Update to Usercall: User Interviews
Snapshot Oct 24, 2026 · 18:00 UTC · version 1.1.0
Declared capabilities changed
Full description — Now says: AI-moderated voice and text interviews with real users. Learn why users churn or drop off after signup, and get themes and quotes in their words. Invites...
Observed in instructions or declared skills. Runtime behavior has not been tested.
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All fields and original values.
Full description
Oct 24, 2026 · 12:40 UTC
Give AI agents the ability to ask real users why. Launch targeted AI-moderated interviews and retrieve evidence-backed findings.
Oct 24, 2026 · 18:00 UTC
AI-moderated voice and text interviews with real users. Learn why users churn or drop off after signup, and get themes and quotes in their words. Invites inside the product stay off until a person turns them on.
Long description
Oct 24, 2026 · 12:40 UTC
AI-moderated user interviews and qualitative research to understand why users behave the way they do. Use it to investigate churn, onboarding drop-off, failed actions, unusual product behavior, customer feedback, or important product ass...
Oct 24, 2026 · 18:00 UTC
interviews with real users, by voice or text, so you can hear why they behave the way they do. Use it for churn, drop-off after signup, a failed action, odd product behavior, customer feedback, or a product assumption you need to check. ...
Declared skills
Oct 24, 2026 · 12:40 UTC
[{"description":"Use when the user wants to understand why people abandon onboarding, churn, bounce, retry, fail checkout, get stuck, or hit another product-friction point. Creates a targeted AI-moderated interview study and returns evid...
Oct 24, 2026 · 18:00 UTC
[{"description":"Use when the user wants to understand why people abandon onboarding, churn, bounce, retry, fail checkout, get stuck, or hit another product-friction point. Creates a targeted AI-moderated interview study only after the u...
Capabilities
Oct 24, 2026 · 12:40 UTC
["Run AI-moderated user interviews","Prepare and test interview guides","Prepare targeted research triggers","Retrieve themes and verbatim quotes"]
Oct 24, 2026 · 18:00 UTC
["Run interviews with real users","Prepare and test the questions","Invite users after a product moment","Bring back themes and quotes"]
Compare saved observations
Download comparison JSONFull technical diff · 10 changed fields
changed /release/description
"Give AI agents the ability to ask real users why. Launch targeted AI-moderated interviews and retrieve evidence-backed findings."
"AI-moderated voice and text interviews with real users. Learn why users churn or drop off after signup, and get themes and quotes in their words. Invites inside the product stay off until a person turns them on."
changed /release/id
"pluginrel_cdc7be67a5048191a811b25ad0b3d6f8"
"pluginrel_bf81c12b6cdc819184c7aeb58c4ade11"
changed /release/interface/capabilities
[ "Run AI-moderated user interviews", "Prepare and test interview guides", "Prepare targeted research triggers", "Retrieve themes and verbatim quotes" ]
[ "Run interviews with real users", "Prepare and test the questions", "Invite users after a product moment", "Bring back themes and quotes" ]
changed /release/interface/composer_icon_url
"https://files.openai.com/content?id=file_00000000e7d88206b67bb049b600e076"
"https://files.openai.com/content?id=file_00000000fb98820998a8773ee60b91f3"
changed /release/interface/logo_url
"https://files.openai.com/content?id=file_000000008cdc8206b680ef5d0831fee5"
"https://files.openai.com/content?id=file_00000000ef208209919f77b972cfb6e4"
changed /release/interface/long_description
"Usercall runs AI-moderated user interviews and qualitative research to understand why users behave the way they do. Use it to investigate churn, onboarding drop-off, failed actions, unusual product behavior, customer feedback, or important product assumptions. Create an interview study from a research question, test the interview guide, optionally prepare targeted research triggers, and retrieve evidence-backed themes and verbatim quotes from completed interviews."
