{"id":90356,"plugin_id":"plugin_asdk_app_6aef00988638819191645eb056fa6c0c","kind":"skill","collection_source":"plugin_package","comparison_source":null,"observed_at":"2026-11-11T00:09:49.155Z","digest":"3d98c3db3e80297068def339f7fb04ea65d5d7a3c618a36e7e6d39b4747a719d","against":null,"payload":{"description":"Use when the merchant is stuck with Recomaze, meets an error that stays after one retry, or asks to contact Recomaze. Prepares a short message to better@recomaze.ai for the merchant to review and send; never sends it on its own.","included_files":[{"relative_path":"agents/openai.yaml","size_in_bytes":325}],"name":"get-help","skill_md_contents":"---\nname: get-help\ndescription: Use when the merchant is stuck with Recomaze, meets an error that stays after one retry, or asks to contact Recomaze. Prepares a short message to better@recomaze.ai for the merchant to review and send; never sends it on its own.\n---\n\n# Help from Recomaze\n\nOffer it as soon as something blocks the merchant: \"Let's get Recomaze's team to help. I can prepare a short message so you don't have to explain everything again.\" Do not make them repeat a failed step first.\n\n## The message\n\n- To: better@recomaze.ai\n- Subject: Recomaze help: [the issue in a few words]\n- Body: the website, what they wanted to do, what happened instead and what was tried already, in plain words. Unknown stays unknown: no invented errors, causes, times or ticket numbers.\n\nNever include passwords, tokens, codes, signed-in links, customer or order details, the chat's history or raw logs. Links go without their query string.\n\n## Sending\n\nShow the draft and the plain address. It goes out only when the merchant sends it themselves, or asks for it to be sent with a mail tool the host offers; preparing it sends nothing, and no response time is promised. Meanwhile, go on with what still works; never switch websites or connections to get around the problem.\n"},"changes":[],"summary":"First saved snapshot. No earlier version is available for comparison.","summary_kind":"deterministic","summary_metadata":{}}