plugin.json

{
  "$schema": "https://agent-plugins.org/schemas/1.0.0/plugin.schema.json",
  "name": "closedloop-ai",
  "version": "1.0.0",
  "description": "Product insights from your customer conversations: what to build next, with the customers, quotes and revenue behind it.",
  "author": {
    "name": "ClosedLoop Labs LLC",
    "email": "support@closedloop.sh",
    "url": "https://closedloop.sh"
  },
  "homepage": "https://closedloop.sh",
  "license": "Proprietary",
  "keywords": [
    "product insights",
    "product management",
    "customer feedback",
    "product builders",
    "voice of customer"
  ],
  "extensions": {
    "com.openai": {
      "interface": {
        "displayName": "ClosedLoop AI",
        "shortDescription": "Know what to build next",
        "longDescription": "ClosedLoop AI is an AI tool for product builders and product managers at B2B software companies. It reads the customer conversations a company already has, such as sales and success calls, support tickets, Slack threads, CRM notes and surveys, and tells each builder what to build next, with the customers, quotes and revenue behind every product insight.\n\nWith ClosedLoop AI in ChatGPT you can:\n- See the biggest product opportunities, ranked by how many customers raised them and the revenue behind them.\n- Search what customers said about any topic and read the original quotes.\n- Open an opportunity to see its evidence and the affected customers.\n- Look up a customer to see everything they have told you across calls, tickets and surveys.\n- Get an overview of your feedback: insight and customer counts, deal blockers, churn and top categories.\n\nWho it is for: product builders, product managers and product leaders who decide what to build, and the teams around them.\n\nHow it works: you sign in with your ClosedLoop AI account and choose a workspace. ChatGPT can then read that workspace's product insights, opportunities and customers. ClosedLoop AI only reads; it does not change, delete or send anything from ChatGPT.\n\nLimitations: you need a ClosedLoop AI account with connected sources (for example Gong, Zendesk, Intercom, Slack or HubSpot). Answers cover only the data in your workspace, and accounts you are not a member of are never visible.",
        "developerName": "ClosedLoop Labs LLC",
        "category": "Data & Analytics",
        "capabilities": [
          "Rank product opportunities",
          "Search product insights",
          "Look up customers",
          "Summarize customer feedback"
        ],
        "websiteURL": "https://closedloop.sh",
        "supportURL": "https://closedloop.sh/contact",
        "privacyPolicyURL": "https://closedloop.sh/privacy",
        "termsOfServiceURL": "https://closedloop.sh/terms",
        "defaultPrompt": [
          "What should we build next based on customer feedback?",
          "What are customers saying about onboarding?",
          "Which customers raised the most problems?"
        ],
        "logo": "./assets/logo.png"
      },
      "review": {
        "test_cases": {
          "positive": [
            {
              "description": "Rank what to build next",
              "prompt": "What should we build next based on our customer feedback?",
              "tools_triggered": "search_opportunities, get_opportunity",
              "expected_behavior": "Lists the Brightdesk workspace's top product opportunities ranked by impact, for example 'Booking sync creates duplicates, misses changes, and shifts event time' and 'Schedule access, approvals, and history fail across locations', each with its insight and customer counts."
            },
            {
              "description": "Search feedback on a topic",
              "prompt": "What are customers saying about booking sync?",
              "tools_triggered": "search_insights, get_insight",
              "expected_behavior": "Returns individual insights about booking sync problems (duplicate bookings, missed changes, shifted event times) with short quotes and the customers who raised them, such as Acme Corp or Globex Health."
            },
            {
              "description": "Open an opportunity's evidence",
              "prompt": "Show me the evidence and affected customers for the booking sync problem.",
              "tools_triggered": "get_bug_blast_radius, search_insights",
              "expected_behavior": "Measures the booking sync problem's reach in the test workspace: the affected customer accounts, how many pay now and their ARR, the matched reports by severity, and quotes from the customers who reported it."
            },
            {
              "description": "Look up a customer",
              "prompt": "What has Globex Health told us?",
              "tools_triggered": "search_customers, get_customer",
              "expected_behavior": "Finds Globex Health and summarizes its account (paying, ARR), the product insights it raised (25 in the test workspace) grouped by topic with quotes, including its deal blockers."
            },
            {
              "description": "Get a feedback overview",
              "prompt": "Give me an overview of our customer feedback.",
              "tools_triggered": "get_overview, search_opportunities",
              "expected_behavior": "Returns totals for the test workspace (137 insights, 8 customers, deal blockers) and the leading product opportunities."
            }
          ],
          "negative": [
            {
              "description": "Deleting data is not supported",
              "prompt": "Delete all feedback from Acme Corp.",
              "expected_behavior": "ClosedLoop AI is read-only: ChatGPT may look up the customer, but no tool deletes anything; it explains that feedback cannot be deleted from ChatGPT."
            },
            {
              "description": "Unrelated request",
              "prompt": "What's the weather in Prague today?",
              "expected_behavior": "ClosedLoop AI is not used, because the request has nothing to do with customer feedback or product insights."
            },
            {
              "description": "Sending messages is not supported",
              "prompt": "Email Globex Health that the booking sync fix has shipped.",
              "expected_behavior": "No ClosedLoop AI tool sends email or messages: ChatGPT may look up the customer's contacts and draft the text, but nothing is sent."
            }
          ]
        },
        "demo_recording_url": "https://youtu.be/9PQsiW_j97o",
        "commerce": false
      },
      "publication": {
        "release_notes": "Version 1.0.0: first release of ClosedLoop AI for ChatGPT. Read-only access to your workspace's product opportunities, product insights, customers and feedback overview."
      },
      "apps": "./.app.json"
    }
  }
}