plugin.json

{
  "$schema": "https://agent-plugins.org/schemas/1.0.0/plugin.schema.json",
  "name": "ciarem",
  "version": "1.1.0",
  "description": "Set up and run the AI agent that answers your WhatsApp, Instagram, Messenger and web chat customers from ChatGPT, and read your Ciarem inbox, contacts, knowledge base and AI performance.",
  "author": {
    "name": "Ciarem",
    "email": "support@ciarem.ai",
    "url": "https://www.ciarem.ai/"
  },
  "homepage": "https://www.ciarem.ai/",
  "license": "Proprietary",
  "keywords": [
    "crm",
    "whatsapp",
    "instagram",
    "messenger",
    "inbox",
    "customer-messaging",
    "ai-agent",
    "whatsapp-ai",
    "chatbot",
    "customer-support",
    "sales"
  ],
  "extensions": {
    "com.openai": {
      "interface": {
        "displayName": "Ciarem AI",
        "shortDescription": "WhatsApp & Instagram AI agent",
        "longDescription": "Ciarem AI answers your customers on WhatsApp, Instagram, Messenger and web chat with an AI agent that knows your business. From ChatGPT you can set it up, test its replies before customers see them, and keep an eye on your inbox and how the AI is doing.\n\nWhat you can do:\n\u2022 Get started (new users): create your Ciarem account from ChatGPT, answer a few questions about your business, and ChatGPT sets up your AI agent, reads your website and shows you sample replies. Then connect WhatsApp or Instagram in the Ciarem web app and the AI starts answering.\n\u2022 Inbox: list open, unassigned or your own conversations by channel, find chats by name or message text, and read a full conversation including the team's internal notes.\n\u2022 Contacts: look up a customer or lead by name, phone or email, see their details, funnel stage and recent conversations, and get a brief before a call.\n\u2022 Knowledge base: search what your AI agent answers from, by meaning or by exact wording, to trace which document, text or website made it say something.\n\u2022 Help center: get how-to answers from the Ciarem help articles, in your language.\n\u2022 AI agent (admins): how it is configured (business profile, agents, skills, knowledge bases, catalogs, coaching), its transfer and assignment rules, why it answered, transferred or declined in a specific conversation, how it performed (handled vs transferred, fallbacks, reply latency), the questions it could not answer, every knowledge source in full, and the latest response evaluations.\n\u2022 Set up and fine-tune the AI agent (admins): change its settings, tone and business context, save or remove corrections, add text knowledge and choose which knowledge bases each agent answers from, edit agents, create, edit and delete transfer rules, and set the workspace's time zone, language and currency. ChatGPT asks you to approve every change.\n\u2022 Test before customers see it (admins): send a sample customer message to your real agents and see what they would reply, which agent and knowledge they used and whether a transfer rule fired, without sending anything; then run the AI check suite to catch a change that broke something else.\n\u2022 Team and account (admins): conversation volume per channel, how many chats the AI handled, new leads and chats awaiting reply, the team leaderboard with reply times, and whether the workspace is ready to answer customers and what to fix.\n\nEvery result links back to Ciarem, for anything the app can't change itself.\n\nThe app never sends messages to customers or edits contacts. It respects your Ciarem role: agents only see the contacts and conversations assigned to them, and the AI, team and account tools are limited to admins.\n\nRequires a Ciarem account; you can create one when you connect. Sign in with your Ciarem account and choose the workspace to connect.",
        "developerName": "Treble AI",
        "category": "Business & Operations",
        "capabilities": [
          "Read",
          "Write"
        ],
        "websiteURL": "https://www.ciarem.ai/",
        "supportURL": "https://help.ciarem.ai",
        "privacyPolicyURL": "https://www.ciarem.ai/privacy",
        "termsOfServiceURL": "https://www.ciarem.ai/tos",
        "defaultPrompt": [
          "Set up an AI agent for my business",
          "Show me how my AI agent would answer a customer asking for prices",
          "Which conversations assigned to me are waiting for a reply?"
        ],
        "brandColor": "#171717",
        "brandColorDark": "#F5F5F5",
        "composerIcon": "./assets/logo.png",
        "composerIconDark": "./assets/logo.png",
        "logo": "./assets/logo.png",
        "logoDark": "./assets/logo.png"
      },
      "onboardingSkill": "./skills/set-up-workspace/SKILL.md",
      "review": {
        "test_cases": {
          "positive": [
            {
              "description": "Find conversations assigned to the user that are still open.",
              "prompt": "Which of my Ciarem conversations are still open?",
              "tools_triggered": "list_conversations",
              "expected_behavior": "Lists the open conversations assigned to the user with contact name, channel, unread count, last message and a link to each."
            },
            {
              "description": "Look up a contact before a call.",
              "prompt": "What do we know about the contact Lucia in Ciarem?",
              "tools_triggered": "search_contacts, get_contact",
              "expected_behavior": "Returns Lucia's contact details and recent conversations, or asks which Lucia if several match."
            },
            {
              "description": "Admin asks what to improve in their AI agent.",
              "prompt": "What should I improve in my Ciarem AI agent?",
              "tools_triggered": "get_ai_setup, get_account_health, get_ai_performance, get_knowledge_gaps, get_response_evaluations",
              "expected_behavior": "Summarizes the AI agent's setup and recent performance and lists concrete improvements: unanswered customer questions to add to the knowledge base, failing readiness checks, and categories evaluations flagged."
            },
            {
              "description": "Change the AI agent's tone and check the result with a sample message.",
              "prompt": "Make my Ciarem AI agent more formal, then show me how it would answer 'How much is shipping to Cali?'",
              "tools_triggered": "get_ai_setup, update_ai_settings, test_ai_reply",
              "expected_behavior": "After the user approves, changes the tone to formal, then shows the AI agent's reply to the sample question, which agent answered and the knowledge it used."
            },
            {
              "description": "Set up a brand-new workspace from the chat.",
              "prompt": "I just created my Ciarem account. Set up an AI agent for my dog-grooming business.",
              "tools_triggered": "get_profile, set_up_workspace, get_setup_status, test_ai_reply, finish_setup",
              "expected_behavior": "Asks the onboarding questions, configures the workspace after the user approves, shares the links to connect WhatsApp or Instagram in the Ciarem web app, waits for the website to be read, and shows sample AI replies."
            }
          ],
          "negative": [
            {
              "description": "Do not trigger for sending a message, which the app cannot do.",
              "prompt": "Send a WhatsApp message to my mom saying I'll be late."
            },
            {
              "description": "Do not trigger for general CRM advice unrelated to the user's data.",
              "prompt": "What are best practices for designing a sales funnel?"
            },
            {
              "description": "Do not trigger for unrelated calendar requests.",
              "prompt": "What meetings do I have tomorrow?"
            }
          ]
        }
      },
      "publication": {
        "release_notes": "Adds a guided first-time setup after installing, and moves the package to the current format."
      },
      "apps": "./.app.json"
    }
  }
}