Update to Chatway Customer Support
Snapshot Nov 9, 2026 · 18:08 UTC · version 0.1.17
Payment or plan references changed
Long description — Now says: website live chat, WhatsApp, Instagram DMs, Facebook Messenger, and email in one shared inbox. Connect Chatway to ChatGPT to review customer messages, find...
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Long description
Nov 9, 2026 · 01:19 UTC
WhatsApp, Instagram DMs, Facebook Messenger, website live chat, and email in one shared inbox. Connect Chatway to ChatGPT to review customer messages, find conversation history, and draft or send replies from your connected inbox. Start ...
Nov 9, 2026 · 18:08 UTC
website live chat, WhatsApp, Instagram DMs, Facebook Messenger, and email in one shared inbox. Connect Chatway to ChatGPT to review customer messages, find conversation history, and draft or send replies. Chatway gives your team a custom...
Declared skills
Nov 9, 2026 · 01:19 UTC
[{"description":"Draft and send accurate customer replies using conversation history and your Chatway knowledge base. Use when asked to answer live chat conversations or support tickets, prepare reply drafts, respond to a customer, or wr...
Nov 9, 2026 · 18:08 UTC
[{"description":"Draft and send accurate customer replies using conversation history and your Chatway knowledge base. Use when asked to answer live chat conversations or support tickets, prepare reply drafts, respond to a customer, or wr...
Composer icon url
Nov 9, 2026 · 01:19 UTC
https://files.openai.com/content?id=file_000000000a58820ab3ebcb9e2b22f2c3
Nov 9, 2026 · 18:08 UTC
https://files.openai.com/content?id=file_0000000002d481f4b7ab663e57a9d155
Logo url
Nov 9, 2026 · 01:19 UTC
https://files.openai.com/content?id=file_000000004578820ab91fd20af33dedc3
Nov 9, 2026 · 18:08 UTC
https://files.openai.com/content?id=file_000000001aec81f486f7193acd976bfd
Compare saved observations
Download comparison JSONFull technical diff · 7 changed fields
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changed /release/interface/long_description
"Manage customer support for WhatsApp, Instagram DMs, Facebook Messenger, website live chat, and email in one shared inbox. Connect Chatway to ChatGPT to review customer messages, find conversation history, and draft or send replies from your connected inbox.\n\nStart with your unresolved conversations to see what needs attention. Look up a customer by name or email, summarize their support history, and search your knowledge base for answers before drafting a reply. Review the draft or ask ChatGPT to send the reply you provide.\n\nKeep support work moving by adding private notes and tags, assigning conversations to teammates, and resolving or reopening conversations. If a Chatway AI assistant is handling a conversation that needs a teammate, request a human handoff.\n\nChatway is an omnichannel helpdesk for customer service teams. Use ChatGPT alongside Chatway on the web, iOS, and Android. The plugin works within the permissions granted by your connected Chatway workspace. Chatway also supports MCP, API, and webhooks for teams building their own customer support workflows.\n\nBilling and subscription management, SMS, and actions in external CRM systems are outside the plugin’s supported workflows."
"Manage customer support for website live chat, WhatsApp, Instagram DMs, Facebook Messenger, and email in one shared inbox. Connect Chatway to ChatGPT to review customer messages, find conversation history, and draft or send replies.\n\nChatway gives your team a customizable live chat widget, a shared inbox, and a help center. Use AI to answer common questions, route conversations to the right teammates, and support customers from the web, iOS, or Android.\n\nIn ChatGPT, start with your unresolved conversations to see what needs attention. Look up a customer by name or email, summarize their support history, and search your knowledge base before drafting a reply. Ask ChatGPT to send it when you’re ready. For automatic replies to incoming messages, set up a separate automation or connect an always-on AI agent.\n\nYou can also add private notes and tags, assign conversations to teammates, and resolve or reopen conversations. If a Chatway AI assistant is handling a conversation that needs a teammate, request a human handoff.\n\nThe plugin works within the permissions you grant when connecting your workspace. Chatway also offers MCP, an API, and webhooks for teams building their own support workflows.\n\nInstall the plugin and create a Chatway account during setup, or sign in to your existing account."
changed /release/keywords
[]
[ "Customer support", "Customer service", "Live chat", "WhatsApp", "Facebook Messenger", "Instagram", "AI customer support", "Helpdesk", "WhatsApp Business", "Shared inbox", "AI chatbot", "AI customer service", "Chatbot", "AI support agent", "WhatsApp customer support", "Customer support automation", "Customer support software", "Live chat software", "Customer service software", "Helpdesk software", "Customer support chatbot", "WhatsApp chatbot", "Instagram DMs", "Instagram customer support", "Facebook Messenger customer support", "Email support", "Omnichannel customer support", "Customer service automation", "Unified inbox", "Team inbox", "Support tickets", "Support ticketing system", "Website live chat", "Live chat widget", "WhatsApp shared inbox", "Instagram inbox", "Facebook Messenger inbox", "Shared email inbox", "Customer messaging", "Email", "Shopify customer support", "Shopify live chat", "WordPress live chat", "Ecommerce customer support", "Customer service chatbot", "Help desk", "Free live chat", "Wix live chat", "Reply to customer messages", "Manage customer conversations", "Tidio", "Intercom", "LiveChat", "Tawk.to", "Crisp", "Gorgias", "Zendesk", "JivoChat", "Smartsupp", "Respond.io", "Freshchat", "Help Scout" ]
changed /release/skills
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]changed /release/version
"0.1.16"
"0.1.17"
Full snapshot data
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