← QuoCONTENT HISTORY

Update to Quo

Snapshot Oct 24, 2026 · 12:40 UTC · version 8.1.0

WHAT CHANGED

Declared capabilities changed

Full description — Now says: Give your agent a phone with Quo. Connect your business phone numbers to ChatGPT to read calls and texts, send messages, and have Sona call or text customers...

Observed in instructions or declared skills. Runtime behavior has not been tested.

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All fields and original values.

Full description

Before

Sep 30, 2026 · 22:02 UTC

Quo is a next-generation business phone system that helps teams engage customers, collaborate internally, and scale communication with AI — without losing the personal touch. Connecting Quo gives ChatGPT access to your customer conversat...

After

Oct 24, 2026 · 12:40 UTC

Give your agent a phone with Quo. Connect your business phone numbers to ChatGPT to read calls and texts, send messages, and have Sona call or text customers on your behalf. Manage business knowledge, contacts, notes, follow-up tasks, in...

Long description

Before

Sep 30, 2026 · 22:02 UTC

Quo is a next-generation business phone system that helps teams engage customers, collaborate internally, and scale communication with AI — without losing the personal touch. Connecting Quo gives ChatGPT access to your customer conversat...

After

Oct 24, 2026 · 12:40 UTC

Give your agent a phone with Quo. Connect your business phone numbers to ChatGPT to read calls and texts, send messages, and have Sona call or text customers on your behalf. Manage business knowledge, contacts, notes, follow-up tasks, in...

Declared skills

Before

Sep 30, 2026 · 22:02 UTC

[{"description":"Create a bounded, passive, prioritized insight log from recent Quo messages, transcribed calls, missed calls, and voicemail transcripts through the Quo MCP. Use for call-log templates, recent customer-conversation review...

After

Oct 24, 2026 · 12:40 UTC

[{"description":"How to use the Quo MCP tools well. Covers picking the right tool, chaining IDs between tools, texting and calling customers safely, and working with Sona, Quo's AI agent. Use whenever the user asks about their Quo (forme...

Is template instance

Before

Sep 30, 2026 · 22:02 UTC

Not present

After

Oct 24, 2026 · 12:40 UTC

false

Compare saved observations

Download comparison JSON
Full technical diff · 14 changed fields

added /is_template_instance

BEFORE
Field was absent
AFTER
false

removed /release/app_manifest/apps/app-69e6af3297d88191b4925772c50df286

BEFORE
{
  "id": "asdk_app_69e6af3297d88191b4925772c50df286",
  "required": true
}
AFTER
Field is absent

added /release/app_manifest/apps/quo

BEFORE
Field was absent
AFTER
{
  "id": "asdk_app_69e6af3297d88191b4925772c50df286",
  "required": true
}

changed /release/description

BEFORE
"Quo is a next-generation business phone system that helps teams engage customers, collaborate internally, and scale communication with AI — without losing the personal touch. Connecting Quo gives ChatGPT access to your customer conversations across calls, text messages, and contacts. You can ask questions about those interactions to uncover patterns in what customers are saying and where opportunities may be lost. ChatGPT can search, analyze, and summarize conversations to surface insights like Why are we losing deals? What do customers love about our service? What complaints show up most often?"
AFTER
"Give your agent a phone with Quo. Connect your business phone numbers to ChatGPT to read calls and texts, send messages, and have Sona call or text customers on your behalf. Manage business knowledge, contacts, notes, follow-up tasks, inbox settings, and carrier registration. Included skills help prioritize conversations, score sales leads, and review customer service calls."

