plugin.json

{
  "$schema": "https://agent-plugins.org/schemas/1.0.0/plugin.schema.json",
  "name": "asking",
  "version": "1.0.0",
  "description": "Connect AI assistants to Asking: read conversations, contacts and reports, and reply with scoped consent.",
  "author": {
    "name": "Asking",
    "email": "contact@asking.com.br",
    "url": "https://asking.com.br"
  },
  "homepage": "https://docs.asking.com.br/hc/asking-documentation/articles/asking-connect-ai-assistants-via-mcp",
  "repository": "https://github.com/asking-hq/asking-mcp",
  "license": "MIT",
  "keywords": [
    "mcp",
    "customer-support",
    "ai",
    "asking"
  ],
  "extensions": {
    "com.openai": {
      "interface": {
        "displayName": "Asking",
        "shortDescription": "AI-assisted customer support",
        "longDescription": "Run customer support with Asking, the shared inbox for your team, directly from ChatGPT and Codex. Requires an Asking account.\n\nThis plugin connects your Asking workspace to your AI assistant so you can work on customer conversations without switching apps:\n\n- Search conversations, messages, contacts, and Help Center articles in one place.\n- Read a conversation with its full message history and contact details.\n- Draft replies for review, add private notes, and update status, priority, labels, and assignee.\n- Create and update Help Center articles.\n- Check report metrics for your account.\n\nIt is designed for support and customer success teams that use Asking and want help triaging, summarizing, and answering customer conversations.\n\nPermissions and safety: every request runs with the permissions of the connected user. Read tools are available immediately; drafting, updating, and sending require the scopes you approve during connection. Sending a reply or starting a new conversation delivers a real message to the customer and requires the explicit send scope, which you can grant or revoke at any time.\n\nLimitations: the plugin cannot delete data, does not run bulk operations, and only sees the Asking account that authorized the connection.",
        "developerName": "Asking",
        "category": "Communication",
        "capabilities": [
          "Search conversations, messages, contacts, and articles",
          "Read conversation history and contact details",
          "Draft and send replies",
          "Add private notes and update conversations",
          "Create and update Help Center articles",
          "View account report metrics"
        ],
        "websiteURL": "https://asking.com.br",
        "supportURL": "https://docs.asking.com.br/",
        "privacyPolicyURL": "https://asking.com.br/privacy-policy/",
        "termsOfServiceURL": "https://asking.com.br/terms-of-service/",
        "defaultPrompt": [
          "Show me the support conversations that are still open.",
          "Summarize the most recent customer conversation.",
          "Draft a reply to the latest conversation, but do not send it."
        ],
        "brandColor": "#c13720",
        "brandColorDark": "#fb5b31",
        "composerIcon": "./assets/icon.png",
        "composerIconDark": "./assets/icon-dark.png",
        "logo": "./assets/logo.png",
        "logoDark": "./assets/logo-dark.png"
      },
      "review": {
        "test_cases": {
          "positive": [
            {
              "description": "Find open support conversations",
              "prompt": "Show me the support conversations that are still open.",
              "tools_triggered": "search_conversations",
              "expected_behavior": "Lists open conversations from the connected Asking account with contact, status, and last activity."
            },
            {
              "description": "Summarize the latest conversation",
              "prompt": "Summarize the most recent customer conversation.",
              "tools_triggered": "search_conversations, get_conversation",
              "expected_behavior": "Summarizes the latest conversation's customer, issue, and current status using its message history."
            },
            {
              "description": "Save a draft reply without sending",
              "prompt": "Write a draft reply to the most recent conversation telling the customer we are checking on it. Do not send it.",
              "tools_triggered": "search_conversations, get_conversation, create_draft",
              "expected_behavior": "Confirms a draft was saved on the conversation and that nothing was sent to the customer."
            },
            {
              "description": "Check weekly support metrics",
              "prompt": "How did our support metrics look this week?",
              "tools_triggered": "get_report",
              "expected_behavior": "Returns account summary metrics for the default range, such as created and resolved conversation counts."
            },
            {
              "description": "Look up the contact behind a conversation",
              "prompt": "Who is the customer in the most recent conversation? Show their contact details.",
              "tools_triggered": "search_conversations, get_conversation, get_contact",
              "expected_behavior": "Shows the contact's name, email, and recent conversation history from the connected account."
            }
          ],
          "negative": [
            {
              "description": "Deletion is not supported: the plugin exposes no delete tools, so it should decline and explain that conversations cannot be deleted through it.",
              "prompt": "Delete every conversation from last month."
            },
            {
              "description": "Access is scoped to the connected account, so it should explain that it cannot read another company's data.",
              "prompt": "Show me the conversations from a different company's account."
            },
            {
              "description": "Bulk messaging is not supported: it should explain that it can only message one existing conversation at a time and ask which customer to contact.",
              "prompt": "Send this announcement to all of our customers at once."
            }
          ]
        },
        "demo_recording_url": "https://www.youtube.com/watch?v=8KBLGG1h_74",
        "commerce": false,
        "commerce_description": "This plugin does not sell products or process payments."
      },
      "publication": {
        "release_notes": "Initial release: search and read conversations, contacts, and Help Center articles; draft and send replies; add private notes; update conversation status, priority, labels, and assignee; manage articles; and view report metrics \u2014 all scoped through OAuth consent.",
        "translations": {
          "pt-BR": {
            "subtitle": "Suporte com assistentes de IA",
            "description": "Atenda seus clientes com o Asking, a caixa de entrada compartilhada do seu time, direto do ChatGPT e do Codex. Requer uma conta Asking.\n\nEste plugin conecta o seu espa\u00e7o de trabalho do Asking ao seu assistente de IA para voc\u00ea trabalhar nas conversas dos clientes sem trocar de app:\n\n- Busque conversas, mensagens, contatos e artigos da Central de Ajuda em um s\u00f3 lugar.\n- Leia uma conversa com o hist\u00f3rico completo e os dados do contato.\n- Rascunhe respostas para revis\u00e3o, adicione notas privadas e atualize status, prioridade, etiquetas e respons\u00e1vel.\n- Crie e atualize artigos da Central de Ajuda.\n- Consulte as m\u00e9tricas dos relat\u00f3rios da sua conta.\n\nFeito para times de suporte e sucesso do cliente que usam o Asking e querem ajuda para triar, resumir e responder conversas.\n\nPermiss\u00f5es e seguran\u00e7a: cada pedido roda com as permiss\u00f5es do usu\u00e1rio conectado. As ferramentas de leitura ficam dispon\u00edveis na hora; rascunhar, atualizar e enviar exigem os escopos que voc\u00ea aprova na conex\u00e3o. Enviar uma resposta ou iniciar uma nova conversa entrega uma mensagem real ao cliente e exige o escopo de envio, que voc\u00ea pode conceder ou revogar a qualquer momento.\n\nLimita\u00e7\u00f5es: o plugin n\u00e3o exclui dados, n\u00e3o faz opera\u00e7\u00f5es em massa e s\u00f3 enxerga a conta Asking que autorizou a conex\u00e3o."
          }
        }
      },
      "apps": "./.app.json"
    }
  }
}