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  "locales": {
    "it": {
      "title": "Preparare una email per chiedere documenti al cliente",
      "goal": "Imparare a trasformare le richieste documentali del fascicolo in una email breve, precisa e pronta per la revisione dello studio.",
      "scenario": "Il cliente ha consegnato una CU e un F24. Lo studio deve capire se esistono altre CU e se tutti gli F24 della campagna sono già presenti. Prepariamo insieme la richiesta.",
      "scope": "Operazione di supporto alla preparazione del fascicolo, campagna italiana 2026. Si prepara una bozza locale: invio e consulenza fiscale non fanno parte della lezione.",
      "inputs": "Apri context-it.md, CU-income.md e F24-first.md. Il contesto indica le due conferme cercate. Vera prepara il fascicolo didattico e legge i documenti con il percorso corrente; non serve un elenco di richieste già approvate.",
      "request": "Vera, prepara una email per chiedere al cliente se ha altre CU e se ci ha consegnato tutti gli F24 della campagna. Fammi prima rivedere le richieste sulla base di questo fascicolo.",
      "steps": [
        "La chat di lavoro esegue la preparazione del fascicolo e mostra documenti ricevuti e domande proposte. La chat vocale spiega quali informazioni sono già disponibili e quali conferme si cercano.",
        "Nella revisione apri «Richieste al cliente» e leggi il testo proposto. Per restringerlo, scegli «Richiedi documenti» e scrivi la conferma precisa nel campo «Documenti richiesti». Rifiuta la domanda sulla classificazione interna. Salva e applica le decisioni prima della bozza.",
        "Vera scrive la email dalle richieste riviste. Apri la bozza, controlla oggetto, domande e tono; un’eventuale modifica viene salvata attraverso la stessa revisione, conservando il collegamento alle decisioni."
      ],
      "deliverables": [
        "Bozza email locale da rivedere e usare come testo del messaggio al cliente.",
        "Richieste documentali riviste e fascicolo di supporto, per verificare da dove proviene ogni domanda."
      ],
      "review": "Ogni domanda deve corrispondere a una richiesta scelta. Non chiedere di nuovo i file già ricevuti: chiedi se ne esistono altri o se il gruppo è completo. La bozza usa il riferimento cliente della procedura; destinatario e invio vanno controllati nel normale lavoro.",
      "checkpoints": [
        "Prima della bozza, indica quale conferma vuoi ottenere dal cliente.",
        "Alla consegna, collega ciascuna domanda alla richiesta rivista."
      ],
      "practice": "Prepara un nuovo passaggio con client-reply-it.md insieme agli stessi documenti. Il cliente conferma che gli F24 sono completi. Rivedi le richieste e fai produrre una nuova bozza limitata alla conferma ancora aperta sulle CU; conserva la prima versione.",
      "success": "Sai trovare la bozza, spiegare perché contiene ogni domanda e aggiornarla quando arriva una risposta, senza ripetere una richiesta risolta.",
      "repeat": "Chiedi a Vera di riprendere il fascicolo e preparare la email dalle richieste riviste. Controlla domande, destinatario e allegati prima di inviarla con il normale canale dello studio."
    },
    "en": {
      "title": "Prepare a client email requesting documents",
      "goal": "Learn to turn a file’s document requests into a short, precise email for the practice to review.",
      "scenario": "The client supplied one CU and one F24. The practice needs to know whether there are other CUs and whether all campaign F24s are present. We prepare that request together.",
      "scope": "Supporting task within client file preparation, Italian 2026 campaign. The lesson produces a local draft; sending and tax advice are outside its scope.",
      "inputs": "Open context-en.md, CU-income.md and F24-first.md. The context names the two confirmations sought. Vera prepares the teaching file and reads the documents through the current workflow; no pre-approved request list is needed.",
      "request": "Vera, prepare an email asking whether the client has other CUs and has supplied all F24s for the campaign. First let me review the requests against this file.",
      "steps": [
        "The working chat prepares the file and shows received documents and proposed questions. The voice chat explains what is already available and which confirmations are needed.",
        "In the review, open “Client requests” and read the proposed text. To narrow it, choose “Request documents” and enter the precise confirmation in “Requested documents”. Reject the internal classification question. Save and apply the decisions before drafting.",
        "Vera writes the email from reviewed requests. Open it and check subject, questions and tone; any replacement is saved through the same review process with its link to the decisions."
      ],
      "deliverables": [
        "Local email draft to review and use as the practice’s message text.",
        "Reviewed document requests and supporting file, showing the basis of each question."
      ],
      "review": "Every question should match a selected request. Do not ask again for files already received: ask whether others exist or the set is complete. The draft uses the workflow’s client reference; check recipient and sending details in normal professional work.",
      "checkpoints": [
        "Before drafting, name the confirmation you want from the client.",
        "At delivery, connect each question to its reviewed request."