changed /release/id

BEFORE
"pluginrel_2631eb7a8024819191dc2d883cc3ce23"
AFTER
"pluginrel_27469a57f3348191a475dc141a155767"

changed /release/interface/composer_icon_dark_url

BEFORE
"https://files.openai.com/content?id=file_000000005b2c81fda1cdcddd4fd04f54"
AFTER
null

changed /release/interface/composer_icon_url

BEFORE
"https://files.openai.com/content?id=file_000000005b2c81fda1cdcddd4fd04f54"
AFTER
"https://files.openai.com/content?id=file_0000000077f881f5b3683619a8c30edd"

changed /release/interface/default_prompt

BEFORE
"Help me prioritize my todos from our Sales inbox"
AFTER
"Have Sona call a customer to confirm an appointment"

changed /release/interface/default_prompts

BEFORE
[
  "Help me prioritize my todos from our Sales inbox",
  "Send a text to Nathan Cleary"
]
AFTER
[
  "Have Sona call a customer to confirm an appointment",
  "Update what Sona knows about my business",
  "Score my recent sales leads and create follow-up tasks"
]

changed /release/interface/logo_url

BEFORE
"https://files.openai.com/content?id=file_000000008e3081fdac35e581bc3a5788"
AFTER
"https://files.openai.com/content?id=file_00000000095882069edd2815253bd3f4"

changed /release/interface/logo_url_dark

BEFORE
"https://files.openai.com/content?id=file_000000008e3081fdac35e581bc3a5788"
AFTER
null

changed /release/interface/long_description

BEFORE
"Quo is a next-generation business phone system that helps teams engage customers, collaborate internally, and scale communication with AI — without losing the personal touch. Connecting Quo gives ChatGPT access to your customer conversations across calls, text messages, and contacts. You can ask questions about those interactions to uncover patterns in what customers are saying and where opportunities may be lost. ChatGPT can search, analyze, and summarize conversations to surface insights like Why are we losing deals? What do customers love about our service? What complaints show up most often?"
AFTER
"Give your agent a phone with Quo. Connect your business phone numbers to ChatGPT to read calls and texts, send messages, and have Sona call or text customers on your behalf. Manage business knowledge, contacts, notes, follow-up tasks, inbox settings, and carrier registration. Included skills help prioritize conversations, score sales leads, and review customer service calls."

