.codex-plugin/plugin.json

{
  "author": {
    "name": "eesel AI"
  },
  "description": "eesel, your company's AI teammate, in ChatGPT: ask it questions, hand it support work, correct it, and approve actions waiting for you.",
  "keywords": [
    "customer support",
    "customer service",
    "helpdesk",
    "help desk",
    "support agent",
    "support tickets",
    "AI agent",
    "AI teammate",
    "help center",
    "Zendesk",
    "Freshdesk",
    "Gorgias",
    "Intercom",
    "Zoho Desk"
  ],
  "skills": "./skills/",
  "mcpServers": "./.mcp.json",
  "interface": {
    "capabilities": [
      "Answer customer support questions from your help center, docs and past tickets",
      "Draft replies to customer tickets in your company's tone",
      "Triage, tag and route support tickets in your helpdesk",
      "Set up automations that handle new support tickets",
      "Find the topics driving support ticket volume",
      "Write help center articles and macros from real tickets",
      "Correct your AI teammate and give it new rules",
      "Review what your AI teammate handled and approve pending actions",
      "Connect your helpdesk, help center and docs"
    ],
    "category": "Business & Operations",
    "defaultPrompt": [
      "What did you handle this week, and is anything waiting on me?",
      "How do we handle a refund when an order arrives damaged?",
      "From now on, never promise customers a delivery date."
    ],
    "developerName": "eesel AI",
    "displayName": "eesel",
    "longDescription": "eesel is the AI teammate you hire into your company. It learns from your helpdesk, help center, docs and past tickets, and most teams start it on customer support: answering customers, drafting replies, and tagging and routing tickets.\n\nFrom ChatGPT, you can work with eesel like any teammate:\n- Ask how your company handles anything, from refunds to internal processes\n- Hand it a job, like drafting a reply to a customer or working through open tickets\n- Correct it when it gets something wrong, so it does better next time\n- See what it handled this week and what is waiting on you, and approve the actions it has queued\n\nIt is the same teammate your team already talks to in Slack and the eesel dashboard.\n\neesel works inside your own eesel workspace. Your eesel role decides what you can change, and its actions follow your workspace's approval settings. Requires an eesel account.",
    "shortDescription": "Customer support AI teammate",
    "composerIcon": "./assets/icon.png",
    "composerIconDark": "./assets/icon-dark.png",
    "logo": "./assets/logo.png",
    "logoDark": "./assets/logo-dark.png",
    "privacyPolicyURL": "https://www.eesel.ai/privacy",
    "supportURL": "https://www.eesel.ai/contact",
    "termsOfServiceURL": "https://www.eesel.ai/terms",
    "websiteURL": "https://www.eesel.ai"
  },
  "name": "app-6a9b2ca24f4481918d44163552d6b2f1",
  "version": "1.0.3",
  "apps": "./.app.json"
}