Update to eesel

{
  "canonical_app_id": "asdk_app_6a9b2ca24f4481918d44163552d6b2f1",
  "connector_id": "asdk_app_6a9b2ca24f4481918d44163552d6b2f1",
  "created_at": "2026-09-04T20:40:02.448561Z",
  "discoverability": "LISTED",
  "id": "plugin_asdk_app_6a9b2ca24f4481918d44163552d6b2f1",
  "is_template": false,
  "is_template_instance": false,
  "name": "app-6a9b2ca24f4481918d44163552d6b2f1",
  "release": {
    "app_ids": [
      "asdk_app_6a9b2ca24f4481918d44163552d6b2f1"
    ],
    "app_manifest": {
      "apps": {
        "eesel": {
          "id": "asdk_app_6a9b2ca24f4481918d44163552d6b2f1",
          "required": true
        }
      }
    },
    "app_templates": [],
    "description": "eesel, your company's AI teammate, in ChatGPT: ask it questions, hand it support work, correct it, and approve actions waiting for you.",
    "display_name": "eesel",
    "id": "pluginrel_51497ae7a86c819196a6ce824b597276",
    "interface": {
      "brand_color": null,
      "capabilities": [
        "Answer customer support questions from your help center, docs and past tickets",
        "Draft replies to customer tickets in your company's tone",
        "Triage, tag and route support tickets in your helpdesk",
        "Set up automations that handle new support tickets",
        "Find the topics driving support ticket volume",
        "Write help center articles and macros from real tickets",
        "Correct your AI teammate and give it new rules",
        "Review what your AI teammate handled and approve pending actions",
        "Connect your helpdesk, help center and docs"
      ],
      "category": "Business & Operations",
      "composer_icon_dark_url": "https://files.openai.com/content?id=file_000000007210820b82a2e8da10b63c8b",
      "composer_icon_url": "https://files.openai.com/content?id=file_00000000810c81f79a7a628dd430a819",
      "default_prompt": "What did you handle this week, and is anything waiting on me?",
      "default_prompts": [
        "What did you handle this week, and is anything waiting on me?",
        "How do we handle a refund when an order arrives damaged?",
        "From now on, never promise customers a delivery date."
      ],
      "developer_name": "eesel AI",
      "logo_url": "https://files.openai.com/content?id=file_000000001d74820baca3402fd7bcbc78",
      "logo_url_dark": "https://files.openai.com/content?id=file_00000000032481faa388e1e3af2f8799",
      "long_description": "eesel is the AI teammate you hire into your company. It learns from your helpdesk, help center, docs and past tickets, and most teams start it on customer support: answering customers, drafting replies, and tagging and routing tickets.\n\nFrom ChatGPT, you can work with eesel like any teammate:\n- Ask how your company handles anything, from refunds to internal processes\n- Hand it a job, like drafting a reply to a customer or working through open tickets\n- Correct it when it gets something wrong, so it does better next time\n- See what it handled this week and what is waiting on you, and approve the actions it has queued\n\nIt is the same teammate your team already talks to in Slack and the eesel dashboard.\n\neesel works inside your own eesel workspace. Your eesel role decides what you can change, and its actions follow your workspace's approval settings. Requires an eesel account.",
      "plugin_category_id": "business & operations",
      "privacy_policy_url": "https://www.eesel.ai/privacy",
      "screenshot_urls": [],
      "short_description": "Customer support AI teammate",
      "terms_of_service_url": "https://www.eesel.ai/terms",
      "website_url": "https://www.eesel.ai"
    },
    "keywords": [
      "customer support",
      "customer service",
      "helpdesk",
      "help desk",
      "support agent",
      "support tickets",
      "AI agent",
      "AI teammate",
      "help center",
      "Zendesk",
      "Freshdesk",
      "Gorgias",
      "Intercom",
      "Zoho Desk"
    ],
    "mcp_servers": [
      {
        "key": "eesel",
        "metadata": {
          "url": "https://oracle.eesel.app/mcp"
        }
      }
    ],
    "onboarding_skill_name": null,
    "requires_local_executor": false,
    "skills": [
      {
        "description": "Find what the company's own help center, docs, policies and past support tickets say about a question. Use for questions like \"what's our refund window\", \"how do we handle damaged orders\", \"what did we tell customers about the outage\", or anything the user wants answered the way their company actually does it. Do not use for general knowledge that isn't specific to the user's company.",
        "interface": {
          "brand_color": null,
          "default_prompt": null,
          "display_name": "answer-from-company-knowledge",
          "icon_large_url": null,
          "icon_small_url": null,
          "iconography": "search",
          "short_description": "Find what the company's own help center, docs, policies and past support tickets say about a question. Use for questions like \"what's our refund window\", \"how do we handle damaged orders\", \"what did we tell customers about the outage\", or anything the user wants answered the way their company actually does it. Do not use for general knowledge that isn't specific to the user's company."