changed /release/skills

BEFORE
[
  {
    "description": "Create a bounded, passive, prioritized insight log from recent Quo messages, transcribed calls, missed calls, and voicemail transcripts through the Quo MCP. Use for call-log templates, recent customer-conversation reviews, daily or weekly communication digests, and finding important requests, risks, opportunities, commitments, or follow-ups in Quo with ChatGPT or Claude. Do not use it to claim complete call analytics, call volumes, or coverage of answered calls without transcripts.",
    "interface": {
      "brand_color": null,
      "default_prompt": "Use $quo-conversation-insight-log to review my recent Quo calls and messages and create a prioritized passive insight log.",
      "display_name": "Quo Conversation Insight Log",
      "icon_large_url": null,
      "icon_small_url": null,
      "iconography": "chart",
      "short_description": "Prioritize recent customer calls and messages"
    },
    "name": "quo-conversation-insight-log",
    "plugin_release_skill_id": "pluginrsk_6aac737695808191a868a1b8dc043c81"
  }
]
AFTER
[
  {
    "description": "How to use the Quo MCP tools well. Covers picking the right tool, chaining IDs between tools, texting and calling customers safely, and working with Sona, Quo's AI agent. Use whenever the user asks about their Quo (formerly OpenPhone) workspace, for example their messages, calls, voicemails, contacts or tasks, or asks to text or call someone, have Sona handle a conversation, or check, correct or add to what Quo's AI agents know about their business, including feedback like \"the agent quoted the wrong price\".",
    "interface": {
      "brand_color": null,
      "default_prompt": null,
      "display_name": "quo",
      "icon_large_url": null,
      "icon_small_url": null,
      "iconography": "chat",
      "short_description": "How to use the Quo MCP tools well. Covers picking the right tool, chaining IDs between tools, texting and calling customers safely, and working with Sona, Quo's AI agent. Use whenever the user asks about their Quo (formerly OpenPhone) workspace, for example their messages, calls, voicemails, contacts or tasks, or asks to text or call someone, have Sona handle a conversation, or check, correct or add to what Quo's AI agents know about their business, including feedback like \"the agent quoted the wrong price\"."
    },
    "name": "quo",
    "plugin_release_skill_id": "pluginrsk_6adb75c0c0b48191b62d5c100ea70f34"
  },
  {
    "description": "Create a bounded, passive, prioritized insight log from recent Quo messages, transcribed calls, missed calls, and voicemail transcripts through the Quo MCP. Use for call-log templates, recent customer-conversation reviews, daily or weekly communication digests, and finding important requests, risks, opportunities, commitments, or follow-ups in Quo with ChatGPT or Claude. Do not use it to claim complete call analytics, call volumes, or coverage of answered calls without transcripts.",
    "interface": {
      "brand_color": null,
      "default_prompt": "Use $quo-conversation-insight-log to review my recent Quo calls and messages and create a prioritized passive insight log.",
      "display_name": "Quo Conversation Insight Log",
      "icon_large_url": null,
      "icon_small_url": null,
      "iconography": "radar",
      "short_description": "Prioritize recent customer calls and messages"
    },
    "name": "quo-conversation-insight-log",
    "plugin_release_skill_id": "pluginrsk_6adb75c053c0819192b6654ec23e3443"
  },
  {
    "description": "Score and prioritize new sales leads from a small business's Quo calls, voicemails and texts, then write results back into Quo — a 0–100 score, tier and stage on saved contacts, a note explaining it, and a follow-up task with assignee, due time and draft text. Runs twice daily (morning covers after hours, evening covers the business day) for home services, cleaning, law firms, agencies and franchise locations. Use whenever someone asks to score, rank or prioritize leads, \"who should we call back first\", \"which leads are hot\", \"run lead scoring\", \"set up lead scoring\", \"adjust my lead scoring weights\", or wants follow-up tasks from recent sales calls. Do NOT use for a general what-came-in digest (quo-daily-report), texting every missed caller (quo-missed-call-followup), call quality coaching (sales-call-coaching, daily-call-review), win-loss analysis, real-time urgent alerts, or call volume and answer-rate metrics.",
    "interface": {
      "brand_color": null,
      "default_prompt": null,
      "display_name": "quo-sales-lead-scoring",
      "icon_large_url": null,
      "icon_small_url": null,
      "iconography": "chart",
      "short_description": "Score and prioritize new sales leads from a small business's Quo calls, voicemails and texts, then write results back into Quo — a 0–100 score, tier and stage on saved contacts, a note explaining it, and a follow-up task with assignee, due time and draft text. Runs twice daily (morning covers after hours, evening covers the business day) for home services, cleaning, law firms, agencies and franchise locations. Use whenever someone asks to score, rank or prioritize leads, \"who should we call back first\", \"which leads are hot\", \"run lead scoring\", \"set up lead scoring\", \"adjust my lead scoring weights\", or wants follow-up tasks from recent sales calls. Do NOT use for a general what-came-in digest (quo-daily-report), texting every missed caller (quo-missed-call-followup), call quality coaching (sales-call-coaching, daily-call-review), win-loss analysis, real-time urgent alerts, or call volume and answer-rate metrics."
    },
    "name": "quo-sales-lead-scoring",
    "plugin_release_skill_id": "pluginrsk_6adb75c121c08191bb685f49e273b4ce"
  },
  {
    "description": "Build a weekly customer service scorecard for each rep on a small business phone team (home services, cleaning, law firms, franchises, agencies), scored from Quo call transcripts on a weighted rubric (compliance gate, solution, empathy, tone, clarity, efficiency, closing, greeting). Outputs a Google Sheet with a team summary, per-rep scorecards with quoted evidence, a call log with manager overrides, and trends. Use whenever a manager or owner wants to score, grade, QA, or review their team's service calls, for example 'run the weekly scorecard', 'score my reps' calls', 'customer service QA for last week', 'how is my front desk doing on the phones', 'which CSR needs coaching', or wants Quo's scorecard template filled in from real calls. Not for one-person sales coaching (sales-call-coaching), daily team call scoring (daily-call-review), or call volume and answer-rate reporting.",
    "interface": {
      "brand_color": null,
      "default_prompt": null,
      "display_name": "quo-service-scorecard",
      "icon_large_url": null,
      "icon_small_url": null,
      "iconography": "chart",
      "short_description": "Build a weekly customer service scorecard for each rep on a small business phone team (home services, cleaning, law firms, franchises, agencies), scored from Quo call transcripts on a weighted rubric (compliance gate, solution, empathy, tone, clarity, efficiency, closing, greeting). Outputs a Google Sheet with a team summary, per-rep scorecards with quoted evidence, a call log with manager overrides, and trends. Use whenever a manager or owner wants to score, grade, QA, or review their team's service calls, for example 'run the weekly scorecard', 'score my reps' calls', 'customer service QA for last week', 'how is my front desk doing on the phones', 'which CSR needs coaching', or wants Quo's scorecard template filled in from real calls. Not for one-person sales coaching (sales-call-coaching), daily team call scoring (daily-call-review), or call volume and answer-rate reporting."
    },
    "name": "quo-service-scorecard",
    "plugin_release_skill_id": "pluginrsk_6adb75c1612481919b655c7c299990fa"
  }
]

