{"id":76472,"plugin_id":"plugin_asdk_app_6ad61143c49c8191941ab91d243863e7","kind":"skill","collection_source":"plugin_package","comparison_source":null,"observed_at":"2026-11-02T18:12:25.036Z","digest":"0d4f78950143349b0a22cc4ae2193b9df030244e1260552e14d065cc01174bef","against":null,"payload":{"description":"Where the elapsed time goes between a case opening and a decision","included_files":[],"name":"time-to-decision","skill_md_contents":"---\nname: time-to-decision\ndescription: 'Where the elapsed time goes between a case opening and a decision'\nmetadata:\n  title: 'Time to Decision'\n  category: audits\n  order: '16'\n  plugin: 'true'\n---\n\nFor decided cases in the period I name: median and 90th-percentile time from creation to decision, then split that total into waiting on the client, waiting on a vendor, and waiting on us, as a share of total. Break down by template and entity type. Name the longest stage and its share. Distinguish elapsed from working time and say which you measured.\n"},"changes":[],"summary":"First saved snapshot. No earlier version is available for comparison.","summary_kind":"deterministic","summary_metadata":{}}