{"id":7958,"external_id":"plugin_asdk_app_6ad27f2079ec81918670cddf58e27cf1","name":"minidesk","display_name":"miniDesk","developer":"MP Enterprise","category":"Business & Operations","listing_language":"en","listing_language_details":{"method":"cld-0.13.0/listing-v1","reliable":true,"detected_at":"2026-10-24T12:46:28Z","input_sha256":"a2eaa04df83c2dc504174a89c2830a828429212832240673e74ae2af97886a21","source_fields":["release.description","release.interface.short_description","release.interface.long_description"]},"version":"1.0.0","skill_count":0,"first_seen_at":"2026-10-24T12:40:23.232Z","last_seen_at":"2026-11-04T00:00:30.805Z","last_changed_at":"2026-10-27T01:03:32.146Z","install_count":null,"search_matches":[],"research_summary":null,"research_reviewed_at":null,"metadata":{"canonical_app_id":"asdk_app_6ad27f2079ec81918670cddf58e27cf1","connector_id":"asdk_app_6ad27f2079ec81918670cddf58e27cf1","created_at":"2026-10-16T21:20:48.998579Z","discoverability":"LISTED","id":"plugin_asdk_app_6ad27f2079ec81918670cddf58e27cf1","is_template":false,"is_template_instance":false,"name":"minidesk","release":{"app_ids":["asdk_app_6ad27f2079ec81918670cddf58e27cf1"],"app_manifest":{"apps":{"minidesk":{"id":"asdk_app_6ad27f2079ec81918670cddf58e27cf1","required":true}}},"app_templates":[],"description":"Work your miniDesk customer support inbox from ChatGPT: see what is waiting, read conversations, look up customers, search your reference documents, draft replies for review and send the replies you approve.","display_name":"miniDesk","id":"pluginrel_ad458d7a676881919b252b5710e23882","interface":{"brand_color":"#3049A8","capabilities":["Summarize the support queue","Find the longest-waiting conversations","Search and read conversations","Look up customers","Search reference documents","Draft replies for review","Send replies you approve","Add internal notes","Propose reference documents","See team workload"],"category":"Business & Operations","composer_icon_dark_url":null,"composer_icon_url":"https://files.openai.com/content?id=file_00000000ebc08246ba4737bb4a874f08","default_prompt":"What is waiting in support right now?","default_prompts":["What is waiting in support right now?","Which customers have waited longest for a reply, and what do they need?","Summarize what customers wrote to us about this week."],"developer_name":"MP Enterprise","logo_url":"https://files.openai.com/content?id=file_0000000090ec81f49ebfa2839318bb2e","logo_url_dark":null,"long_description":"miniDesk is a customer support inbox for live chat, email and web forms. This plugin lets the owner of a miniDesk workspace work that inbox from ChatGPT.\n\nWhat you can do:\n- See how the queue looks right now: open conversations by status, the oldest wait and the median time to a first reply.\n- Find the conversations that have waited longest for an answer.\n- Search conversations by the words customers used, order numbers, names, email addresses or dates, with counts by status and topic.\n- Read a conversation and look up a customer and their recent conversations.\n- Search your workspace's reference documents and read one in full.\n- Have miniDesk write a draft reply for your team to review, or send a reply after you have approved the exact text.\n- Leave an internal note for your team, or propose a new reference document for an owner to switch on.\n- See how many open conversations each teammate is assigned.\n\nWho it is for: support leads, founders and agents who use miniDesk and want answers about their inbox without opening the dashboard.\n\nLimits, on purpose: the plugin works in the one workspace you approve when you connect. It cannot close, assign, merge or delete conversations, and it cannot send anything in bulk: every reply goes to one conversation, after you agree to the text. Internal notes and your team's private notes about customers are never returned. Drafts and proposed documents reach nobody until a person approves them.\n\nYou need a miniDesk account and must be an owner of the workspace you connect. You can disconnect at any time in Settings → MCP.","plugin_category_id":"business & operations","privacy_policy_url":"https://minidesk.ai/en/privacy/","screenshot_urls":[],"short_description":"Triage your support inbox","terms_of_service_url":"https://minidesk.ai/en/terms/","website_url":"https://minidesk.ai/"},"keywords":["customer support","helpdesk","support inbox","tickets","live chat"],"onboarding_skill_name":null,"requires_local_executor":false,"skills":[],"version":"1.0.0"},"scope":"GLOBAL","status":"ENABLED"},"research":null,"package_metadata":{"name":"minidesk","author":{"url":"https://minidesk.ai","name":"miniDesk"},"sources":[{"path":"plugin.json","sha256":"98f769e8bafbb3d7c78856b2fbfa952c342829638cac5c00bb2c12ec9dc00019"}],"version":"1.0.0","commerce":false,"homepage":"https://minidesk.ai/en/mcp/","keywords":["customer support","helpdesk","support inbox","tickets","live chat"],"artifact_id":140624,"observed_at":"2026-11-03T19:23:32Z","support_url":"https://docs.minidesk.ai/support","capabilities":["Summarize the support queue","Find the longest-waiting conversations","Search and read conversations","Look up customers","Search reference documents","Draft replies for review","Send replies you approve","Add internal notes","Propose reference documents","See team workload"],"field_sources":{"name":0,"author":0,"version":0,"commerce":0,"homepage":0,"keywords":0,"support_url":0,"capabilities":0,"release_notes":0,"review_case_counts":0,"commerce_description":0},"release_notes":"First release: summarize your support queue, find and read conversations, look up customers, search reference documents, draft replies for review, send replies you approve, add internal notes and propose reference documents. Sign in with your miniDesk account to connect one workspace.","extraction_version":1,"review_case_counts":{"negative":3,"positive":5},"conflicts_or_errors":[],"commerce_description":"miniDesk does not sell products or take payments in ChatGPT."}}