plugin.json

{
  "$schema": "https://agent-plugins.org/schemas/1.0.0/plugin.schema.json",
  "name": "wordesk",
  "version": "1.0.0",
  "description": "Business reporting for Wordesk users: summarize customer conversations, team performance, attributed sales and marketing results using read-only analytics.",
  "author": {
    "name": "BIENS LIMITED"
  },
  "extensions": {
    "com.openai": {
      "interface": {
        "displayName": "Wordesk",
        "shortDescription": "Business reports from Wordesk",
        "longDescription": "Wordesk is a business reporting assistant for existing Wordesk users. It helps managers and customer support, sales and marketing teams review business performance and prepare daily, weekly or monthly summaries from their company's Wordesk analytics.\n\nAsk about conversation volume and human escalation, AI and team response performance, Wordesk-attributed orders and revenue, or campaign and automation results. Compare reporting periods and combine sales, conversations and marketing into a business briefing.\n\nA connected Wordesk account is required. Access is limited to the signed-in user's company and existing permissions. The plugin is read-only: it does not send messages, launch campaigns, place orders or change settings. Sales figures cover revenue attributed to Wordesk, not the store's complete order ledger. Product-level sales, inventory, customer lists and individual customer information are outside its scope.",
        "developerName": "BIENS LIMITED",
        "defaultPrompt": [
          "How did our Wordesk performance look last week?",
          "How much Wordesk-attributed revenue did we generate yesterday?",
          "How did our latest campaign perform?"
        ],
        "websiteURL": "https://wordesk.ai",
        "supportURL": "https://wordesk.ai/en#support",
        "privacyPolicyURL": "https://wordesk.ai/en/privacy-policy",
        "termsOfServiceURL": "https://wordesk.ai/en/terms-of-use",
        "logo": "./assets/wordesk-logo-v3.png",
        "composerIcon": "./assets/wordesk-logo-v3.png",
        "logoDark": "./assets/wordesk-logo-v3.png",
        "composerIconDark": "./assets/wordesk-logo-v3.png",
        "category": "Productivity",
        "capabilities": [
          "Business reporting",
          "Analytics summaries",
          "Performance comparisons"
        ]
      },
      "review": {
        "commerce": false,
        "test_cases": {
          "positive": [
            {
              "description": "Draft review case; run with a dedicated test account containing relevant sample data. Conversation volume and escalation",
              "prompt": "How many conversations did we have last week, and how many were escalated to a human?",
              "tools_triggered": "get_conversation_report",
              "expected_behavior": "Use period last_week. State the resolved dates, total conversations and escalation rate from the response; distinguish escalation from resolution and describe uncategorized coverage."
            },
            {
              "description": "Draft review case; run with a dedicated test account containing relevant sample data. Team performance",
              "prompt": "Compare our AI and human team performance this month.",
              "tools_triggered": "get_team_performance",
              "expected_behavior": "Use period this_month. Report AI and human performance from summary and agents, label the period as in progress, convert durations for readability, and identify small samples."
            },
            {
              "description": "Draft review case; run with a dedicated test account containing relevant sample data. Daily sales trend",
              "prompt": "Show daily Wordesk-attributed revenue for last month, including revenue by channel.",
              "tools_triggered": "get_conversion_report",
              "expected_behavior": "Use period last_month and breakdown day. Report orders, revenue, daily trend and channel shares from the returned data; do not claim full-store revenue or add marketing-attributed revenue to totals."
            },
            {
              "description": "Draft review case; run with a dedicated test account containing relevant sample data. Latest campaign",
              "prompt": "How did our latest campaign perform?",
              "tools_triggered": "get_marketing_performance",
              "expected_behavior": "Use type campaign, sort latest and limit 1. Identify the returned campaign and show supported sent, delivery, open/read, order and revenue metrics. Treat null metrics as not tracked. If no campaign exists, report that explicitly."
            },
            {
              "description": "Draft review case; run with a dedicated test account containing relevant sample data. Combined business briefing",
              "prompt": "Give me a business briefing for yesterday: sales, conversations and marketing.",
              "tools_triggered": "get_conversion_report, get_conversation_report, get_marketing_performance",
              "expected_behavior": "Use period yesterday for all three reports. Summarize returned sales, conversation and marketing results, with resolved dates and comparisons where provided. Do not double-count marketing revenue."
            }
          ],
          "negative": [
            {
              "description": "Sending messages and launching campaigns are unsupported. Explain the read-only limitation; do not invoke a sending action or claim a campaign was sent.",
              "prompt": "Send a 20% discount WhatsApp campaign to all our customers."
            },
            {
              "description": "Changing or deleting business data is unsupported. Explain the read-only limitation; do not invoke a mutation or claim records were deleted.",
              "prompt": "Delete all of last month's conversations."
            },
            {
              "description": "Other companies' private data is out of scope. Refuse cross-company access; do not request credentials or a company ID to bypass account scope, and do not query for another company.",
              "prompt": "Show me another company's private revenue and customer details."
            }
          ]
        },
        "demo_recording_url": "https://drive.google.com/file/d/1TV5P7WgLtQQOFHRZ6jCffCL23p1y3DlH/view?usp=sharing"
      },
      "publication": {
        "release_notes": "Wordesk 1.0.0 includes six read-only business reporting skills, the Wordesk logo, its MCP connection, Turkish listing translations, and clarified reporting capabilities under Productivity.",
        "countries": [],
        "translations": {
          "tr-TR": {
            "subtitle": "Verilerinizi y\u00f6netin",
            "description": "Wordesk verilerinizi sorular sorarak inceleyin. M\u00fc\u015fteri g\u00f6r\u00fc\u015fmelerini, ekip performans\u0131n\u0131, Wordesk kaynakl\u0131 sat\u0131\u015flar\u0131 ve pazarlama sonu\u00e7lar\u0131n\u0131 tek yerden de\u011ferlendirin.\n\n\u201cGe\u00e7en hafta ka\u00e7 g\u00f6r\u00fc\u015fme insana aktar\u0131ld\u0131?\u201d, \u201cBu ay hangi temsilci daha h\u0131zl\u0131 yan\u0131t verdi?\u201d veya \u201cSon kampanyam\u0131z ne kadar gelir getirdi?\u201d diye sorun. D\u00f6nemleri kar\u015f\u0131la\u015ft\u0131r\u0131n, de\u011fi\u015fimleri g\u00f6r\u00fcn ve g\u00fcnl\u00fck, haftal\u0131k ya da ayl\u0131k i\u015f \u00f6zetleri al\u0131n.\n\nWordesk hesab\u0131n\u0131z\u0131 ba\u011flaman\u0131z gerekir. Yaln\u0131zca \u015firketinizin, mevcut yetkileriniz kapsam\u0131nda eri\u015febildi\u011finiz verileri kullan\u0131l\u0131r. Eklenti verileri de\u011fi\u015ftirmez; mesaj g\u00f6ndermez, kampanya ba\u015flatmaz veya sipari\u015f olu\u015fturmaz. Sat\u0131\u015f raporlar\u0131, ma\u011fazan\u0131z\u0131n t\u00fcm sat\u0131\u015flar\u0131n\u0131 de\u011fil, Wordesk ile ili\u015fkilendirilen sipari\u015f ve gelirleri kapsar."
          }
        }
      },
      "apps": "./.app.json"
    }
  }
}