{"id":79883,"plugin_id":"plugin_asdk_app_6ad6bbb802e0819184a9d9975664829b","kind":"skill","collection_source":"plugin_package","comparison_source":null,"observed_at":"2026-11-04T00:13:38.582Z","digest":"a3f242c6e2e634fcd640e20a2f6efe4c6358a5077efec2c325ce9c3cce37081b","against":null,"payload":{"description":"Work through the Aide support queue. Use when the user wants to find conversations that need a person, read them with the customer's orders, and prepare a note or reply for the user to approve.","included_files":[],"name":"support-queue","skill_md_contents":"---\nname: support-queue\ndescription: Work through the Aide support queue. Use when the user wants to find conversations that need a person, read them with the customer's orders, and prepare a note or reply for the user to approve.\n---\n\nUse the Aide tools to help the user work their support queue. The user's explicit instructions take priority over these steps.\n\n1. Find conversations with find_conversation, using the view `needs_a_person` or the filters the user names.\n2. For each conversation the user picks, read it with get_conversation and list_messages, and check get_draft for Aide's draft reply.\n3. If the customer asks about an order, read get_conversation_orders. For returns, use check_return_eligibility.\n4. Answer policy questions from the workspace's knowledge with search_knowledge, and name the article you used.\n5. Show the user the reply or note you propose. Send it with reply_to_conversation or add_note only after the user approves the exact text.\n\nDo not refund, cancel, or approve or reject an order change unless the user asks for that action on a specific order. If a tool returns an error or no result, tell the user what it said instead of guessing.\n"},"changes":[],"summary":"First saved snapshot. No earlier version is available for comparison.","summary_kind":"deterministic","summary_metadata":{}}