changed /release/version

BEFORE
"8.0.0"
AFTER
"8.1.0"
Full snapshot data
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    "description": "Give your agent a phone with Quo. Connect your business phone numbers to ChatGPT to read calls and texts, send messages, and have Sona call or text customers on your behalf. Manage business knowledge, contacts, notes, follow-up tasks, inbox settings, and carrier registration. Included skills help prioritize conversations, score sales leads, and review customer service calls.",
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        "interface": {
          "brand_color": null,
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          "icon_small_url": null,
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        "description": "Score and prioritize new sales leads from a small business's Quo calls, voicemails and texts, then write results back into Quo — a 0–100 score, tier and stage on saved contacts, a note explaining it, and a follow-up task with assignee, due time and draft text. Runs twice daily (morning covers after hours, evening covers the business day) for home services, cleaning, law firms, agencies and franchise locations. Use whenever someone asks to score, rank or prioritize leads, \"who should we call back first\", \"which leads are hot\", \"run lead scoring\", \"set up lead scoring\", \"adjust my lead scoring weights\", or wants follow-up tasks from recent sales calls. Do NOT use for a general what-came-in digest (quo-daily-report), texting every missed caller (quo-missed-call-followup), call quality coaching (sales-call-coaching, daily-call-review), win-loss analysis, real-time urgent alerts, or call volume and answer-rate metrics.",
        "interface": {
          "brand_color": null,
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          "display_name": "quo-sales-lead-scoring",
          "icon_large_url": null,
          "icon_small_url": null,
          "iconography": "chart",
          "short_description": "Score and prioritize new sales leads from a small business's Quo calls, voicemails and texts, then write results back into Quo — a 0–100 score, tier and stage on saved contacts, a note explaining it, and a follow-up task with assignee, due time and draft text. Runs twice daily (morning covers after hours, evening covers the business day) for home services, cleaning, law firms, agencies and franchise locations. Use whenever someone asks to score, rank or prioritize leads, \"who should we call back first\", \"which leads are hot\", \"run lead scoring\", \"set up lead scoring\", \"adjust my lead scoring weights\", or wants follow-up tasks from recent sales calls. Do NOT use for a general what-came-in digest (quo-daily-report), texting every missed caller (quo-missed-call-followup), call quality coaching (sales-call-coaching, daily-call-review), win-loss analysis, real-time urgent alerts, or call volume and answer-rate metrics."
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        "interface": {
          "brand_color": null,
          "default_prompt": null,
          "display_name": "quo-service-scorecard",
          "icon_large_url": null,
          "icon_small_url": null,
          "iconography": "chart",
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SHA-256 of public snapshot: 931dd3586827b7250f75d6715285c09b1e1bc3c2589898dad4aabb19b69ca658