{"id":49190,"plugin_id":"plugin_asdk_app_6ac14ac19fa08191aee9823a6f41d6a7","kind":"skill","collection_source":"plugin_package","comparison_source":null,"observed_at":"2026-10-24T13:38:56.380Z","digest":"5c37a1037bb6d0550451d001f1f6c12747f6065cb6430c5d149bd5c92349621c","against":null,"payload":{"description":"Review 33CRM conversation workload by channel and operational status, including active, waiting, escalated, resolved, timestamps, and message counters. Use for inbox workload, escalation volume, channel mix, stale-conversation checks, or conversation operations.","included_files":[{"relative_path":"agents/openai.yaml","size_in_bytes":459}],"name":"conversation-operations-review","skill_md_contents":"    ---\n    name: conversation-operations-review\n    description: Review 33CRM conversation workload by channel and operational status, including active, waiting, escalated, resolved, timestamps, and message counters. Use for inbox workload, escalation volume, channel mix, stale-conversation checks, or conversation operations.\n    ---\n\n    Use this skill for conversation operations, not conversation-content analysis.\n\nWorkflow:\n1. Resolve the period.\n2. Call `get_conversation_report` for volume by current channel and status for conversations created in the window.\n3. Call `list_conversations` for operational records filtered by channel, status, or activity dates.\n4. Call `get_conversation` for one conversation's metadata and total/inbound/outbound/per-sender counters.\n5. Use pagination when needed.\n\nOutput:\n- Conversation volume\n- Channel mix\n- Status mix\n- Escalated / waiting workload\n- Specific conversation counters when requested\n- Operational attention items\n- Caveats\n\nRules:\n- Never claim to have read message text: message bodies, attachments, and media are not returned.\n- Current status is an as-of snapshot and may differ from status during the requested window.\n- Do not infer customer intent, medical information, sentiment beyond the explicit stored field, or content not returned.\n- Reply in the user's language.\n- Read-only only.\n"},"changes":[],"summary":"First saved snapshot. No earlier version is available for comparison.","summary_kind":"deterministic","summary_metadata":{}}