Update to User Intuition

{
  "description": "Use when the user wants to win back lapsed or one-time buyers, or learn why customers stopped buying, went quiet, or did not reorder, from an order history the user shares from their store (such as Shopify), CRM, or loyalty-card data.",
  "included_files": [
    {
      "relative_path": "references/approval-continuity.md",
      "size_in_bytes": 2304
    },
    {
      "relative_path": "references/cohort-invite-policy.md",
      "size_in_bytes": 2706
    }
  ],
  "name": "interview-lapsed-customers",
  "skill_md_contents": "---\nname: interview-lapsed-customers\ndescription: Use when the user wants to win back lapsed or one-time buyers, or learn why customers stopped buying, went quiet, or did not reorder, from an order history the user shares from their store (such as Shopify), CRM, or loyalty-card data.\nallowed-tools: Read\n---\n\nWhen the user wants to hear from lapsed customers:\n\nApply the shared [cohort invite policy](references/cohort-invite-policy.md) and [approval and workflow continuity policy](references/approval-continuity.md).\n\n1. Ask what counts as lapsed for this business. Default: bought at least once, no order in the last 90 days, and a previous order within the last 12 months. Adjust to the product's normal repurchase cycle.\n2. Find those customers in an order history, customer list, or loyalty-card export the user shares, with last purchase date. If the user has no customer data, use `interview-brand-switchers` to recruit lapsed brand buyers from the consumer panel instead. Keep email, customer ID, first and last order dates, order count, and what they last bought.\n3. Exclude anyone with an open order, an open complaint the human wants handled separately, or an active subscription.\n4. Filter, show the cohort, and get approval of the exact batch and cap as the cohort policy requires.\n5. Use an existing BYOP study or create one with `create-study-from-brief`. A good brief covers their last purchase, what they buy instead now and when they switched, the moment the habit changed, and what would bring them back. Ask about what they did, not only why.\n6. Call `create_participants` with the approved batch, passing `external_id` and `metadata` such as `last_order_date`, `order_count`, and `last_product`.\n7. Report the invitations created and offer `analyze-completed-study` when interviews complete.\n"
}