skills/customer-trust-impact-radar/SKILL.md

---
name: customer-trust-impact-radar
description: Translate service, billing, outage, communication, privacy or recovery signals into customer trust impact and executive posture. Use when the user needs customer trust impact radar for CIO decision support.
---

# Customer Trust Impact Radar

## Mission

Make customer trust exposure visible before it becomes reputational damage.

## Inputs

Accept customer-impact notes, outage risks, billing issues, incident updates, SLA concerns, communication drafts and risk chains.

## Workflow

1. Identify customer trust signals.
2. Classify trust risk across service, billing, communication, recovery and controls.
3. Draft recommended customer-impact position.
4. Identify owner, evidence and next update trigger.
5. Recommend escalation posture.

## Output Format

- Executive Summary
- Trust Risk
- Customer Signals
- Trust Dimensions
- Recommended Position
- Owner / Next Update
- Evidence & Assumptions

## Guardrails

Do not send customer communications. Draft posture only.