{"id":93957,"plugin_id":"plugin_asdk_app_6accadee49f48191a8d8109041891188","kind":"skill","collection_source":"plugin_package","comparison_source":null,"observed_at":"2026-11-13T00:10:01.180Z","digest":"8928f02ef8771f3b7906ab3e2efb291ecc845fc8e4bb3cff4a563293e34c4b9a","against":null,"payload":{"description":"Work through a Busymate AI workspace's open handoff requests, where the assistant asked for a person. Use when the user asks what needs attention, wants to clear their support queue, or asks to reply to customers in Busymate.","included_files":[],"name":"inbox-triage","skill_md_contents":"---\nname: inbox-triage\ndescription: Work through a Busymate AI workspace's open handoff requests, where the assistant asked for a person. Use when the user asks what needs attention, wants to clear their support queue, or asks to reply to customers in Busymate.\n---\n\n# Inbox triage\n\n1. Find the workspace. If the user has more than one, list them with `list_tenants` and the open counts from `get_tenant_inbox_counts`, then ask which one to work on.\n2. Gather the queue with `list_tenant_interventions`: the open handoff requests.\n3. Present a short list, oldest first: customer first name, topic, how long they have waited. Do not show internal IDs.\n4. For each item the user picks, read the full context with `get_tenant_intervention`, and the whole conversation with `get_tenant_conversation_transcript` when the request alone is not enough.\n5. Draft the reply in the business's voice, using `search_knowledge` for facts such as policies, prices or delivery times. Never invent a policy; if the knowledge does not cover it, say so and ask the user.\n6. Show the draft and wait for the user's approval. Then send it with `reply_tenant_intervention`. A sent reply cannot be recalled.\n7. Resolve the handoff with `resolve_tenant_intervention` only when the user confirms the customer's question is settled. Use `add_tenant_intervention_note` for internal context the team should see; customers never see notes.\n8. Finish with a summary: what was answered, what is still open, and anything the knowledge base could not answer.\n"},"changes":[],"summary":"First saved snapshot. No earlier version is available for comparison.","summary_kind":"deterministic","summary_metadata":{}}