"Usercall runs interviews with real users, by voice or text, so you can hear why they behave the way they do. Use it for churn, drop-off after signup, a failed action, odd product behavior, customer feedback, or a product assumption you need to check.\n\nYou get themes and quotes in their own words. Interviews can run up to 1 hour and work in 50+ languages. We can recruit participants for you, or you can bring your own. You can watch interviews live as a silent observer.\n\nThe assistant can help you write the study and the questions. It will not create a study until you say so. A practice run of the questions is not a real interview. Invites inside your product stay off until you turn them on."
changed /release/keywords
[ "user-research", "interviews", "qualitative", "product", "analytics", "usercall" ]
[ "user-research", "interviews", "feedback", "qualitative", "mcp" ]
changed /release/onboarding_skill_name
"run-user-research"
"setup"
changed /release/skills
[
{
"description": "Use when the user wants to understand why people abandon onboarding, churn, bounce, retry, fail checkout, get stuck, or hit another product-friction point. Creates a targeted AI-moderated interview study and returns evidence-backed findings with verbatim quotes.",
"interface": {
"brand_color": null,
"default_prompt": null,
"display_name": "investigate-product-friction",
"icon_large_url": null,
"icon_small_url": null,
"iconography": "radar",
"short_description": "Use when the user wants to understand why people abandon onboarding, churn, bounce, retry, fail checkout, get stuck, or hit another product-friction point. Creates a targeted AI-moderated interview study and returns evidence-backed findings with verbatim quotes."
},
"name": "investigate-product-friction",
"plugin_release_skill_id": "pluginrsk_6abdffcccdec8191bb93e8a839daf80e"
},
{
"description": "Use when analytics shows a behavior change, spike, drop, cohort difference, unusual path, or unexpected event and the user wants to understand why. Creates a Usercall interview study and can prepare a targeted research trigger for affected users.",
"interface": {
"brand_color": null,
"default_prompt": null,
"display_name": "investigate-user-behavior",
"icon_large_url": null,
"icon_small_url": null,
"iconography": "radar",
"short_description": "Use when analytics shows a behavior change, spike, drop, cohort difference, unusual path, or unexpected event and the user wants to understand why. Creates a Usercall interview study and can prepare a targeted research trigger for affected users."
},
"name": "investigate-user-behavior",
"plugin_release_skill_id": "pluginrsk_6abdffccab5c8191b430aa89e77f4136"
},
{
"description": "Use when the user wants to interview customers or users, conduct qualitative research, understand needs or motivations, explore a research question, or gather real-user feedback. Creates an AI-moderated Usercall interview study, helps prepare the guide, and retrieves evidence-backed findings and verbatim quotes when interviews are complete.",
"interface": {
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"display_name": "run-user-research",
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"iconography": "chat",
"short_description": "Use when the user wants to interview customers or users, conduct qualitative research, understand needs or motivations, explore a research question, or gather real-user feedback. Creates an AI-moderated Usercall interview study, helps prepare the guide, and retrieves evidence-backed findings and verbatim quotes when interviews are complete."
},
"name": "run-user-research",
"plugin_release_skill_id": "pluginrsk_6abdffcd2e4c8191beee8cdef8f2d936"
},
{
"description": "Use when the user wants real-user evidence before an important product decision, UX change, launch, pricing or messaging change, or agent-proposed action. Creates a Usercall study and returns findings from real participant interviews.",
"interface": {
"brand_color": null,
"default_prompt": null,
"display_name": "validate-with-users",
"icon_large_url": null,
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"iconography": "chat",
"short_description": "Use when the user wants real-user evidence before an important product decision, UX change, launch, pricing or messaging change, or agent-proposed action. Creates a Usercall study and returns findings from real participant interviews."
},
"name": "validate-with-users",
"plugin_release_skill_id": "pluginrsk_6abdffcd89c081918811eb68e1141b1c"
}
][
{
"description": "Use when the user wants to understand why people abandon onboarding, churn, bounce, retry, fail checkout, get stuck, or hit another product-friction point. Creates a targeted AI-moderated interview study only after the user agrees, and returns findings with verbatim quotes.",
"interface": {
"brand_color": null,
"default_prompt": null,
"display_name": "investigate-product-friction",
"icon_large_url": null,
"icon_small_url": null,
"iconography": "radar",
"short_description": "Use when the user wants to understand why people abandon onboarding, churn, bounce, retry, fail checkout, get stuck, or hit another product-friction point. Creates a targeted AI-moderated interview study only after the user agrees, and returns findings with verbatim quotes."
