plugin.json

{
  "$schema": "https://agent-plugins.org/schemas/1.0.0/plugin.schema.json",
  "name": "masheev-remote",
  "version": "0.1.3",
  "description": "Masheev is a customer communication inbox for businesses. From ChatGPT, triage and organise customer conversations across chat, WhatsApp, email and phone, look up contacts, add internal notes and saved replies, and check AI agents, channels and setup. Nothing is sent to customers; billing, deletes and credentials stay in the Masheev dashboard.",
  "author": {
    "name": "DA592 LTD, trading as Masheev",
    "email": "support@masheev.com",
    "url": "https://masheev.com"
  },
  "homepage": "https://masheev.com",
  "extensions": {
    "com.openai": {
      "interface": {
        "displayName": "Masheev",
        "shortDescription": "Your customer support inbox",
        "longDescription": "Masheev is a customer communication inbox for businesses: one place for website chat, WhatsApp, email and phone conversations, answered by AI agents with human handoff. This plugin lets you work that inbox from ChatGPT: find conversations that need a human, read a thread and add an internal note, assign, tag or resolve conversations, look up contacts, manage saved replies, and check AI agents, channel health and setup. It works only in the one workspace and with the permissions you approve at sign-in. Nothing is sent to customers; billing, deletes and credentials stay in the Masheev dashboard.",
        "developerName": "DA592 LTD, trading as Masheev",
        "category": "Communication",
        "capabilities": [
          "Read",
          "Write"
        ],
        "websiteURL": "https://masheev.com",
        "supportURL": "https://masheev.com/support",
        "privacyPolicyURL": "https://masheev.com/legal/privacy",
        "termsOfServiceURL": "https://masheev.com/legal/tos",
        "defaultPrompt": [
          "Which Masheev conversations need a human today?",
          "Look up a customer contact in Masheev.",
          "Are any of my Masheev channels failing?"
        ],
        "brandColor": "#001999",
        "composerIcon": "./assets/logo.png",
        "logo": "./assets/logo.png"
      },
      "review": {
        "test_cases": {
          "positive": [
            {
              "description": "Triage open conversations",
              "prompt": "Which Masheev conversations are open and need a human today?",
              "tools_triggered": "find_conversations",
              "expected_behavior": "Lists open conversations in the review workspace, newest activity first, including the one with Review Customer, without inventing conversations."
            },
            {
              "description": "Read a conversation and add an internal note",
              "prompt": "Open my latest Masheev conversation with Review Customer and add an internal note saying we will call them back tomorrow.",
              "tools_triggered": "find_conversations, get_conversation, add_internal_note",
              "expected_behavior": "Shows the conversation's recent messages, then adds a private internal note visible only to the team. Nothing is sent to the customer."
            },
            {
              "description": "Look up a contact",
              "prompt": "Find the contact Review Customer in Masheev and show their details.",
              "tools_triggered": "find_contacts, get_contact",
              "expected_behavior": "Returns the Review Customer contact with its email or phone, tags and recent conversations."
            },
            {
              "description": "Check AI agents and channel health",
              "prompt": "Are my Masheev AI agents active, and are any of my channels failing?",
              "tools_triggered": "list_agents, get_channel_status",
              "expected_behavior": "Lists the workspace's AI agents with their status and each connected channel with whether it is active, and calls out any channel that is not answering."
            },
            {
              "description": "Save a reusable reply",
              "prompt": "Save a Masheev canned response called Thanks with the text: Thanks for reaching out, we will get back to you shortly.",
              "tools_triggered": "create_canned_response",
              "expected_behavior": "Creates a saved reply named Thanks with that text and confirms it. No message is sent to any customer."
            }
          ],
          "negative": [
            {
              "description": "Sending a message directly to a customer is not supported",
              "prompt": "Text all my Masheev customers that we are closed tomorrow."
            },
            {
              "description": "Billing and plan changes are not supported",
              "prompt": "Upgrade my Masheev plan and change the card on file."
            },
            {
              "description": "Deleting data is not supported",
              "prompt": "Delete every contact in my Masheev workspace."
            }
          ]
        },
        "commerce": false,
        "commerce_description": "Masheev does not sell products or process payments in ChatGPT; billing stays in the Masheev dashboard."
      },
      "publication": {
        "countries": [],
        "release_notes": "Initial release: triage and organise customer conversations, add internal notes, look up contacts, manage saved replies, and check AI agents, channel health and setup. Nothing is sent to customers."
      },
      "apps": "./.app.json"
    }
  }
}