Update to Chatway Customer Support

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    "description": "Connect ChatGPT to Chatway's omnichannel customer support workspace for website live chat, WhatsApp, Instagram, Facebook Messenger, and email. Support teams can manage conversations through ChatGPT while staying connected through Chatway on the web, iOS, and Android.",
    "display_name": "Chatway Customer Support",
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    "interface": {
      "brand_color": null,
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        "Manage customer conversations",
        "Triage unresolved support requests",
        "Search contacts and conversation history",
        "Summarize customer issues and context",
        "Search the knowledge base",
        "Draft and send customer replies",
        "Add private notes and tags",
        "Assign conversations to teammates",
        "Resolve and reopen conversations",
        "Request human handoff",
        "Handle WhatsApp customer support conversations",
        "Review and reply to Instagram DMs",
        "Manage Facebook Messenger support conversations",
        "Respond to website live chat messages",
        "Review and reply to customer support emails",
        "Review customer messages in an omnichannel shared inbox",
        "Draft AI-assisted replies using your knowledge base",
        "Review unresolved helpdesk conversations",
        "Track customer service follow-ups with private notes and tags",
        "Hand off AI-handled conversations to human support"
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      "composer_icon_url": "https://files.openai.com/content?id=file_000000000a58820ab3ebcb9e2b22f2c3",
      "default_prompt": "What needs a reply first across WhatsApp, Instagram, Facebook Messenger, website live chat, and email?",
      "default_prompts": [
        "What needs a reply first across WhatsApp, Instagram, Facebook Messenger, website live chat, and email?",
        "Draft replies to my latest support tickets using my knowledge base. Send only the replies I approve.",
        "What were the top 3 recurring issues in last week's support conversations? Show examples and suggest an FAQ for each."
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      "long_description": "Manage customer support for WhatsApp, Instagram DMs, Facebook Messenger, website live chat, and email in one shared inbox. Connect Chatway to ChatGPT to review customer messages, find conversation history, and draft or send replies from your connected inbox.\n\nStart with your unresolved conversations to see what needs attention. Look up a customer by name or email, summarize their support history, and search your knowledge base for answers before drafting a reply. Review the draft or ask ChatGPT to send the reply you provide.\n\nKeep support work moving by adding private notes and tags, assigning conversations to teammates, and resolving or reopening conversations. If a Chatway AI assistant is handling a conversation that needs a teammate, request a human handoff.\n\nChatway is an omnichannel helpdesk for customer service teams. Use ChatGPT alongside Chatway on the web, iOS, and Android. The plugin works within the permissions granted by your connected Chatway workspace. Chatway also supports MCP, API, and webhooks for teams building their own customer support workflows.\n\nBilling and subscription management, SMS, and actions in external CRM systems are outside the plugin’s supported workflows.",
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      "privacy_policy_url": "https://chatway.app/privacy-policy",
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      "website_url": "https://chatway.app"
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    "onboarding_skill_name": null,
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      {
        "description": "Draft and send accurate customer replies using conversation history and your Chatway knowledge base. Use when asked to answer live chat conversations or support tickets, prepare reply drafts, respond to a customer, or write accurate answers to customer questions. Sends only with approval.",
        "interface": {
          "brand_color": null,
          "default_prompt": null,
          "display_name": "chatway-ai-reply-assistant",
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        "interface": {
          "brand_color": null,
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        "interface": {
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        "interface": {
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        "description": "Review unresolved Chatway conversations, prioritize urgent requests, and identify chats requiring attention. Use when asked to review unresolved chats, reduce a support backlog, prioritize a helpdesk queue, or decide which conversations need human attention.",
        "interface": {
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    "version": "0.1.16"
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