        },
        "name": "answer-from-company-knowledge",
        "plugin_release_skill_id": "pluginrsk_6acdd24b7034819186c44c00b12416d4"
      },
      {
        "description": "Have new customer support tickets answered, drafted, tagged, routed or handed off to a person automatically as they arrive, or run a recurring support task on a schedule. Use when the user wants to stop handling repetitive questions like order-status emails by hand, or wants AI to reply to new tickets. Do not use for tickets already in the queue (clear-the-support-backlog), a recurring review of the AI's work (weekly-support-review), or work unrelated to support.",
        "interface": {
          "brand_color": null,
          "default_prompt": null,
          "display_name": "automate-support-tickets",
          "icon_large_url": null,
          "icon_small_url": null,
          "iconography": "bolt",
          "short_description": "Have new customer support tickets answered, drafted, tagged, routed or handed off to a person automatically as they arrive, or run a recurring support task on a schedule. Use when the user wants to stop handling repetitive questions like order-status emails by hand, or wants AI to reply to new tickets. Do not use for tickets already in the queue (clear-the-support-backlog), a recurring review of the AI's work (weekly-support-review), or work unrelated to support."
        },
        "name": "automate-support-tickets",
        "plugin_release_skill_id": "pluginrsk_6acdd24cd32c81919418ec39bbb8acda"
      },
      {
        "description": "Work through support tickets already sitting in the queue: sort them, tag or route them, and draft replies, using the company's helpdesk and past answers. Use when the user is behind on tickets, wants the queue triaged, or asks for help getting through open or overdue tickets.",
        "interface": {
          "brand_color": null,
          "default_prompt": null,
          "display_name": "clear-the-support-backlog",
          "icon_large_url": null,
          "icon_small_url": null,
          "iconography": "chat",
          "short_description": "Work through support tickets already sitting in the queue: sort them, tag or route them, and draft replies, using the company's helpdesk and past answers. Use when the user is behind on tickets, wants the queue triaged, or asks for help getting through open or overdue tickets."
        },
        "name": "clear-the-support-backlog",
        "plugin_release_skill_id": "pluginrsk_6acdd24e16c48191a149cbbf94718faa"
      },
      {
        "description": "Work with eesel, the AI teammate the user's company has hired, when the user addresses eesel by name or refers to their eesel workspace. Do not use for general questions that are not about the user's own company or eesel workspace.",
        "interface": {
          "brand_color": null,
          "default_prompt": null,
          "display_name": "eesel",
          "icon_large_url": null,
          "icon_small_url": null,
          "iconography": "chat",
          "short_description": "Work with eesel, the AI teammate the user's company has hired, when the user addresses eesel by name or refers to their eesel workspace. Do not use for general questions that are not about the user's own company or eesel workspace."
        },
        "name": "eesel",
        "plugin_release_skill_id": "pluginrsk_6acdd24b7c6c8191b1bb760febf5423a"
      },
      {
        "description": "Find the most common questions, complaints, trends and customer sentiment in the company's recent support tickets. Use when the user wants to know what customers are contacting support about, why ticket volume went up, why customers are unhappy, which issues keep recurring, or what to fix or document next.",
        "interface": {
          "brand_color": null,
          "default_prompt": null,
          "display_name": "find-what-customers-ask-about",
          "icon_large_url": null,
          "icon_small_url": null,
          "iconography": "chart",
          "short_description": "Find the most common questions, complaints, trends and customer sentiment in the company's recent support tickets. Use when the user wants to know what customers are contacting support about, why ticket volume went up, why customers are unhappy, which issues keep recurring, or what to fix or document next."
        },
        "name": "find-what-customers-ask-about",
        "plugin_release_skill_id": "pluginrsk_6acdd24df1d481918893fef384f79427"
      },
      {
        "description": "Correct the company's eesel AI agent after a wrong or off-tone answer, or give it a new rule so it behaves differently from now on, such as when to hand a customer to a person. Use for \"that answer was wrong\", \"from now on always...\", \"never tell customers...\", \"send refund requests to a human\", or to see or change its standing instructions. Do not use for AI agents from other vendors.",
        "interface": {
          "brand_color": null,
          "default_prompt": null,
          "display_name": "fix-a-wrong-ai-answer",
          "icon_large_url": null,
          "icon_small_url": null,
          "iconography": "code",
          "short_description": "Correct the company's eesel AI agent after a wrong or off-tone answer, or give it a new rule so it behaves differently from now on, such as when to hand a customer to a person. Use for \"that answer was wrong\", \"from now on always...\", \"never tell customers...\", \"send refund requests to a human\", or to see or change its standing instructions. Do not use for AI agents from other vendors."
