skills/launch-operations-and-support/SKILL.md

---
name: launch-operations-and-support
description: Prepare support, reliability, incident response, onboarding, and operating cadence.
---

Create a support model, FAQ, escalation matrix, service expectations, incident communication template, launch staffing plan, daily/weekly review cadence, feedback loop, and operational dashboard. Separate promises the team can meet from aspirational targets.