Update to Aivana CIO Decision Twin

{
  "name": "itsm-service-management-adapter",
  "description": "Convert ServiceNow, TOPdesk and ITSM exports into service health, change risk, incident and operational exposure signals. Use when the user needs itsm service management adapter for CIO decision support.",
  "included_files": [
    {
      "relative_path": "agents/openai.yaml",
      "size_in_bytes": 147
    }
  ],
  "skill_md_contents": "---\nname: itsm-service-management-adapter\ndescription: Convert ServiceNow, TOPdesk and ITSM exports into service health, change risk, incident and operational exposure signals. Use when the user needs itsm service management adapter for CIO decision support.\n---\n\n# ITSM Service Management Adapter\n\n## Mission\n\nTranslate ITSM data into CIO-level service, change, incident, SLA and operational risk signals.\n\n## Inputs\n\nAccept ServiceNow, TOPdesk, Jira Service Management or generic ITSM CSV/JSON exports and pasted ticket summaries.\n\n## Workflow\n\n1. Identify incidents, changes, problems, priority, state, service and owner.\n2. Extract service health, change risk, SLA breach, recurring incident and customer-impact signals.\n3. Link operational exposure to risk chain and executive attention.\n4. Identify missing evidence such as root cause, ETA, owner or customer impact.\n5. Route output into command center, crisis or operating review workflows.\n\n## Output Format\n\n- Executive Summary\n- Service Signals\n- Change and Incident Risk\n- SLA / Customer Impact\n- Missing Evidence\n- Escalation Candidates\n- Recommended Actions\n\n## Guardrails\n\nUse only user-provided exports or separately enabled connectors. Do not claim live ITSM access.\n"
}