references/example-site/guides/help-center/README.md

---
icon: life-ring
description: Answers to common questions, with the Assistant as your fastest path to a specific one.
cover: .gitbook/assets/help-cover.png
coverY: 0
layout:
  width: wide
  tableOfContents:
    visible: false
---

# Help Center

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The Help Center is a curated set of focused answers to the questions our customers ask most. The Assistant pulls answers from this site, our [community forum](https://gitbookio.github.io/evolve-demo/connections/community/), [YouTube channel](https://gitbookio.github.io/evolve-demo/connections/youtube/), and [engineering blog](https://gitbookio.github.io/evolve-demo/connections/blog/) — so for most questions, asking the Assistant is faster than browsing.

<button type="button" class="button primary" data-action="ask" data-icon="gitbook-assistant">Ask the Evolve docs</button>

<button type="button" class="button secondary" data-action="ask" data-query="How do I rotate an API key?" data-icon="key">API keys</button> <button type="button" class="button secondary" data-action="ask" data-query="How do I change my pricing plan?" data-icon="file-invoice-dollar">Plan changes</button> <button type="button" class="button secondary" data-action="ask" data-query="Why is my webhook not firing?" data-icon="bolt">Webhooks</button> <button type="button" class="button secondary" data-action="ask" data-query="Why was my customer's card declined?" data-icon="circle-xmark">Card declines</button>
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**A note from GitBook**

This space demonstrates **Connections**: the Assistant uses external sources (the [community forum](https://gitbookio.github.io/evolve-demo/connections/community/), [YouTube channel](https://gitbookio.github.io/evolve-demo/connections/youtube/), and [engineering blog](https://gitbookio.github.io/evolve-demo/connections/blog/)) alongside the docs to answer questions. Each FAQ page is structured for **AI retrieval** — H2-style question headings, focused answers, no preamble — so the Assistant can return a clean excerpt rather than a wall of text.

Try a search that pulls across all sources:

<button type="button" class="button secondary" data-action="search" data-query="Stripe migration gotchas" data-icon="magnifying-glass">Search "Stripe migration gotchas"</button>
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## Browse by topic

<table data-view="cards"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><h3><i class="fa-user-shield" style="color:$primary;">:user-shield:</i></h3></td><td><strong>Account and security</strong></td><td>Team access, SSO, audit logs, key management.</td><td><a href="account-and-security.md">account-and-security.md</a></td></tr><tr><td><h3><i class="fa-file-invoice-dollar" style="color:$primary;">:file-invoice-dollar:</i></h3></td><td><strong>Billing and plans</strong></td><td>Plan tiers, invoices, volume pricing, plan changes.</td><td><a href="billing-and-plans.md">billing-and-plans.md</a></td></tr><tr><td><h3><i class="fa-flag" style="color:$primary;">:flag:</i></h3></td><td><strong>Getting started</strong></td><td>First setup, going live, integration help.</td><td><a href="getting-started.md">getting-started.md</a></td></tr><tr><td><h3><i class="fa-credit-card" style="color:$primary;">:credit-card:</i></h3></td><td><strong>Payments questions</strong></td><td>Charges, refunds, payouts, settlement.</td><td><a href="payments-questions.md">payments-questions.md</a></td></tr><tr><td><h3><i class="fa-id-card" style="color:$primary;">:id-card:</i></h3></td><td><strong>Identity questions</strong></td><td>Verification flows, decisions, retention.</td><td><a href="identity-questions.md">identity-questions.md</a></td></tr><tr><td><h3><i class="fa-circles-overlap" style="color:$primary;">:circles-overlap:</i></h3></td><td><strong>Connect questions</strong></td><td>Connected accounts, splits, marketplace patterns.</td><td><a href="connect-questions.md">connect-questions.md</a></td></tr></tbody></table>

## Other places to look

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### <i class="fa-comments" style="color:$primary;">:comments:</i> Community forum

Real-time discussion with other Evolve customers and our team. Most product questions have a thread.

<p><a href="https://gitbookio.github.io/evolve-demo/connections/community/" class="button secondary">Visit the forum</a></p>

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### <i class="fa-youtube" style="color:$primary;">:youtube:</i> YouTube channel

Walkthroughs, deep-dives, monthly product updates. Subscribe for new releases.

<p><a href="https://gitbookio.github.io/evolve-demo/connections/youtube/" class="button secondary">Watch on YouTube</a></p>

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### <i class="fa-circle-question" style="color:$primary;">:circle-question:</i> Talk to support

For account-specific issues or production incidents, the support team is your fastest path.

<p><a href="https://gitbook.com" class="button primary">Open a ticket</a></p>

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## Status

If something across Evolve isn't working, check [status.evolve.com](https://gitbook.com) before opening a ticket. We post updates there for any platform-wide issue within a few minutes of detection.