assets/courses/advisory-brief-planner/files/practice/notes-en.md

# Notes collected for the exercise — all fictional
## Conversations with existing customers
Anna: “Evening collection would be convenient, but I would want to know the price before booking.”
Bruno: “I prefer to bring my bicycle when I pass the shop.”
Carla: “I would try collection by appointment if I could choose a time window.”
These are informal conversations with existing customers, not a representative survey. Nobody has booked or agreed to a price.
## Owner's operational note
A shop vehicle is available on Wednesday evenings, by appointment. The owner can handle the first deliveries. No dedicated driver is available for a daily service. The route, actual capacity and costs still need checking.