skills/writing-strategy/references/experience_lesson_application.md

# Experience → Lesson → Application / 경험 → 교훈 → 적용

- English name: Experience → Lesson → Application
- Korean name: 경험 → 교훈 → 적용
- Selection category: reflection
- Use when: Use for personal, team, or field experience that should yield a lesson and practical application.
- Avoid when: Avoid when experience is anecdotal but no transferable lesson exists.

## Writing Pattern

**Use a fixed three-step structure**

- Experience
  - Describe a real incident, project, success/failure, or benchmarking experience.
  - Storytelling works well; provide enough context for immersion.
- Lesson
  - Summarize the insights or important learnings from the experience.
  - Go beyond impressions—distill practical principles others can apply.
- Application
  - Propose how to use the lesson in current or future situations.
  - Connect it to strategy, direction, policy, or ways of working.

## Example Writing Outline

1. **2023 Support Process Renewal**: We overhauled our process in response to rising churn. (Experience)
2. **The Most Important Lesson**: The core issue wasn’t response time—it was building trust in the first impression. (Lesson)
3. **How We’ll Apply It Now**: We’ll target a reply within five minutes and use a friendly greeting tone to secure early goodwill. (Application)

## Writing Notes

- Keep the experience concise but clear—include the when/where/what (e.g., “In H2 last year, during our CRM rollout”).
- The Lesson should answer “What did we learn?” and elevate it into a universal message.
- In Application, show how the lesson connects to the current context—ideally as a concrete plan.
- Balance storytelling with actionable proposals, keeping the logic between steps tight.