Update to eesel

Changed files

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.app.json →

.codex-plugin/plugin.json →

.mcp.json →

assets/icon-dark.png →

assets/icon.png →

assets/logo-dark.png →

assets/logo.png →

skills/answer-from-company-knowledge/SKILL.md →

skills/automate-support-tickets/SKILL.md →

skills/clear-the-support-backlog/SKILL.md →

skills/eesel/SKILL.md →

skills/find-what-customers-ask-about/SKILL.md →

skills/fix-a-wrong-ai-answer/SKILL.md →

skills/reply-to-a-customer/SKILL.md →

skills/set-up-ai-support/SKILL.md →

skills/weekly-support-review/SKILL.md →

skills/write-help-center-articles/SKILL.md →

.codex-plugin/plugin.json

− removed · + added

--- before
+++ after
@@ -1,26 +1,58 @@
 {
-  "apps": "./.app.json",
   "author": {
     "name": "eesel AI"
   },
-  "description": "Talk to your eesel AI support agent from ChatGPT. eesel connects to a company's helpdesk, docs and past tickets and answers customer questions from them. With this app, ChatGPT can ask your agent questions and get answers from your connected sources, check what is connected and synced, review what the agent has done, list and change its automations, read and edit its instructions, approve or deny actions waiting on a person, and list or upload the files you share with it. Your eesel role decides what ChatGPT can change, and writes follow the approval settings in your eesel workspace. Requires an eesel workspace; sign in with your eesel account.",
+  "description": "eesel, your company's AI teammate, in ChatGPT: ask it questions, hand it support work, correct it, and approve actions waiting for you.",
+  "keywords": [
+    "customer support",
+    "customer service",
+    "helpdesk",
+    "help desk",
+    "support agent",
+    "support tickets",
+    "AI agent",
+    "AI teammate",
+    "help center",
+    "Zendesk",
+    "Freshdesk",
+    "Gorgias",
+    "Intercom",
+    "Zoho Desk"
+  ],
+  "skills": "./skills/",
+  "mcpServers": "./.mcp.json",
   "interface": {
-    "capabilities": [],
-    "category": "Productivity",
+    "capabilities": [
+      "Answer customer support questions from your help center, docs and past tickets",
+      "Draft replies to customer tickets in your company's tone",
+      "Triage, tag and route support tickets in your helpdesk",
+      "Set up automations that handle new support tickets",
+      "Find the topics driving support ticket volume",
+      "Write help center articles and macros from real tickets",
+      "Correct your AI teammate and give it new rules",
+      "Review what your AI teammate handled and approve pending actions",
+      "Connect your helpdesk, help center and docs"
+    ],
+    "category": "Business & Operations",
     "defaultPrompt": [
-      "Ask my eesel agent what our refund policy says",
-      "What has my eesel support agent been doing this week?",
-      "Add a rule to my eesel agent's instructions"
+      "What did you handle this week, and is anything waiting on me?",
+      "How do we handle a refund when an order arrives damaged?",
+      "From now on, never promise customers a delivery date."
     ],
     "developerName": "eesel AI",
     "displayName": "eesel",
-    "longDescription": "Talk to your eesel AI support agent from ChatGPT. eesel connects to a company's helpdesk, docs and past tickets and answers customer questions from them. With this app, ChatGPT can ask your agent questions and get answers from your connected sources, check what is connected and synced, review what the agent has done, list and change its automations, read and edit its instructions, approve or deny actions waiting on a person, and list or upload the files you share with it. Your eesel role decides what ChatGPT can change, and writes follow the approval settings in your eesel workspace. Requires an eesel workspace; sign in with your eesel account.",
+    "longDescription": "eesel is the AI teammate you hire into your company. It learns from your helpdesk, help center, docs and past tickets, and most teams start it on customer support: answering customers, drafting replies, and tagging and routing tickets.\n\nFrom ChatGPT, you can work with eesel like any teammate:\n- Ask how your company handles anything, from refunds to internal processes\n- Hand it a job, like drafting a reply to a customer or working through open tickets\n- Correct it when it gets something wrong, so it does better next time\n- See what it handled this week and what is waiting on you, and approve the actions it has queued\n\nIt is the same teammate your team already talks to in Slack and the eesel dashboard.\n\neesel works inside your own eesel workspace. Your eesel role decides what you can change, and its actions follow your workspace's approval settings. Requires an eesel account.",
+    "shortDescription": "Customer support AI teammate",
+    "composerIcon": "./assets/icon.png",
+    "composerIconDark": "./assets/icon-dark.png",
+    "logo": "./assets/logo.png",
+    "logoDark": "./assets/logo-dark.png",
     "privacyPolicyURL": "https://www.eesel.ai/privacy",
-    "shortDescription": "Chat with your support agent",
     "supportURL": "https://www.eesel.ai/contact",
     "termsOfServiceURL": "https://www.eesel.ai/terms",
     "websiteURL": "https://www.eesel.ai"
   },
   "name": "app-6a9b2ca24f4481918d44163552d6b2f1",
-  "version": "1.0.2"
-}
\ No newline at end of file
+  "version": "1.0.3",
+  "apps": "./.app.json"
+}