{"id":76190,"plugin_id":"plugin_asdk_app_6ac028974a38819183e40cf821805610","kind":"skill","collection_source":"plugin_package","comparison_source":null,"observed_at":"2026-11-02T18:11:26.531Z","digest":"2249cc878c9035aec885152906f3230906dd10c75178c8a3eec821e5932bbde8","against":null,"payload":{"description":"Use when an admin wants to set up, fix or improve their Ciarem AI agent, or says it answers something wrong, too long, too cold, or transfers when it shouldn't.","included_files":[],"name":"tune-ai-agent","skill_md_contents":"---\nname: tune-ai-agent\ndescription: Use when an admin wants to set up, fix or improve their Ciarem AI agent, or says it answers something wrong, too long, too cold, or transfers when it shouldn't.\n---\n\n# Tune the AI agent\n\nAdmins only: if a tool answers `requires_admin`, tell the user only workspace admins can change the AI agent.\n\n1. **Find what to fix.** Call `get_ai_setup`. If the user named no problem, also call `get_account_health`, `get_knowledge_gaps` and `get_ai_performance`, and propose the top three fixes. If they named a real conversation, call `explain_ai_decisions` for it.\n2. **Reproduce it.** Call `test_ai_reply` with a customer message that shows the problem, and show the reply before changing anything.\n3. **Pick the right lever**, one per problem:\n   - Tone, language, length, initiative, welcome: `update_ai_settings`.\n   - Who the business is and what it sells: `update_business_profile`.\n   - A missing or wrong fact (price, hours, policy): `add_knowledge_text` into a knowledge base the answering agent uses (`update_agent` `knowledge_base_ids`), or `delete_knowledge_source` for a wrong one.\n   - How to behave in a situation: `add_coaching`, with the customer message and the AI reply from step 2.\n   - When to hand over to a person: `create_transfer_rule` / `update_transfer_rule`.\n   - Which agent takes which conversations: `update_agent` `when_to_use`.\n4. **Apply it.** Say what you will change in one line, then call the tool. Change only what the user asked for.\n5. **Test it again.** Call `test_ai_reply` with the same message (a new `test_conversation_id` unless the problem needs the earlier turns), and compare before and after. If it isn't right yet, go back to step 3 with a different lever rather than piling on more corrections.\n6. **Check for regressions** after a round of changes: `run_ai_checks`, wait a few minutes, then `get_ai_check_results` and report what didn't pass.\n7. Close any recommended action the user fixed with `close_recommendation` (`resolve`).\n\nNever turn the AI off (`set_ai_active`) or delete anything unless the user asked for it.\n"},"changes":[],"summary":"First saved snapshot. No earlier version is available for comparison.","summary_kind":"deterministic","summary_metadata":{}}