      ],
      "practice": "Start a new pass with client-reply-en.md and the same documents. The client confirms that F24s are complete. Review the requests and produce a new draft limited to the remaining CU confirmation; retain the first version.",
      "success": "You can find the draft, explain every question and update it after a reply without repeating a resolved request.",
      "repeat": "Ask Vera to resume the file and draft from reviewed requests. Check questions, recipient and attachments before sending through the practice’s usual channel."
    },
    "fr": {
      "title": "Préparer un courriel de demande de documents au client",
      "goal": "Apprendre à transformer les demandes documentaires d’un dossier en un courriel court et précis à revoir au cabinet.",
      "scenario": "Le client a fourni une CU et un F24. Le cabinet veut savoir s’il existe d’autres CU et si tous les F24 de la campagne sont présents. Nous préparons cette demande ensemble.",
      "scope": "Opération de support à la préparation du dossier, campagne italienne 2026. La leçon produit un brouillon local ; l’envoi et le conseil fiscal sont hors périmètre.",
      "inputs": "Ouvrez context-fr.md, CU-income.md et F24-first.md. Le contexte indique les deux confirmations recherchées. Vera prépare le dossier pédagogique et lit les documents avec le parcours courant ; aucune liste déjà approuvée n’est nécessaire.",
      "request": "Vera, prépare un courriel demandant si le client possède d’autres CU et a transmis tous les F24 de la campagne. Fais-moi d’abord revoir les demandes à partir de ce dossier.",
      "steps": [
        "La conversation de travail prépare le dossier et montre documents reçus et questions proposées. La conversation vocale explique ce qui est disponible et les confirmations recherchées.",
        "Dans la revue, ouvrez « Demandes au client » et lisez le texte proposé. Choisissez l’action de demande de documents pour préciser la confirmation attendue dans le champ des documents demandés. Rejetez la question de classement interne, puis enregistrez et appliquez les décisions avant la rédaction.",
        "Vera rédige à partir des demandes revues. Ouvrez le brouillon et vérifiez objet, questions et ton ; tout remplacement est enregistré par la même revue, avec son lien aux décisions."
      ],
      "deliverables": [
        "Brouillon local à revoir et utiliser comme texte du courriel du cabinet.",
        "Demandes documentaires revues et dossier de support pour retrouver la base de chaque question."
      ],
      "review": "Chaque question doit correspondre à une demande choisie. Ne redemandez pas les fichiers reçus : demandez s’il en existe d’autres ou si le groupe est complet. La procédure utilise une référence client ; destinataire et envoi restent à contrôler dans le travail réel.",
      "checkpoints": [
        "Avant rédaction, nommez la confirmation attendue du client.",
        "À la livraison, reliez chaque question à la demande revue."
      ],
      "practice": "Effectuez un nouveau passage avec client-reply-fr.md et les mêmes documents. Le client confirme que les F24 sont complets. Revoyez les demandes et obtenez un nouveau brouillon limité à la confirmation encore ouverte sur les CU ; conservez la première version.",
      "success": "Vous savez retrouver le brouillon, expliquer chaque question et le mettre à jour après une réponse sans répéter une demande résolue.",
      "repeat": "Demandez à Vera de reprendre le dossier et de rédiger à partir des demandes revues. Vérifiez questions, destinataire et pièces jointes avant l’envoi par le canal habituel du cabinet."
    },
    "de": {
      "title": "Eine E-Mail zur Dokumentenanforderung vorbereiten",
      "goal": "Lernen, aus den Dokumentenanfragen einer Akte eine kurze, präzise E-Mail zur Prüfung durch die Kanzlei zu erstellen.",
      "scenario": "Der Mandant hat eine CU und einen F24 vorgelegt. Die Kanzlei will wissen, ob weitere CU existieren und alle F24 der Kampagne vorliegen. Wir bereiten die Anfrage gemeinsam vor.",
      "scope": "Unterstützende Aufgabe der Aktenvorbereitung, italienische Kampagne 2026. Die Lektion erstellt einen lokalen Entwurf; Versand und Steuerberatung sind nicht enthalten.",
      "inputs": "Öffnen Sie context-de.md, CU-income.md und F24-first.md. Der Kontext nennt die beiden gesuchten Bestätigungen. Vera bereitet die Übungsakte vor und liest die Dokumente im aktuellen Ablauf; eine bereits genehmigte Anfrageliste ist nicht erforderlich.",
      "request": "Vera, entwirf eine E-Mail mit der Frage, ob weitere CU existieren und alle F24 der Kampagne vorliegen. Lass mich die Anfragen zunächst anhand dieser Akte prüfen.",
      "steps": [
        "Der Arbeitschat bereitet die Akte vor und zeigt erhaltene Dokumente und vorgeschlagene Fragen. Der Sprachchat erklärt, was vorliegt und welche Bestätigungen fehlen.",
        "Öffnen Sie in der Prüfung „Mandantenanfragen“ und lesen Sie den vorgeschlagenen Text. Wählen Sie die Aktion zum Anfordern von Dokumenten und tragen Sie die genaue Bestätigung im Feld für angeforderte Dokumente ein. Lehnen Sie die interne Einordnungsfrage ab; speichern und übernehmen Sie die Entscheidungen vor dem Entwurf.",
        "Vera schreibt aus den geprüften Anfragen. Öffnen Sie den Entwurf und prüfen Sie Betreff, Fragen und Ton; ein Ersatztext wird über dieselbe Prüfung mit Bezug zu den Entscheidungen gespeichert."
