skills/ship24-troubleshooting/references/statuses.md

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# Ship24 tracking statuses

## Field semantics

| Field | Description |
| --- | --- |
| `statusCode` | The `statusCode` which provides the codified meaning of a specific event. While the `statusCategory` and `statusCode` may be empty on non-significant events, the `statusMilestone` will be provided on each and every event of a shipment. |
| `statusCategory` | The `statusCategory` which provides the codified category of a specific event. |
| `statusMilestone` | The `statusMilestone` which provides the overall status of the shipment at the time of the event. The field `statusMilestone` is provided both at event-level (overall status of the shipment during the occurrence of the event) and at shipment-level (overall status of the shipment at the present time). |

## Milestones

| Code | Label | Description |
| --- | --- | --- |
| `info_received` | Info. Received | The shipment has been declared electronically and/or is in preparation by the shipper. |
| `in_transit` | In Transit | The shipment has been accepted or picked up from the shipper and is on the way. |
| `out_for_delivery` | Out for Delivery | The shipment is about to be delivered, usually the same day. |
| `failed_attempt` | Failed Attempt | A delivery attempt was made and failed (Recipient not available, business closed, etc.) |
| `available_for_pickup` | To Pick Up | The shipment is ready to be picked up by the receiver. (At a pickup point such as a post office, a locker, or a local business) |
| `delivered` | Delivered | The shipment has been delivered. (Delivered at home, picked up from a pickup point, etc.) |
| `exception` | Exception | The shipment can’t be delivered due to issues that seem to be final (Returning, returned, lost, destroyed, etc.) |
| `pending` | Pending | The shipment doesn’t have events available yet or can’t be found. |

## Categories and status codes

| Category | Status code | Description |
| --- | --- | --- |
| `data` — Events related to data exchange, without physical meaning. | `data_order_created` | Delivery order created. The delivery order is electronically declared in the courier's system. |
| `data` — Events related to data exchange, without physical meaning. | `data_order_cancelled` | Delivery order cancelled. The delivery order has been cancelled in the courier's system. |
| `data` — Events related to data exchange, without physical meaning. | `data_delivery_proposed` | Final delivery methods and/or time slots have been proposed to the receiver and the courier is waiting for his feedback. |
| `data` — Events related to data exchange, without physical meaning. | `data_delivery_decided` | Final delivery methods and/or time slots has been decided (by courier, sender, receiver or unknown). |
| `transit` — Event related to overall transit. | `transit_handover` | Shipment picked-up or received by the carrier. |
| `transit` — Event related to overall transit. | `transit_origin_country_departure` | Shipment departed from origin country. (in case of an international shipment) |
| `destination` — Event related to the arrival at the destination country. | `destination_arrival` | Shipment arrived in the destination country. |
| `customs` — Event related to the customs clearance. | `customs_received` | Shipment received by/Presented to the customs. |
| `customs` — Event related to the customs clearance. | `customs_exception` | Exception or delay during customs clearance. Additional documents or payment may be required. |
| `customs` — Event related to the customs clearance. | `customs_rejected` | Shipment rejected by customs. |
| `customs` — Event related to the customs clearance. | `customs_cleared` | Shipment cleared by customs. |
| `delivery` — Event related to the delivery phase. | `delivery_available_for_pickup` | Shipment available for pickup at a pick-up point or at the Post Office. |
| `delivery` — Event related to the delivery phase. | `delivery_out_for_delivery` | Shipment delivery in progress. |
| `delivery` — Event related to the delivery phase. | `delivery_attempted` | Delivery attempted and unsuccessful. Usually, the delivery will be tried again the next day, or the shipment will be left at a pick-up point. |
| `delivery` — Event related to the delivery phase. | `delivery_exception` | Issue during delivery or preventing delivery, which usually could be solved. |
| `delivery` — Event related to the delivery phase. | `delivery_refused` | Shipment refused by the recipient. |
| `delivery` — Event related to the delivery phase. | `delivery_delivered` | Shipment has been delivered. |
| `exception` — Event related to an exception/issue which is usually final. | `exception_return` | Shipment undeliverable, will be or being returned. |
| `exception` — Event related to an exception/issue which is usually final. | `exception_lost` | Shipment lost by the carrier. |
| `exception` — Event related to an exception/issue which is usually final. | `exception_discarded` | Shipment destroyed by the carrier. |

## Sample tracking numbers

You can reuse the same sample multiple times by modifying the last three characters of the sample to any three-digit combination (e.g., `SHIP24_SAMPLE_DELIVERED_000`, `SHIP24_SAMPLE_DELIVERED_123`, `SHIP24_SAMPLE_DELIVERED_888`). This will effectively create a new Tracker, with tracking results remaining the same as the version ending with `000`. Alternatively, if you want to recreate a tracker with the exact same tracking number, you can do it by providing a unique `clientTrackerId` for each new Tracker.

| Milestone | Tracking number |
| --- | --- |
| `pending` | `SHIP24_SAMPLE_PENDING_000` |
| `info_received` | `SHIP24_SAMPLE_INFO_RECEIVED_000` |
| `in_transit` | `SHIP24_SAMPLE_IN_TRANSIT_000` |
| `out_for_delivery` | `SHIP24_SAMPLE_OUT_FOR_DELIVERY_000` |
| `failed_attempt` | `SHIP24_SAMPLE_FAILED_ATTEMPT_000` |
| `available_for_pickup` | `SHIP24_SAMPLE_AVAILABLE_FOR_PICKUP_000` |
| `delivered` | `SHIP24_SAMPLE_DELIVERED_000` |
| `exception` | `SHIP24_SAMPLE_EXCEPTION_000` |