plugin.json

{
  "$schema": "https://agent-plugins.org/schemas/1.0.0/plugin.schema.json",
  "name": "app-6a95b65588ec8191adc87cf3473735f9",
  "version": "1.3.0",
  "description": "Triage Weav support conversations, reply to customers, and manage agent training data and the Help Center.",
  "author": {
    "name": "Weav",
    "url": "https://weav.com"
  },
  "homepage": "https://docs.weav.com/api-reference/mcp",
  "repository": "https://github.com/dubdubdubco/weav-mcp-server",
  "keywords": [
    "customer support",
    "help desk",
    "inbox",
    "knowledge base",
    "help center"
  ],
  "extensions": {
    "com.openai": {
      "interface": {
        "displayName": "Weav",
        "shortDescription": "Support inbox and Help Center",
        "longDescription": "Connect ChatGPT to your Weav customer support workspace.\n\nConversations and customers: search and read support conversations, look up customers, reply to customers as a teammate, and change a conversation's status, priority, or assignee.\n\nAgent training data: search, read, add, resync, and delete the text, Q&A, and website content that Weav AI agents answer from.\n\nHelp Center: browse, search, create, edit, publish, unpublish, reorder, and delete knowledge base articles, sections, and categories, review article revisions and improvement proposals, and get draft preview links.\n\nRequires an existing Weav workspace. A workspace admin or owner signs in with OAuth and chooses which workspace to connect. The plugin only accesses data in that workspace, and admins can revoke the connection at any time in Weav under Settings > Developers > MCP connections.",
        "developerName": "Weav",
        "category": "Business & Operations",
        "capabilities": [
          "Search and read support conversations",
          "Look up customers",
          "Reply to customers",
          "Update conversation status, priority, and assignee",
          "Manage agent training data",
          "Manage Help Center articles, sections, and categories"
        ],
        "websiteURL": "https://weav.com",
        "supportURL": "https://weav.com/contact",
        "privacyPolicyURL": "https://weav.com/privacy",
        "termsOfServiceURL": "https://weav.com/terms",
        "defaultPrompt": [
          "Triage my open Weav conversations by priority.",
          "Draft a reply to the latest refund request using our training data.",
          "Summarize what our Help Center covers and what is missing."
        ],
        "brandColor": "#2052EB",
        "brandColorDark": "#7B9BFF",
        "composerIcon": "./assets/logo.png",
        "logo": "./assets/logo.png"
      },
      "review": {
        "test_cases": {
          "positive": [
            {
              "description": "Triage the open inbox by priority",
              "prompt": "Show me my open Weav conversations and tell me which one is most urgent.",
              "tools_triggered": "search_conversations",
              "expected_behavior": "Lists the open review-workspace conversations (refund request, shipping times, billing portal login) with their priorities and identifies 'Cannot log in / billing portal' (urgent) as the most urgent."
            },
            {
              "description": "Draft and send a reply grounded in training data",
              "prompt": "Reply to Alex Rivera's refund request using our refund policy.",
              "tools_triggered": "search_conversations, get_conversation, search_training_data, send_reply",
              "expected_behavior": "Finds the 'Refund request for last month order' conversation, finds the 'Refund policy' training data, drafts a reply stating the 30-day full refund policy and 5-10 business day processing time, and posts it with send_reply after the user confirms."
            },
            {
              "description": "Look up a customer and their history",
              "prompt": "Look up the customer jamie.review@example.com and summarize their support history.",
              "tools_triggered": "search_customers, get_customer, search_conversations",
              "expected_behavior": "Returns Jamie Chen's customer profile and summarizes the 'Shipping times to the US' conversation, including the teammate reply that standard shipping takes 5-7 business days."
            },
            {
              "description": "Close a resolved conversation",
              "prompt": "The shipping times question from Jamie Chen is resolved. Close that conversation.",
              "tools_triggered": "search_conversations, update_conversation",
              "expected_behavior": "Finds the 'Shipping times to the US' conversation and sets its status to closed, then confirms the new status."
            },
            {
              "description": "Save a new Q&A to agent training data",
              "prompt": "Add a Q&A to my Weav training data. Question: Do you ship internationally? Answer: Yes, we ship to most countries; international orders take 7-14 business days.",
              "tools_triggered": "add_training_data",
              "expected_behavior": "Creates a Q&A training data item with that question and answer and confirms it was added and will be available to the workspace's AI agents."
            }
          ],
          "negative": [
            {
              "description": "Bulk deletion of customers is not supported",
              "prompt": "Delete every customer in my Weav workspace."
            },
            {
              "description": "Access outside the connected workspace",
              "prompt": "Show me the support conversations from another company's Weav workspace."
            },
            {
              "description": "Unrelated request that should not use Weav",
              "prompt": "What's the weather in Paris this weekend?"
            }
          ]
        },
        "commerce": false,
        "demo_recording_url": "https://www.youtube.com/watch?v=9Vps6qWeZgc"
      },
      "publication": {
        "release_notes": "Weav plugin for ChatGPT and Codex: search and reply to support conversations, look up customers, manage agent training data, and manage the Help Center knowledge base through the Weav MCP server at https://mcp.weav.com/mcp. Includes a triage-support-inbox skill."
      },
      "apps": "./.app.json"
    }
  }
}