{"id":12446,"external_id":"plugin_asdk_app_6ad3f0eb26e081919f603ce1198d9d17","name":"epav-desk","display_name":"EPAV Desk","developer":"EPAV Desk","category":"Communication","listing_language":"en","listing_language_details":{"method":"cld-0.13.0/listing-v1","reliable":true,"detected_at":"2026-11-11T18:07:26Z","input_sha256":"8b5355aa3b122e346606ba4c6d91a43ea3232cb23911c57e1a15a038f6236085","source_fields":["release.description","release.interface.short_description","release.interface.long_description"]},"version":"1.0.1","skill_count":0,"first_seen_at":"2026-11-11T18:00:31.152Z","last_seen_at":"2026-11-12T00:00:02.569Z","last_changed_at":"2026-11-11T18:00:31.152Z","install_count":null,"search_matches":[],"research_summary":null,"research_reviewed_at":null,"metadata":{"canonical_app_id":"asdk_app_6ad3f0eb26e081919f603ce1198d9d17","connector_id":"asdk_app_6ad3f0eb26e081919f603ce1198d9d17","created_at":"2026-10-17T22:24:18.045076Z","discoverability":"LISTED","id":"plugin_asdk_app_6ad3f0eb26e081919f603ce1198d9d17","is_template":false,"is_template_instance":false,"name":"epav-desk","release":{"app_ids":["asdk_app_6ad3f0eb26e081919f603ce1198d9d17"],"app_manifest":{"apps":{"epav-desk":{"id":"asdk_app_6ad3f0eb26e081919f603ce1198d9d17","required":true}}},"app_templates":[],"description":"Ask online stores that run their customer support on EPAV Desk, and get answers from each store's own support chat.","display_name":"EPAV Desk","id":"pluginrel_fb58f5d4e3a081919520e8184ac0afc5","interface":{"brand_color":"#1E88E5","capabilities":["Find connected stores","Ask a store's support chat","Get later replies from a store"],"category":"Communication","composer_icon_dark_url":null,"composer_icon_url":"https://files.openai.com/content?id=file_00000000965c8243a815c06507cf52f2","default_prompt":"Use EPAV Desk to ask EPAV Desk Demo Shop whether the French press coffee maker is in stock.","default_prompts":["Use EPAV Desk to ask EPAV Desk Demo Shop whether the French press coffee maker is in stock.","Use EPAV Desk to ask EPAV Desk Demo Shop how long delivery to Finland takes and what it costs.","Use EPAV Desk to ask EPAV Desk Demo Shop how returns work and who pays for return shipping."],"developer_name":"EPAV Desk","logo_url":"https://files.openai.com/content?id=file_00000000b0288243ae7f44659f9a55d6","logo_url_dark":null,"long_description":"EPAV Desk connects shoppers with the support chats of online stores that run their customer support on EPAV Desk. A shopper names a store, and EPAV Desk passes the question to that store's own support assistant. The assistant answers from the store's knowledge base, the same way as in the chat on the store's website, for example about products and stock, delivery, payment or returns, and can hand the conversation to the store's team.\n\nFollow-up questions continue the same conversation with the store. When the store's team answers after a handover, the reply arrives in the same chat when the shopper asks for it.\n\nOnly stores that turned on answering through EPAV Desk can be found. EPAV Desk does not answer for stores, does not search the web or compare shops, and does not know stores that are not connected.\n\nWhat the store sees: the text of the shopper's messages, in the store's support panel, like a conversation from the chat on its website. A message sent to a store cannot be withdrawn. The EPAV Desk server keeps no copy of the messages and replies: they only pass through it.\n\nTo try it, ask EPAV Desk Demo Shop, a demonstration store run by EPAV Desk that answers from a sample knowledge base about home and kitchen goods and ships nothing.","plugin_category_id":"communication","privacy_policy_url":"https://epavdesk.com/legal/privacy","screenshot_urls":[],"short_description":"Chat with online store support","terms_of_service_url":"https://epavdesk.com/legal/terms","website_url":"https://epavdesk.com"},"keywords":["customer support","online stores","store chat","delivery","returns"],"onboarding_skill_name":null,"requires_local_executor":false,"skills":[],"version":"1.0.1"},"scope":"GLOBAL","status":"ENABLED"},"research":null,"package_metadata":{"name":"epav-desk","author":{"url":"https://epavdesk.com","name":"EPAV Desk"},"sources":[{"path":"plugin.json","sha256":"8ee70d0c1b51f09f36313fca673293f0a13c8ca28e4b16a35d2fd48193054568"}],"version":"1.0.1","commerce":false,"homepage":"https://epavdesk.com","keywords":["customer support","online stores","store chat","delivery","returns"],"artifact_id":214174,"observed_at":"2026-11-11T18:09:58Z","support_url":"https://docs.epavdesk.com/en/articles/answer-shoppers-in-chatgpt-and-claude","capabilities":["Find connected stores","Ask a store's support chat","Get later replies from a store"],"field_sources":{"name":0,"author":0,"version":0,"commerce":0,"homepage":0,"keywords":0,"support_url":0,"capabilities":0,"release_notes":0,"review_case_counts":0,"commerce_description":0,"availability_countries":0},"release_notes":"Tool results now contain only what the shopper needs: the store's reply, who wrote it (the store's assistant or its team, without names), the store's name, id and website, the status and a short conversation reference. Staff names, session data and unused fields were removed from results, and the privacy policy describes the conversation reference and its 30-day retention.","extraction_version":1,"review_case_counts":{"negative":3,"positive":5},"conflicts_or_errors":[],"commerce_description":"EPAV Desk does not sell products or process payments: it passes shoppers' questions to the support chats of stores.","availability_countries":[]}}