← SupportFabricCONTENT HISTORY

Update to SupportFabric

Snapshot Oct 27, 2026 · 00:56 UTC · version 1.0.0

WHAT CHANGED

Package or technical metadata updated

Package or technical metadata updated

Observed in package metadata. These changes alone do not establish a new customer-facing feature.

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All fields and original values.

Is v2 template

Before

Oct 24, 2026 · 13:44 UTC

Not present

After

Oct 27, 2026 · 00:56 UTC

false

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Full technical diff · 1 changed fields

added /is_v2_template

BEFORE
Field was absent
AFTER
false
Full snapshot data
{
  "canonical_app_id": "asdk_app_6ac375de203c8191b672c29675642c16",
  "connector_id": "asdk_app_6ac375de203c8191b672c29675642c16",
  "created_at": "2026-10-05T11:57:59.466061Z",
  "discoverability": "LISTED",
  "id": "plugin_asdk_app_6ac375de203c8191b672c29675642c16",
  "is_template": false,
  "is_template_instance": false,
  "is_v2_template": false,
  "name": "supportfabric",
  "release": {
    "app_ids": [
      "asdk_app_6ac375de203c8191b672c29675642c16"
    ],
    "app_manifest": {
      "apps": {
        "supportfabric": {
          "id": "asdk_app_6ac375de203c8191b672c29675642c16",
          "required": true
        }
      }
    },
    "app_templates": [],
    "description": "Run SupportFabric customer support from ChatGPT: see what needs attention, review conversations, complaints and orders, check AI performance, and keep the knowledge base up to date.",
    "display_name": "SupportFabric",
    "id": "pluginrel_7b09d74959cc8191a50fc129c5c4d7d5",
    "interface": {
      "brand_color": "#0F403D",
      "capabilities": [
        "Read",
        "Write"
      ],
      "category": "Business & Operations",
      "composer_icon_dark_url": null,
      "composer_icon_url": "https://files.openai.com/content?id=file_0000000035d082118f5336f5d8f2af05",
      "default_prompt": "What needs my attention in support today?",
      "default_prompts": [
        "What needs my attention in support today?",
        "Show me my urgent open complaints.",
        "How did our AI support perform this week?"
      ],
      "developer_name": "SupportFabric",
      "logo_url": "https://files.openai.com/content?id=file_00000000d468821186aad339cd86a04f",
      "logo_url_dark": null,
      "long_description": "SupportFabric is an AI customer-support platform for Shopify and WooCommerce stores, covering WhatsApp, Instagram, Messenger, email and web chat. Connect it to ask what needs attention, review conversations and complaints, look up orders, check AI resolution and response times, and keep your knowledge base up to date. Changes such as assigning chats, updating complaint statuses or editing the knowledge base are confirmed with you before they run, and every action is limited to the SupportFabric account you authorise.",
      "plugin_category_id": "business & operations",
      "privacy_policy_url": "https://app.supportfabric.com/privacy-policy",
      "screenshot_urls": [
        "https://files.openai.com/content?id=file_0000000021788211958f628e1c8b8540",
        "https://files.openai.com/content?id=file_000000003b9082088bd510e8b752c51b",
        "https://files.openai.com/content?id=file_0000000069648211b26375f23d13abdb",
        "https://files.openai.com/content?id=file_000000002b8c8211aedaddda5236223f",
        "https://files.openai.com/content?id=file_00000000b54882089f7f2b2031a26dff"
      ],
      "short_description": "Run your customer support",
      "terms_of_service_url": "https://supportfabric.com/terms",
      "website_url": "https://supportfabric.com"
    },
    "keywords": [
      "customer support",
      "helpdesk",
      "shopify",
      "whatsapp",
      "instagram",
      "complaints",
      "ecommerce"
    ],
    "mcp_servers": [
      {
        "key": "supportfabric",
        "metadata": {
          "headers": {},
          "type": "streamable-http",
          "url": "https://api.supportfabric.com/mcp"
        }
      }
    ],
    "onboarding_skill_name": null,
    "requires_local_executor": false,
    "skills": [
      {
        "description": "Check whether the SupportFabric AI's knowledge base can answer a customer question, and if not, draft and (with approval) add or update a knowledge-base note so the AI answers it next time. Use when the user says the AI gave a wrong or missing answer, customers keep asking something, or they want to teach the AI a policy, FAQ or product fact.",
        "interface": {
          "brand_color": "#0F403D",
          "default_prompt": "Use $knowledge-base-gap to check if our AI knows our delivery times and fix it if not.",
          "display_name": "Fill a knowledge-base gap",
          "icon_large_url": null,
          "icon_small_url": null,
          "iconography": "search",
          "short_description": "Teach the AI a missing answer"
        },
        "name": "knowledge-base-gap",
        "plugin_release_skill_id": "pluginrsk_6ac375e03c38819195874537d4c5e72b"
      },
      {
        "description": "Work a SupportFabric complaint end to end — read the complaint, the customer's conversation and their order, explain what happened, draft a reply, and (with the user's go-ahead) add an internal note and update the complaint's status. Use when the user asks to handle, resolve, investigate or follow up on a complaint.",
        "interface": {
          "brand_color": "#0F403D",
          "default_prompt": "Use $resolve-complaint to work through my most urgent open complaint.",
          "display_name": "Resolve a complaint",
          "icon_large_url": null,
          "icon_small_url": null,
          "iconography": "chat",
          "short_description": "Investigate, draft a reply, update status"
        },
        "name": "resolve-complaint",
        "plugin_release_skill_id": "pluginrsk_6ac375e0846881918e0d9edc7886988d"
      },
      {
        "description": "Build a prioritised to-do list of what needs attention in SupportFabric right now — unanswered customers, chats taken over by humans, and urgent or high-priority open complaints. Use when the user asks what needs attention, for a daily/morning support check, or \"what should I handle first\".",
        "interface": {
          "brand_color": "#0F403D",
          "default_prompt": "Use $support-triage to tell me what needs my attention in support today.",
          "display_name": "Support triage",
          "icon_large_url": null,
          "icon_small_url": null,
          "iconography": "hierarchy",
          "short_description": "What needs attention right now"
        },
        "name": "support-triage",
        "plugin_release_skill_id": "pluginrsk_6ac375e0537c81918e7114577c2d2971"
      }
    ],
    "version": "1.0.0"
  },
  "scope": "GLOBAL",
  "share_url": "https://chatgpt.com/plugins/plugin_asdk_app_6ac375de203c8191b672c29675642c16?open_in_app",
  "status": "ENABLED"
}

SHA-256 of public snapshot: aef7005924a0fec83cd7ba5c1fc1211cc9ca4decd18524809c9db95ac11b1711