},
"name": "investigate-product-friction",
"plugin_release_skill_id": "pluginrsk_6ad9c5bdd9408191876147db488c779f"
},
{
"description": "Use when analytics shows a behavior change, spike, drop, cohort difference, unusual path, or unexpected event and the user wants to understand why. Creates a Usercall interview study only after the user agrees, and can prepare a paused invite for the people who did it.",
"interface": {
"brand_color": null,
"default_prompt": null,
"display_name": "investigate-user-behavior",
"icon_large_url": null,
"icon_small_url": null,
"iconography": "radar",
"short_description": "Use when analytics shows a behavior change, spike, drop, cohort difference, unusual path, or unexpected event and the user wants to understand why. Creates a Usercall interview study only after the user agrees, and can prepare a paused invite for the people who did it."
},
"name": "investigate-user-behavior",
"plugin_release_skill_id": "pluginrsk_6ad9c5be00d48191b43a5229997880ea"
},
{
"description": "Use when the user wants to interview customers or users, conduct qualitative research, understand needs or motivations, explore a research question, or gather real-user feedback. Creates an AI-moderated Usercall interview study only after the user agrees, helps prepare the guide, and retrieves findings and verbatim quotes when real interviews are complete.",
"interface": {
"brand_color": null,
"default_prompt": null,
"display_name": "run-user-research",
"icon_large_url": null,
"icon_small_url": null,
"iconography": "chat",
"short_description": "Use when the user wants to interview customers or users, conduct qualitative research, understand needs or motivations, explore a research question, or gather real-user feedback. Creates an AI-moderated Usercall interview study only after the user agrees, helps prepare the guide, and retrieves findings and verbatim quotes when real interviews are complete."
},
"name": "run-user-research",
"plugin_release_skill_id": "pluginrsk_6ad9c5bcbdb48191b1ed63b752118ce0"
},
{
"description": "Runs right after the Usercall plugin is installed, including when install happens in the current chat. Greet briefly, then ask what decision the research should inform, who the product is for, and anything to keep in mind. Confirm before creating a study. Do not use this skill for a later research request.",
"interface": {
"brand_color": null,
"default_prompt": null,
"display_name": "setup",
"icon_large_url": null,
"icon_small_url": null,
"iconography": "default",
"short_description": "Runs right after the Usercall plugin is installed, including when install happens in the current chat. Greet briefly, then ask what decision the research should inform, who the product is for, and anything to keep in mind. Confirm before creating a study. Do not use this skill for a later research request."
},
"name": "setup",
"plugin_release_skill_id": "pluginrsk_6ad9c5c07cc48191b9a3e562484a6afe"
},
{
"description": "Use when the user wants real-user evidence before an important product decision, UX change, launch, pricing or messaging change, or proposed action. Creates a Usercall study only after the user agrees, and returns findings from real participant interviews.",
"interface": {
"brand_color": null,
"default_prompt": null,
"display_name": "validate-with-users",
"icon_large_url": null,
"icon_small_url": null,
"iconography": "default",
"short_description": "Use when the user wants real-user evidence before an important product decision, UX change, launch, pricing or messaging change, or proposed action. Creates a Usercall study only after the user agrees, and returns findings from real participant interviews."
},
"name": "validate-with-users",
"plugin_release_skill_id": "pluginrsk_6ad9c5c0762881919bb1055e5c19ae81"
}
]changed /release/version
"1.0.3"
"1.1.0"
Full snapshot data
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"Run interviews with real users",
"Prepare and test the questions",
"Invite users after a product moment",
"Bring back themes and quotes"
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"Help me conduct customer research on this feature.",
"Validate this pricing change with real user interviews."
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"description": "Use when the user wants to understand why people abandon onboarding, churn, bounce, retry, fail checkout, get stuck, or hit another product-friction point. Creates a targeted AI-moderated interview study only after the user agrees, and returns findings with verbatim quotes.",
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