← WordeskCONTENT HISTORY
WHAT CHANGED
added
Update to Wordesk
Snapshot Oct 27, 2026 · 00:50 UTC · version 1.0.0
Package or technical metadata updated
Package or technical metadata updated
Observed in package metadata. These changes alone do not establish a new customer-facing feature.
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Is v2 template
Before
Oct 24, 2026 · 13:37 UTC
Not present
After
Oct 27, 2026 · 00:50 UTC
false
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added /is_v2_template
BEFORE
Field was absent
AFTER
false
Full snapshot data
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"created_at": "2026-10-05T14:41:59.405725Z",
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"description": "Business reporting for Wordesk users: summarize customer conversations, team performance, attributed sales and marketing results using read-only analytics.",
"display_name": "Wordesk",
"id": "pluginrel_0ba7a546ba1081919b9587641662ce6f",
"interface": {
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"capabilities": [
"Business reporting",
"Analytics summaries",
"Performance comparisons"
],
"category": "Productivity",
"composer_icon_dark_url": "https://files.openai.com/content?id=file_00000000723c82109f9494fe6286b69e",
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"default_prompt": "How did our Wordesk performance look last week?",
"default_prompts": [
"How did our Wordesk performance look last week?",
"How much Wordesk-attributed revenue did we generate yesterday?",
"How did our latest campaign perform?"
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"long_description": "Wordesk is a business reporting assistant for existing Wordesk users. It helps managers and customer support, sales and marketing teams review business performance and prepare daily, weekly or monthly summaries from their company's Wordesk analytics.\n\nAsk about conversation volume and human escalation, AI and team response performance, Wordesk-attributed orders and revenue, or campaign and automation results. Compare reporting periods and combine sales, conversations and marketing into a business briefing.\n\nA connected Wordesk account is required. Access is limited to the signed-in user's company and existing permissions. The plugin is read-only: it does not send messages, launch campaigns, place orders or change settings. Sales figures cover revenue attributed to Wordesk, not the store's complete order ledger. Product-level sales, inventory, customer lists and individual customer information are outside its scope.",
"plugin_category_id": "productivity",
"privacy_policy_url": "https://wordesk.ai/en/privacy-policy",
"screenshot_urls": [],
"short_description": "Business reports from Wordesk",
"terms_of_service_url": "https://wordesk.ai/en/terms-of-use",
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"short_description": "Give a short business briefing for today, yesterday, this week or this month — revenue, conversations and AI escalation, and marketing results in one answer."
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{
"description": "Answer questions about customer conversations in a time range — how many conversations there were today, yesterday or this month, how many the AI handled, the human escalation rate, top categories and subjects, and which channels customers used.",
"interface": {
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"display_name": "conversation-insights",
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},
"name": "conversation-insights",
"plugin_release_skill_id": "pluginrsk_6ac3b6d47f148191bb839766efbfbf7a"
},
{
"description": "Report how campaigns and automations performed — the latest campaign, a campaign found by name or offer (for example a 50% discount), results in a time range, and comparisons between automations or between automations and campaigns.",
"interface": {
"brand_color": null,
"default_prompt": null,
"display_name": "marketing-performance",
"icon_large_url": null,
"icon_small_url": null,
"iconography": "chart",
"short_description": "Report how campaigns and automations performed — the latest campaign, a campaign found by name or offer (for example a 50% discount), results in a time range, and comparisons between automations or between automations and campaigns."
},
"name": "marketing-performance",
"plugin_release_skill_id": "pluginrsk_6ac3b6d3aa848191acbf1bbb28c1a819"
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{
"description": "Answer revenue questions — how much was made yesterday, how today is going, this month's sales, revenue per channel, average order value and how much came from campaigns and automations.",
"interface": {
"brand_color": null,
"default_prompt": null,
"display_name": "sales-conversions",
"icon_large_url": null,
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"iconography": "chart",
"short_description": "Answer revenue questions — how much was made yesterday, how today is going, this month's sales, revenue per channel, average order value and how much came from campaigns and automations."
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{
"description": "Report how the AI agent and each team member performed in a time range — conversations handled, messages, first response time, resolution time, AI vs human comparison, top categories per agent and the busiest hours.",
"interface": {
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"default_prompt": null,
"display_name": "team-performance",
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"iconography": "chart",
"short_description": "Report how the AI agent and each team member performed in a time range — conversations handled, messages, first response time, resolution time, AI vs human comparison, top categories per agent and the busiest hours."
},
"name": "team-performance",
"plugin_release_skill_id": "pluginrsk_6ac3b6d3af208191aa58ad790ef6f648"
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"description": "Route general Wordesk analytics requests to the report-specific Wordesk skills. Use business-overview for a combined briefing, conversation-insights for conversations, team-performance for agents, sales-conversions for revenue, and marketing-performance for campaigns or automations. Read-only analysis only.",
"interface": {
"brand_color": null,
"default_prompt": null,
"display_name": "wordesk-analytics",
"icon_large_url": null,
"icon_small_url": null,
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"short_description": "Route general Wordesk analytics requests to the report-specific Wordesk skills. Use business-overview for a combined briefing, conversation-insights for conversations, team-performance for agents, sales-conversions for revenue, and marketing-performance for campaigns or automations. Read-only analysis only."
},
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