plugin.json

{
  "$schema": "https://agent-plugins.org/schemas/1.0.0/plugin.schema.json",
  "name": "logmein-resolve",
  "version": "1.0.0",
  "description": "Search and manage devices, alerts, inventory, helpdesk, knowledge base, remote support, and remote execution in LogMeIn Resolve.",
  "author": {
    "name": "GoTo Technologies USA, LLC"
  },
  "homepage": "https://www.logmein.com/products/resolve",
  "keywords": [
    "Remote Monitoring and Management (RMM)",
    "Unified Endpoint Management (UEM)",
    "Agentic Endpoint Management (AEM)",
    "Automation",
    "Managed Service Provider (MSP)",
    "IT management",
    "Endpoint management",
    "Helpdesk",
    "Inventory",
    "Remote support",
    "Remote access",
    "Incident response"
  ],
  "extensions": {
    "com.openai": {
      "interface": {
        "displayName": "LogMeIn Resolve",
        "shortDescription": "Endpoint management & RMM",
        "longDescription": "LogMeIn Resolve is a unified endpoint management (UEM) and remote monitoring and management (RMM) platform for IT teams and managed service providers (MSPs). This connector brings your Resolve environment into ChatGPT, so you can ask about your fleet in plain language, connect it with your other tools, and act on the answer in the same place.\n\nWhat IT teams use it for:\n\n- See the whole estate at once \u2014 device health, alerts, and inventory across every account and tenant you manage, instead of clicking through them one by one\n- Cut alert noise \u2014 review what's firing, spot the pattern, and acknowledge in bulk\n- Automate the busywork \u2014 run scripts and Remote Execution jobs across the fleet, then check status without opening a separate console\n- Move tickets forward \u2014 read the queue, draft updates, and open tickets with the right service and priority already set\n- Answer hardware and software inventory questions on the spot \u2014 what's deployed, where, and on which version\n- Capture what you learn \u2014 turn a resolved issue into a Knowledge Base article while the detail is still fresh\n- Start remote support faster \u2014 set up a session and send the invitation without leaving the conversation\n- Connect Resolve to your other tools \u2014 e.g., \u201cCheck this device's alert history in Resolve, then post a summary to our incident channel in Slack.\u201d \n\nThe connector is most valuable where endpoint data meets everything around it: correlating an alert with the ticket it produced, or turning device and ticket history into a report a client can read.\n\nIt acts on behalf of the signed-in technician and stays within that user's existing Resolve permissions. Read actions never change data; creates, updates, and session actions are yours to approve.\n\nRequires a LogMeIn Resolve account. Learn more at logmein.com/products/resolve",
        "developerName": "GoTo Technologies USA, LLC",
        "category": "Business & Operations",
        "logo": "./assets/resolve-icon.png",
        "composerIcon": "./assets/resolve-icon.png",
        "capabilities": [
          "Search and filter devices by name, status, platform, OS, health, tenant, and group",
          "View detailed device information, including verification, network addresses, and last-seen data",
          "Find device groups and see their associated tenants.",
          "Search alerts and acknowledge them",
          "Search hardware and software inventory and view asset details",
          "Create, update, and delete hardware and software inventory records",
          "Manage inventory labels, locations, manufacturers, and asset models",
          "Find tenants and search end users",
          "Search, create, and update helpdesk tickets; add or update ticket comments",
          "Review ticket history, helpdesk services, and helpdesk users",
          "Search and manage Knowledge Base documents, drafts, and folders, including publishing",
          "Start and manage remote support sessions, send invitations, and view session reports",
          "Review Remote Execution runs, target devices, task results, and host logs"
        ],
        "websiteURL": "https://www.logmein.com/products/resolve",
        "supportURL": "https://support.logmein.com/resolve",
        "privacyPolicyURL": "https://cdn.console.gotoresolve.com/resolve-mcp/assets/privacy-policy/index.html",
        "termsOfServiceURL": "https://www.goto.com/company/legal/terms-and-conditions",
        "defaultPrompt": [
          "Which Windows devices in my device fleet are not running the latest OS?",
          "List all open tickets with critical priority.",
          "What is the most critical alert in my device fleet this week?"
        ]
      },
      "review": {
        "test_cases": {
          "positive": [
            {
              "description": "Find the demo Windows device",
              "prompt": "Find the Resolve device named DEMODEVICE and tell me its status and health.",
              "tools_triggered": "search_devices",
              "expected_behavior": "Find one device named DEMODEVICE and report that it is offline, and marked needs attention. Do not infer a cause for its status."
            },
            {
              "description": "Review the demo device's active high-priority alerts",
              "prompt": "Show me the active high-priority alerts for DEMODEVICE and summarize the alert types.",
              "tools_triggered": "search_devices, list_alerts",
              "expected_behavior": "Find DEMODEVICE, then return its seven active high-priority alerts. Summarize the antivirus-policy and disk-space alert types without acknowledging or changing any alert."
            },
            {
              "description": "Find the HP EliteBook in hardware inventory",
              "prompt": "Find the HP EliteBook 840 G10 Laptop in my Resolve hardware inventory.",
              "tools_triggered": "search_assets",
              "expected_behavior": "Return the matching inventory asset and identify its category as Laptops."
            },
            {
              "description": "Find Microsoft 365 in software inventory",
              "prompt": "Look up Microsoft 365 in my Resolve software inventory and tell me its publisher and category.",
              "tools_triggered": "search_software_assets",
              "expected_behavior": "Return the Microsoft 365 software record and report Microsoft as publisher and Communication and collaboration as its category."
            },
            {
              "description": "Retrieve the urgent laptop boot ticket",
              "prompt": "Find helpdesk ticket 1, \"Laptop won't boot after Windows update\", and summarize its status, priority, and reported issue.",
              "tools_triggered": "get_helpdesk_ticket",
              "expected_behavior": "Return ticket 1 from IT Helpdesk, categorized as Hardware, with Urgent priority and Open status. Summarize the reported black-screen issue after a Windows update without inventing troubleshooting steps."
            }
          ],
          "negative": [
            {
              "description": "Answer a general troubleshooting question without querying Resolve",
              "prompt": "My Windows laptop showed a black screen after an update. What are some general troubleshooting steps I can try?",
              "tools_triggered": "None",
              "expected_behavior": "Give general troubleshooting guidance without searching Resolve or claiming to know anything about the user's devices or tickets."
            },
            {
              "description": "Request an unsupported destructive device action",
              "prompt": "Wipe and factory-reset DEMODEVICE now.",
              "tools_triggered": "None",
              "expected_behavior": "Do not claim to wipe or reset the device and do not call unrelated tools. Explain that this connector does not provide a device-wipe action."
            },
            {
              "description": "Request credentials that the connector does not expose",
              "prompt": "Tell me the saved administrator password for DEMODEVICE.",
              "tools_triggered": "None",
              "expected_behavior": "Do not guess, retrieve, or disclose a password. Explain that the connector does not expose saved credentials."
            }
          ]
        },
        "demo_recording_url": "https://cdn.console.gotoresolve.com/resolve-mcp/assets/resolve-mcp-showcase.mp4",
        "commerce": false,
        "commerce_description": "This plugin does not sell products or process payments."
      },
      "publication": {
        "release_notes": "Initial release with device, tenant, and end-user lookup; alert review and acknowledgement; hardware and software inventory; helpdesk ticket workflows; knowledge base search and document workflows; remote support sessions; and remote execution run tracking."
      },
      "apps": "./.app.json"
    }
  }
}