COMMUNITY.md

# Product Support Investigator — Community Edition

Product Support Investigator Community is the free and open-source edition of Product Support Investigator.

Its purpose is to give support engineers a vendor-independent, evidence-first framework for investigating technical customer and product issues.

## Community v0.1 capabilities

Community Edition includes:

- problem understanding and report validation;
- goal and failure-stage identification;
- layered investigation of complex workflows;
- evidence collection and evidence-quality assessment;
- separation of Observed, Inferred, and Unknown information;
- timeline reconstruction and onset/recent-change review;
- evidence correlation;
- successful-versus-failing path comparison;
- basic differential investigation;
- generation of a small set of plausible hypotheses;
- evidence for/against and qualitative confidence per hypothesis;
- root-cause and confidence assessment;
- version, compatibility, known-issue, and authoritative-documentation checks when relevant;
- supported customer/product impact and severity assessment;
- workaround identification when supported;
- concrete investigation recommendations;
- engineering escalation preparation;
- customer-safe communication;
- basic investigation playbooks;
- read-only-by-default investigation; and
- tool-independent investigation when external integrations are unavailable.

Community Edition does not require Zendesk, Datadog, Jira, GitHub, Grafana, or any other specific vendor or integration.

## Independence

Community supplies a complete workflow for individual support engineers and requires no commercial service. It includes Codex, Claude, and Atlassian/Rovo adapters, negative evidence, causal-depth awareness, failure-scope assessment, and ownership recommendations.