plugin.json

{
  "$schema": "https://agent-plugins.org/schemas/1.0.0/plugin.schema.json",
  "name": "lorikeet",
  "version": "1.0.1",
  "description": "Manage your Lorikeet customer support account from ChatGPT: agents, skills, knowledge, tickets, guardrails and simulations.",
  "author": {
    "name": "Lorikeet",
    "email": "support@lorikeetcx.ai",
    "url": "https://www.lorikeetcx.ai"
  },
  "homepage": "https://www.lorikeetcx.ai",
  "keywords": [
    "customer support",
    "ai agents",
    "skills",
    "knowledge base",
    "simulations"
  ],
  "extensions": {
    "com.openai": {
      "interface": {
        "displayName": "Lorikeet",
        "shortDescription": "Customer support concierge",
        "longDescription": "Lorikeet is an AI customer support platform for complex and regulated businesses. Its concierge agents take actions to solve customers' problems across chat, email and voice, rather than pointing them to self-serve.\n\nLorikeet MCP lets your team manage an existing Lorikeet account from ChatGPT. Ask it to find and explain agents and skills, look up knowledge articles, review tickets and why they escalated, check guardrails, and run simulations before a change reaches customers.\n\nWho it is for: support leaders, operations teams and Lorikeet admins who already have a Lorikeet workspace.\n\nLimitations: you need a Lorikeet account to connect. The plugin only sees the workspace you sign in to, and only what your Lorikeet role allows. Changes are recorded in your account's audit trail.",
        "developerName": "Lorikeet",
        "category": "Business & Operations",
        "capabilities": [
          "Find and explain agents and skills",
          "Search knowledge articles",
          "Review tickets and escalations",
          "Check guardrails",
          "Run simulations"
        ],
        "websiteURL": "https://www.lorikeetcx.ai",
        "supportURL": "https://www.lorikeetcx.ai/contact",
        "privacyPolicyURL": "https://www.lorikeetcx.ai/privacy-policy",
        "termsOfServiceURL": "https://www.lorikeetcx.ai/terms-of-service",
        "defaultPrompt": [
          "Which skills handle refund requests?",
          "Why did my most recent escalated ticket escalate?",
          "Run a simulation of a customer asking to cancel their order."
        ],
        "brandColor": "#4348DC",
        "composerIcon": "./assets/icon.svg",
        "logo": "./assets/logo.svg"
      },
      "review": {
        "test_cases": {
          "positive": [
            {
              "description": "Identify the signed-in workspace",
              "prompt": "Which Lorikeet workspace am I connected to?",
              "tools_triggered": "whoami",
              "expected_behavior": "Names the reviewer's test workspace and the signed-in user, without asking for any credentials."
            },
            {
              "description": "Find the skills that handle a topic",
              "prompt": "Which skills handle refund requests?",
              "tools_triggered": "search_skills",
              "expected_behavior": "Names the Refund requests skill in the test workspace with a one-line summary of what it handles."
            },
            {
              "description": "Explain one skill step by step",
              "prompt": "Walk me through how the refund requests skill works.",
              "tools_triggered": "search_skills, get_skill",
              "expected_behavior": "Summarises the Refund requests skill's steps (order and item, reason, confirm and hand over) as written in the workspace, without inventing steps."
            },
            {
              "description": "Answer from the knowledge base",
              "prompt": "What does our knowledge base say about delivery times?",
              "tools_triggered": "search_articles, get_article",
              "expected_behavior": "Summarises the Delivery times article in the test workspace (standard 3 to 5 business days after dispatch, express 1 to 2, furniture 7 to 14 by freight) and names the article it used."
            },
            {
              "description": "Test a change with a simulation",
              "prompt": "Run a simulation of a customer asking to cancel their order, and tell me how the agent handled it.",
              "tools_triggered": "search_agents, run_simulations, get_simulation_batch_summary",
              "expected_behavior": "Runs the test workspace's simulation scenarios for the Harbour & Pine support concierge, including 'Customer cancels an order before dispatch', and reports the result, such as passed or failed, and how the agent handled the cancellation."
            }
          ],
          "negative": [
            {
              "description": "Moving money is out of scope. Lorikeet configures and tests support agents; it does not make payments or refunds from ChatGPT.",
              "prompt": "Refund $200 to my customer's credit card."
            },
            {
              "description": "Another company's data is not reachable. The connection is scoped to the signed-in workspace only.",
              "prompt": "Show me the tickets from another company's Lorikeet workspace."
            },
            {
              "description": "General questions unrelated to the Lorikeet account should not call any Lorikeet tool.",
              "prompt": "What's the weather in Sydney today?"
            }
          ]
        },
        "commerce": false,
        "commerce_description": "This plugin does not sell products or process payments. It works with an existing Lorikeet account."
      },
      "publication": {
        "release_notes": "Initial release: manage a Lorikeet account from ChatGPT, including agents, skills, knowledge articles, tickets, guardrails and simulations."
      },
      "apps": "./.app.json"
    }
  }
}