        },
        "name": "fix-a-wrong-ai-answer",
        "plugin_release_skill_id": "pluginrsk_6acdd24c97148191a696f634e96a86ce"
      },
      {
        "description": "Draft a reply to a customer's support ticket, email or chat that follows the company's own policies, tone and past answers. Use when the user wants help answering a specific customer or ticket, including an upset customer's message, in any language. Do not use for general advice on customer service, or a generic template with no company specifics.",
        "interface": {
          "brand_color": null,
          "default_prompt": null,
          "display_name": "reply-to-a-customer",
          "icon_large_url": null,
          "icon_small_url": null,
          "iconography": "chat",
          "short_description": "Draft a reply to a customer's support ticket, email or chat that follows the company's own policies, tone and past answers. Use when the user wants help answering a specific customer or ticket, including an upset customer's message, in any language. Do not use for general advice on customer service, or a generic template with no company specifics."
        },
        "name": "reply-to-a-customer",
        "plugin_release_skill_id": "pluginrsk_6acdd24cbf188191bc93556285b5ba9b"
      },
      {
        "description": "Set up eesel, an AI teammate, to answer customer support: connect the company's helpdesk (such as Zendesk, Freshdesk, Gorgias or Intercom), help center, website or team chat, or add an AI chat to the website. Use when the user wants to connect their helpdesk or docs to AI, add an AI chat to their site, or when eesel cannot answer because a source is missing. Do not use for comparing helpdesks or deciding whether to adopt AI.",
        "interface": {
          "brand_color": null,
          "default_prompt": null,
          "display_name": "set-up-ai-support",
          "icon_large_url": null,
          "icon_small_url": null,
          "iconography": "chat",
          "short_description": "Set up eesel, an AI teammate, to answer customer support: connect the company's helpdesk (such as Zendesk, Freshdesk, Gorgias or Intercom), help center, website or team chat, or add an AI chat to the website. Use when the user wants to connect their helpdesk or docs to AI, add an AI chat to their site, or when eesel cannot answer because a source is missing. Do not use for comparing helpdesks or deciding whether to adopt AI."
        },
        "name": "set-up-ai-support",
        "plugin_release_skill_id": "pluginrsk_6acdd24b60f481918a6182021b6a5219"
      },
      {
        "description": "Review what the company's eesel AI agent handled over a period and what needs a person's attention, including actions waiting for approval. Use for \"what did the AI do this week\", \"anything need me\", a support stand-up, or deciding pending approvals. Can also set this up as a weekly report.",
        "interface": {
          "brand_color": null,
          "default_prompt": null,
          "display_name": "weekly-support-review",
          "icon_large_url": null,
          "icon_small_url": null,
          "iconography": "chart",
          "short_description": "Review what the company's eesel AI agent handled over a period and what needs a person's attention, including actions waiting for approval. Use for \"what did the AI do this week\", \"anything need me\", a support stand-up, or deciding pending approvals. Can also set this up as a weekly report."
        },
        "name": "weekly-support-review",
        "plugin_release_skill_id": "pluginrsk_6acdd24d014881919785b72ab38d5cdd"
      },
      {
        "description": "Write or update help center articles, FAQs, macros and canned replies from the questions customers actually ask, using the company's past tickets and existing docs. Use when the user wants to reduce repeat questions, fill gaps in their help center, or turn a common support answer into an article or macro. Do not use when the company has no support history or docs to draw on.",
        "interface": {
          "brand_color": null,
          "default_prompt": null,
          "display_name": "write-help-center-articles",
          "icon_large_url": null,
          "icon_small_url": null,
          "iconography": "pen",
          "short_description": "Write or update help center articles, FAQs, macros and canned replies from the questions customers actually ask, using the company's past tickets and existing docs. Use when the user wants to reduce repeat questions, fill gaps in their help center, or turn a common support answer into an article or macro. Do not use when the company has no support history or docs to draw on."
        },
        "name": "write-help-center-articles",
        "plugin_release_skill_id": "pluginrsk_6acdd24b508881918d0d669e591f8bf2"
      }
    ],
    "version": "1.0.3"
  },
  "scope": "GLOBAL",
  "share_url": "https://chatgpt.com/plugins/plugin_asdk_app_6a9b2ca24f4481918d44163552d6b2f1?open_in_app",
  "status": "ENABLED"
}