{"id":50338,"plugin_id":"plugin_asdk_app_6ac028974a38819183e40cf821805610","kind":"skill","collection_source":"plugin_package","comparison_source":null,"observed_at":"2026-10-24T13:42:50.829Z","digest":"62cd3f38c8c8705493ddaa04b3ee8a92aaa91693172205182435ee569c4a26bd","against":null,"payload":{"description":"Use when the user asks what needs their attention in Ciarem, which customers are waiting, or wants help catching up on their inbox.","included_files":[],"name":"inbox-triage","skill_md_contents":"---\nname: inbox-triage\ndescription: Use when the user asks what needs their attention in Ciarem, which customers are waiting, or wants help catching up on their inbox.\n---\n\n# Inbox triage\n\n1. Call `list_conversations` with `status: \"open\"` and `assigned_to_me: true` (limit 25). If the user is an admin and asks about the whole team, also call it with `unassigned: true`.\n2. Rank by who has waited longest: `last_inbound_at` older than `last_message_at` of our reply, oldest first, then `unread_count`.\n3. For the top 5, call `get_conversation` (limit 15) and write one line each: who, channel, what they want, how long they've waited.\n4. Under each line, draft a short reply in the customer's language and tone. Say it is a draft: Ciarem's tools can't send messages from here. Link the conversation's `url` so the user can send it from Ciarem.\n5. Skip conversations `handled_by: \"ai\"` unless the customer asked for a human; mention how many the AI is covering.\n\nNever invent order numbers, prices or policies in a draft. If the answer needs a fact, call `search_knowledge` first; if it isn't there, say the draft needs that fact filled in.\n"},"changes":[],"summary":"First saved snapshot. No earlier version is available for comparison.","summary_kind":"deterministic","summary_metadata":{}}