{"id":4192,"external_id":"plugin_templated_apps_6a9a6497080c819190c7bd27d8e54397","name":"app-6a9a6497080c819190c7bd27d8e54397","display_name":"Freshservice","developer":"Freshworks Inc.","category":"Business & Operations","listing_language":"en","listing_language_details":{"method":"cld-0.13.0/listing-v1","reliable":true,"detected_at":"2026-10-01T13:22:03Z","input_sha256":"3248014dae8f592cc0359b76c6723b2de8d6b2bff8b3bcd87668078a55756e03","source_fields":["release.description","release.interface.short_description","release.interface.long_description"]},"version":"1.0.0-6b3927081bed","skill_count":0,"first_seen_at":"2026-09-30T22:02:35.000Z","last_seen_at":"2026-10-02T18:00:00.211Z","last_changed_at":"2026-09-30T22:02:35.000Z","install_count":null,"research_summary":null,"research_reviewed_at":null,"metadata":{"id":"plugin_templated_apps_6a9a6497080c819190c7bd27d8e54397","name":"app-6a9a6497080c819190c7bd27d8e54397","scope":"GLOBAL","status":"DISABLED_BY_ADMIN","release":{"id":"pluginrel_c3a02a6b575881919c821a2e1fcd3bfd","skills":[],"app_ids":[],"version":"1.0.0-6b3927081bed","keywords":[],"interface":{"category":"Business & Operations","logo_url":"https://files.openai.com/content?id=file_00000000454c81fba7f14a516e2641bb","brand_color":null,"website_url":"https://www.freshworks.com/freshservice/","capabilities":[],"logo_url_dark":"https://files.openai.com/content?id=file_00000000454c81fba7f14a516e2641bb","default_prompt":"Show my open high-priority tickets and summarize what needs attention first.","developer_name":"Freshworks Inc.","default_prompts":["Show my open high-priority tickets and summarize what needs attention first.","Create a ticket for an employee who cannot connect to VPN.","Search solution articles for laptop setup and show the most relevant results."],"screenshot_urls":[],"long_description":"Freshservice MCP Gateway lets users work with Freshservice data from ChatGPT. It supports starting a tool session, finding and inspecting tickets, assets, ITAM assets, agents, requesters, workspaces, onboarding and offboarding requests, service catalog items, solution content, lookup records such as locations and vendors, and custom object records, plus creating or updating supported Freshservice records in the connected account.","composer_icon_url":"https://files.openai.com/content?id=file_000000008b248230af5346ac7a76bb0b","short_description":"Manage ITSM work","plugin_category_id":"business & operations","privacy_policy_url":"https://www.freshworks.com/privacy/","terms_of_service_url":"https://www.freshworks.com/site-terms/","composer_icon_dark_url":"https://files.openai.com/content?id=file_000000008b248230af5346ac7a76bb0b"},"description":"Freshservice MCP Gateway lets users work with Freshservice data from ChatGPT. It supports starting a tool session, finding and inspecting tickets, assets, ITAM assets, agents, requesters, workspaces, onboarding and offboarding requests, service catalog items, solution content, lookup records such as locations and vendors, and custom object records, plus creating or updating supported Freshservice records in the connected account.","app_manifest":null,"display_name":"Freshservice","app_templates":[{"name":"Freshservice","reason":"NO_ACTIVE_WORKSPACE","logo_url":"","can_setup":false,"description":"Freshservice MCP Gateway lets users work with Freshservice data from ChatGPT. It supports starting a tool session, finding and inspecting tickets, assets, ITAM assets, agents, requesters, workspaces, onboarding and offboarding requests, service catalog items, solution content, lookup records such as locations and vendors, and custom object records, plus creating or updating supported Freshservice records in the connected account.","template_id":"templated_apps_6a9a6497080c819190c7bd27d8e54397","logo_url_dark":"","materialized_app_ids":[],"canonical_connector_id":null}],"onboarding_skill_name":null,"requires_local_executor":false},"created_at":"2026-09-04T06:26:31.177897Z","is_template":true,"connector_id":null,"discoverability":"LISTED","canonical_app_id":"templated_apps_6a9a6497080c819190c7bd27d8e54397"},"research":null,"package_metadata":{}}