c6c452bc819183f7afdfe3ac3b67"}],"version":"0.1.15"},"scope":"GLOBAL","status":"ENABLED"},"research":null,"package_metadata":{}}