{"id":4747,"external_id":"plugins_6aa6c75c405c819192333b0725d82361","name":"product-support-investigator","display_name":"Product Support Investigator","developer":"John Rose S","category":"Productivity","listing_language":"en","listing_language_details":{"method":"cld-0.13.0/listing-v1","reliable":true,"detected_at":"2026-10-01T13:22:05Z","input_sha256":"67318d6ffff4abd5ef0c9b3ed6942d0514fa08f72d64c38cce1de0c29e6c524c","source_fields":["release.description","release.interface.short_description","release.interface.long_description"]},"version":"0.1.0","skill_count":2,"first_seen_at":"2026-09-30T22:02:35.000Z","last_seen_at":"2026-10-04T06:00:12.267Z","last_changed_at":"2026-09-30T22:02:35.000Z","install_count":null,"search_matches":[],"research_summary":null,"research_reviewed_at":null,"metadata":{"canonical_app_id":null,"connector_id":null,"created_at":"2026-09-13T16:07:27.475525Z","discoverability":"UNLISTED","id":"plugins_6aa6c75c405c819192333b0725d82361","is_template":false,"name":"product-support-investigator","release":{"app_ids":[],"app_manifest":null,"app_templates":[],"description":"Evidence-first investigation of technical customer and product issues.","display_name":"Product Support Investigator","id":"pluginrel_0ac1b73307ec8191b159762f4c167a13","interface":{"brand_color":null,"capabilities":["Analyze","Investigate"],"category":"Productivity","composer_icon_dark_url":null,"composer_icon_url":"https://files.openai.com/content?id=file_00000000b4bc8208a362c8469df2b01a","default_prompt":"Investigate this technical support issue using available evidence.","default_prompts":["Investigate this technical support issue using available evidence.","Rank the likely causes and identify the next checks that can distinguish between them.","Identify what is known, what evidence is missing, and what should be verified next. Draft a customer-safe escalation note."],"developer_name":"John Rose S","logo_url":"https://files.openai.com/content?id=file_000000009570821195ca014cb2945720","logo_url_dark":null,"long_description":"Product Support Investigator helps support and engineering teams investigate Jira incidents systematically instead of jumping from an error message directly to a root-cause conclusion.\n\nIt gathers evidence from Jira issue details, comments, changelog history, linked issues, and bounded related issue signals. The investigator separates confirmed observations from hypotheses, identifies missing evidence, and recommends what should be verified next.\n\nUse it to:\n• Validate reported incidents before drawing conclusions\n• Organize Jira evidence into a structured investigation\n• Identify missing information and competing hypotheses\n• Determine practical verification steps\n• Investigate without modifying Jira issues\n\nThe Community Edition is free and open source. The Jira integration is read-only and does not require Datadog, Zendesk, or another external observability platform.\n","plugin_category_id":"productivity","privacy_policy_url":"https://github.com/johnroselearning/product-support-investigator-community/blob/main/PRIVACY.md","screenshot_urls":[],"short_description":"Investigate Before You Guess","terms_of_service_url":"https://github.com/johnroselearning/product-support-investigator-community/blob/main/TERMS.md","website_url":"https://nightingalecompass.com"},"keywords":[],"onboarding_skill_name":null,"requires_local_executor":false,"skills":[{"description":"Build, review, debug, and investigate Atlassian Forge apps and Jira/Confluence integrations, including Forge manifests, permissions, resolvers, REST calls, webhooks, storage, remote backends, and Rovo actions. Use when a request specifically involves Atlassian Forge or asks Jira/Rovo to interact with a Forge app.","interface":{"brand_color":null,"default_prompt":"Use the Atlassian Forge skill to investigate or implement this Jira/Confluence integration request, using available Rovo context and preserving evidence boundaries.","display_name":"Atlassian Forge","icon_large_url":null,"icon_small_url":null,"iconography":"code","short_description":"Investigate and build Jira/Confluence Forge integrations"},"name":"atlassian-forge","plugin_release_skill_id":"pluginrsk_6aa6c75f216c819182698adbf27002e6"},{"description":"Vendor-neutral evidence-first investigation of technical customer and product issues.","interface":{"brand_color":null,"default_prompt":null,"display_name":"product-support-investigator","icon_large_url":null,"icon_small_url":null,"iconography":"search","short_description":"Vendor-neutral evidence-first investigation of technical customer and product issues."},"name":"product-support-investigator","plugin_release_skill_id":"pluginrsk_6aa6c76033b88191b8bb5b78ecad4c91"}],"version":"0.1.0"},"scope":"GLOBAL","status":"ENABLED"},"research":null,"package_metadata":{"name":"product-support-investigator","author":{"name":"Support Investigator contributors"},"sources":[{"path":".codex-plugin/plugin.json","sha256":"f4cd3505d4938864ffc23cf3c65a0d978b7b89c1fd08de8c9b1f51b85826f8c2"},{"path":".claude-plugin/plugin.json","sha256":"7619b505f6bfc1fd452cffe60217dfa7f3b8d11c6e6f3301cefae65604c24556"}],"version":"0.1.0","artifact_id":17285,"observed_at":"2026-10-03T06:35:22Z","support_url":"https://github.com/johnroselearning/product-support-investigator-community/issues","capabilities":["Analyze","Investigate"],"field_sources":{"name":0,"author":0,"version":0,"support_url":0,"capabilities":0},"extraction_version":1,"conflicts_or_errors":[]}}