Update to SmartReply AI Customer Service

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    "description": "SmartReply connects your AI customer service agents and customer support workflows to ChatGPT, so you can manage settings, test replies, and handle customer escalations in plain English.\n\nUse SmartReply to configure automation for customer messages, social media replies, and review replies across your connected channels.\n\nSupported platforms and workflows:\n\n- Facebook and Instagram: automate social media replies to comments and customer messages.\n- TikTok: automate comment replies and moderation.\n- TikTok Shop: automate customer service messages and eligible review replies, with workflows for refunds, replacements, and escalations.\n- WhatsApp: automate customer support conversations.\n- YouTube: automate replies to video comments.\n- Gmail: automate customer service email replies.\n- Google Business Profile: automate Google review replies.\n- Shopify and website chat: answer product questions and customer support inquiries using your store information and policies.\n- Amazon: support connected seller workflows.\n- Slack: route customer escalations to your team.\n\nCommon workflows in ChatGPT:\n\n- Update an AI agent’s instructions, FAQs, tone of voice, and routing rules.\n- Test how your agent would answer a customer message or social media comment before using the configuration.\n- Search customer conversations and investigate an unexpected AI response.\n- Reply to customers in escalated conversations.\n- Review and approve or decline pending actions, including refunds and replacements.\n- Pause automatic replies for a customer conversation.\n- Check saved connection status for supported integrations.\n\nAutomatic replies run through SmartReply’s connected channels. Review management and general customer replies outside escalations take place in SmartReply. Available features vary by platform, account permissions, and integration eligibility.\n\nAn existing SmartReply account and account linking are required for account tools. External platform sign-in and consent are completed through SmartReply. Some provider actions may remain pending after submission.",
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