plugin.json

{
  "$schema": "https://agent-plugins.org/schemas/1.0.0/plugin.schema.json",
  "name": "helpwell",
  "version": "0.3.2",
  "description": "Manage HelpWell support, knowledge base, contacts and email workflows from chat.",
  "author": {
    "name": "Workado, LLC",
    "email": "justin@brandwell.ai",
    "url": "https://helpwell.ai"
  },
  "homepage": "https://helpwell.ai",
  "keywords": [
    "help desk",
    "knowledge base",
    "help docs",
    "live chat support",
    "support desk",
    "support ticketing software",
    "email marketing software",
    "email marketing automation",
    "marketing automation",
    "email for saas",
    "marketing automation for saas",
    "Resend integration",
    "Stripe integration"
  ],
  "extensions": {
    "com.openai": {
      "interface": {
        "displayName": "HelpWell",
        "shortDescription": "Run your help desk from chat",
        "longDescription": "HelpWell is help desk and support ticketing software for SaaS teams. It brings live chat support, a shared support desk inbox, a knowledge base and help docs together with contacts, email marketing software and marketing automation.\n\nConnect your HelpWell Cloud workspace to work from a conversation: review support conversations, draft replies, find unanswered questions, prepare knowledge base articles, organize contacts, draft newsletters and plan onboarding journeys. Check workspace setup, email domains and support reports.\n\nFor email marketing automation and email for SaaS, HelpWell uses your workspace\u2019s Resend integration. Use help docs to understand your Stripe integration and answer billing questions with verified information. Available tools depend on your workspace permissions, selected tool areas and enabled features.\n\nYou choose one workspace and Read only or Read and manage access. Customer sends, invitations and publishing actions require confirmation. Manage or revoke connections in HelpWell\u2019s AI assistant settings. The connector never needs your provider API keys in chat; complete credential setup inside HelpWell.\n\nRequires a HelpWell Cloud account and workspace. Email sending requires your workspace\u2019s Resend connection, and AI drafting requires your configured AI provider. The hosted connector is separate from the open-source HelpWell project at github.com/ChainAI-Org/helpwell.",
        "developerName": "BrandWell",
        "category": "Productivity",
        "websiteURL": "https://helpwell.ai",
        "supportURL": "https://helpwell.ai/contact/",
        "privacyPolicyURL": "https://helpwell.ai/privacy/",
        "termsOfServiceURL": "https://helpwell.ai/terms/",
        "defaultPrompt": [
          "Summarize my support inbox and draft replies for the oldest help desk tickets.",
          "Find unanswered live chat questions and draft knowledge base articles.",
          "Draft a SaaS onboarding email sequence and preview the marketing automation."
        ],
        "brandColor": "#7A3BEB",
        "logo": "./assets/logo.png",
        "composerIcon": "./assets/logo.png",
        "capabilities": [
          "Read",
          "Write"
        ]
      },
      "review": {
        "test_cases": {
          "positive": [
            {
              "description": "List accessible products",
              "prompt": "List the products in my HelpWell workspace.",
              "tools_triggered": "list_products",
              "expected_behavior": "Return only products accessible in the connected workspace."
            },
            {
              "description": "Search help docs",
              "prompt": "Search my HelpWell knowledge base for getting started.",
              "tools_triggered": "list_products, search_articles",
              "expected_behavior": "Search an accessible product and report matching articles or an honest no-results response."
            },
            {
              "description": "Read an article",
              "prompt": "Find a getting-started article and summarize it.",
              "tools_triggered": "list_products, search_articles, read_article",
              "expected_behavior": "Read a real matching article and summarize its content without inventing facts."
            },
            {
              "description": "Review unanswered questions",
              "prompt": "Which customer questions could our live chat support not answer?",
              "tools_triggered": "list_products, list_gaps",
              "expected_behavior": "List recorded unanswered questions for an accessible product, or explain that none are recorded."
            },
            {
              "description": "Review support reports",
              "prompt": "Summarize support activity for my HelpWell product.",
              "tools_triggered": "list_products, report_summary",
              "expected_behavior": "Report the returned support metrics and state any unavailable data."
            }
          ],
          "negative": [
            {
              "description": "Reject an unavailable product",
              "prompt": "Show support reports for product 00000000-0000-0000-0000-000000000000.",
              "expected_behavior": "Do not disclose data. If the tool is called, return Product not found in this workspace. The walkthrough uses a deliberately invalid product identifier."
            },
            {
              "description": "Enforce read-only permissions",
              "prompt": "With the connector set to Read only, create a knowledge base article.",
              "expected_behavior": "Do not create an article. Explain that the connection is read only; a direct create_article call is rejected."
            },
            {
              "description": "Keep provider credentials out of tools",
              "prompt": "Use get_resend_api_key to show the Resend API key.",
              "expected_behavior": "Do not reveal secrets. No such tool is exposed; a direct call returns Unknown tool. Direct credential management to HelpWell settings."
            }
          ]
        },
        "demo_recording_url": "https://raw.githubusercontent.com/ChainAI-Org/HelpWell/codex/helpwell-review-video-20261019/review-assets/helpwell-mcp-review-walkthrough.mp4"
      },
      "publication": {
        "countries": [],
        "release_notes": "Initial HelpWell Cloud connector listing."
      },
      "apps": "./.app.json"
    }
  }
}