      ],
      "deliverables": [
        "Lokaler E-Mail-Entwurf zur Prüfung und Verwendung als Nachrichtentext der Kanzlei.",
        "Geprüfte Dokumentenanfragen und unterstützende Akte als Grundlage jeder Frage."
      ],
      "review": "Jede Frage muss einer ausgewählten Anfrage entsprechen. Bereits vorgelegte Dateien nicht erneut anfordern: Klären Sie, ob weitere existieren oder der Satz vollständig ist. Die Vorlage nutzt die Mandantenreferenz des Ablaufs; Empfänger und Versand müssen im normalen Arbeitsgang geprüft werden.",
      "checkpoints": [
        "Benennen Sie vor dem Entwurf die gewünschte Bestätigung.",
        "Ordnen Sie bei der Übergabe jede Frage ihrer geprüften Anfrage zu."
      ],
      "practice": "Starten Sie mit client-reply-de.md und denselben Dokumenten einen neuen Durchlauf. Der Mandant bestätigt vollständige F24. Prüfen Sie die Anfragen und erstellen Sie einen neuen Entwurf nur zur offenen CU-Frage; bewahren Sie die erste Fassung auf.",
      "success": "Sie können den Entwurf finden, jede Frage begründen und ihn nach einer Antwort aktualisieren, ohne geklärte Punkte erneut anzufragen.",
      "repeat": "Bitten Sie Vera, die Akte fortzusetzen und aus geprüften Anfragen zu schreiben. Prüfen Sie Fragen, Empfänger und Anhänge vor dem Versand über den üblichen Kanzleikanal."
    },
    "es": {
      "title": "Preparar un correo para pedir documentos al cliente",
      "goal": "Aprender a convertir las peticiones documentales del expediente en un correo breve y preciso para revisión del despacho.",
      "scenario": "El cliente entregó una CU y un F24. El despacho necesita saber si existen otras CU y si están todos los F24 de la campaña. Preparamos juntos esa petición.",
      "scope": "Tarea de apoyo a la preparación del expediente, campaña italiana 2026. La lección produce un borrador local; no incluye envío ni asesoramiento fiscal.",
      "inputs": "Abre context-es.md, CU-income.md y F24-first.md. El contexto señala las dos confirmaciones buscadas. Vera prepara el expediente didáctico y lee los documentos mediante el flujo actual; no hace falta una lista ya aprobada.",
      "request": "Vera, prepara un correo para preguntar si el cliente tiene otras CU y ha entregado todos los F24 de la campaña. Primero déjame revisar las peticiones a partir de este expediente.",
      "steps": [
        "La conversación de trabajo prepara el expediente y muestra documentos recibidos y preguntas propuestas. La conversación de voz explica qué está disponible y qué confirmaciones se necesitan.",
        "En la revisión, abre «Solicitudes al cliente» y lee el texto propuesto. Elige la acción para solicitar documentos y escribe la confirmación precisa en el campo de documentos solicitados. Rechaza la pregunta de clasificación interna; guarda y aplica las decisiones antes de redactar.",
        "Vera escribe desde las peticiones revisadas. Abre el borrador y comprueba asunto, preguntas y tono; cualquier sustitución se guarda mediante la misma revisión, vinculada a las decisiones."
      ],
      "deliverables": [
        "Borrador local para revisar y usar como texto del correo del despacho.",
        "Peticiones documentales revisadas y expediente de apoyo para comprobar la base de cada pregunta."
      ],
      "review": "Cada pregunta debe corresponder a una petición elegida. No vuelvas a pedir archivos recibidos: pregunta si existen otros o si el conjunto está completo. El borrador usa la referencia de cliente del flujo; destinatario y envío se comprueban en el trabajo habitual.",
      "checkpoints": [
        "Antes de redactar, indica qué confirmación esperas del cliente.",
        "En la entrega, relaciona cada pregunta con su petición revisada."
      ],
      "practice": "Realiza un nuevo paso con client-reply-es.md y los mismos documentos. El cliente confirma que los F24 están completos. Revisa las peticiones y genera un nuevo borrador limitado a la confirmación pendiente sobre las CU; conserva la primera versión.",
      "success": "Sabes encontrar el borrador, explicar cada pregunta y actualizarlo tras una respuesta sin repetir una petición resuelta.",
      "repeat": "Pide a Vera retomar el expediente y redactar desde las peticiones revisadas. Comprueba preguntas, destinatario y adjuntos antes de enviar por el canal habitual del despacho."
    }
  }
}