Update to SmartReply AI Customer Service

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.codex-plugin/plugin.json →

SUBMISSION-NOTES.md →

plugin.json →

plugin.json

− removed · + added

--- before
+++ after
@@ -1,8 +1,8 @@
 {
   "$schema": "https://agent-plugins.org/schemas/1.0.0/plugin.schema.json",
   "name": "smartreply-customer-service",
-  "version": "1.0.5",
-  "description": "SmartReply helps e-commerce teams manage conversations, customer escalations, and agent settings in their SmartReply account.\n\nWith SmartReply in ChatGPT you can:\n- Search customer conversations\n- Reply to customers in escalated conversations\n- Approve or decline pending actions, including refunds and replacements\n- Test agent replies to messages and comments in a sandbox\n- Pause automatic replies for a conversation\n- Update agent settings, FAQ answers, and routing rules\n- Check saved connection status for supported channels\n\nSmartReply works with channels already connected to your SmartReply account. Channel sign-in and consent take place on SmartReply's own screens.\n\nLimitations: an existing SmartReply account is required. Access follows your SmartReply user permissions and connection scopes. General customer replies outside escalations use the SmartReply app. Some actions, like refunds, may take time to complete on the channel's side.",
+  "version": "1.0.7",
+  "description": "SmartReply connects your AI customer service agents and customer support workflows to ChatGPT, so you can manage settings, test replies, and handle customer escalations in plain English.\n\nUse SmartReply to configure automation for customer messages, social media replies, and review replies across your connected channels.\n\nSupported platforms and workflows:\n\n- Facebook and Instagram: automate social media replies to comments and customer messages.\n- TikTok: automate comment replies and moderation.\n- TikTok Shop: automate customer service messages and eligible review replies, with workflows for refunds, replacements, and escalations.\n- WhatsApp: automate customer support conversations.\n- YouTube: automate replies to video comments.\n- Gmail: automate customer service email replies.\n- Google Business Profile: automate Google review replies.\n- Shopify and website chat: answer product questions and customer support inquiries using your store information and policies.\n- Amazon: support connected seller workflows.\n- Slack: route customer escalations to your team.\n\nCommon workflows in ChatGPT:\n\n- Update an AI agent\u2019s instructions, FAQs, tone of voice, and routing rules.\n- Test how your agent would answer a customer message or social media comment before using the configuration.\n- Search customer conversations and investigate an unexpected AI response.\n- Reply to customers in escalated conversations.\n- Review and approve or decline pending actions, including refunds and replacements.\n- Pause automatic replies for a customer conversation.\n- Check saved connection status for supported integrations.\n\nAutomatic replies run through SmartReply\u2019s connected channels. Review management and general customer replies outside escalations take place in SmartReply. Available features vary by platform, account permissions, and integration eligibility.\n\nAn existing SmartReply account and account linking are required for account tools. External platform sign-in and consent are completed through SmartReply. Some provider actions may remain pending after submission.",
   "author": {
     "name": "SmartReply"
   },
@@ -24,10 +24,10 @@
           "Find conflicting return-policy instructions in my agent's configuration."
         ],
         "developerName": "SmartReply",
-        "displayName": "SmartReply",
-        "longDescription": "SmartReply helps e-commerce teams manage conversations, customer escalations, and agent settings in their SmartReply account.\n\nWith SmartReply in ChatGPT you can:\n- Search customer conversations\n- Reply to customers in escalated conversations\n- Approve or decline pending actions, including refunds and replacements\n- Test agent replies to messages and comments in a sandbox\n- Pause automatic replies for a conversation\n- Update agent settings, FAQ answers, and routing rules\n- Check saved connection status for supported channels\n\nSmartReply works with channels already connected to your SmartReply account. Channel sign-in and consent take place on SmartReply's own screens.\n\nLimitations: an existing SmartReply account is required. Access follows your SmartReply user permissions and connection scopes. General customer replies outside escalations use the SmartReply app. Some actions, like refunds, may take time to complete on the channel's side.",
+        "displayName": "SmartReply AI Customer Service",
+        "longDescription": "SmartReply connects your AI customer service agents and customer support workflows to ChatGPT, so you can manage settings, test replies, and handle customer escalations in plain English.\n\nUse SmartReply to configure automation for customer messages, social media replies, and review replies across your connected channels.\n\nSupported platforms and workflows:\n\n- Facebook and Instagram: automate social media replies to comments and customer messages.\n- TikTok: automate comment replies and moderation.\n- TikTok Shop: automate customer service messages and eligible review replies, with workflows for refunds, replacements, and escalations.\n- WhatsApp: automate customer support conversations.\n- YouTube: automate replies to video comments.\n- Gmail: automate customer service email replies.\n- Google Business Profile: automate Google review replies.\n- Shopify and website chat: answer product questions and customer support inquiries using your store information and policies.\n- Amazon: support connected seller workflows.\n- Slack: route customer escalations to your team.\n\nCommon workflows in ChatGPT:\n\n- Update an AI agent\u2019s instructions, FAQs, tone of voice, and routing rules.\n- Test how your agent would answer a customer message or social media comment before using the configuration.\n- Search customer conversations and investigate an unexpected AI response.\n- Reply to customers in escalated conversations.\n- Review and approve or decline pending actions, including refunds and replacements.\n- Pause automatic replies for a customer conversation.\n- Check saved connection status for supported integrations.\n\nAutomatic replies run through SmartReply\u2019s connected channels. Review management and general customer replies outside escalations take place in SmartReply. Available features vary by platform, account permissions, and integration eligibility.\n\nAn existing SmartReply account and account linking are required for account tools. External platform sign-in and consent are completed through SmartReply. Some provider actions may remain pending after submission.",
         "privacyPolicyURL": "https://smartreply.io/policy-pages/privacy-policy",
-        "shortDescription": "Manage customer escalations",
+        "shortDescription": "Automate customer replies",
         "supportURL": "https://help.smartreply.io/",
         "termsOfServiceURL": "https://smartreply.io/policy-pages/terms-of-service",
         "websiteURL": "https://smartreply.io",
@@ -86,7 +86,7 @@
         "demo_recording_url": "https://youtu.be/qyEE1D3FlAY"
       },
       "publication": {
-        "release_notes": "Add the supplied video walkthrough URL to SmartReply submission metadata. Preserve package identity, MCP configuration, branding, workflow skill and eight review cases."
+        "release_notes": "Update listing title to SmartReply AI Customer Service and subtitle to Automate customer replies. Retain the platform-specific description and existing tools and skills."
       },
       "apps": "./.app.json"
     }