EPAV Desk
EPAV Desk v1.0.1
Chat with online store support
From the developer
Declared capabilities
- Find connected stores
- Ask a store's support chat
- Get later replies from a store
Cost & access
EPAV Desk does not sell products or process payments: it passes shoppers' questions to the support chats of stores.
Declared limitations
- A question that involves no store. EPAV Desk only passes questions to the support chats of connected stores, so it should not act.
- Comparing prices across the web. EPAV Desk does not search for products or compare shops: it passes a shopper's question to one named store that is connected to it, so it should not act.
- Writing a policy for the user's own business. This is a writing task, not a question to a store, so EPAV Desk should not act.
Onboarding example
Use EPAV Desk to ask EPAV Desk Demo Shop whether the French press coffee maker is in stock.
Sources & dates
Developer declarations; not independently tested. Listing last checked Nov 12, 2026. Package observed Nov 11, 2026.
Description
From the marketplace listing
EPAV Desk connects shoppers with the support chats of online stores that run their customer support on EPAV Desk. A shopper names a store, and EPAV Desk passes the question to that store's own support assistant. The assistant answers from the store's knowledge base, the same way as in the chat on the store's website, for example about products and stock, delivery, payment or returns, and can hand the conversation to the store's team. Follow-up questions continue the same conversation with the store. When the store's team answers after a handover, the reply arrives in the same chat when the shopper asks for it. Only stores that turned on answering through EPAV Desk can be found. EPAV Desk does not answer for stores, does not search the web or compare shops, and does not know stores that are not connected. What the store sees: the text of the shopper's messages, in the store's support panel, like a conversation from the chat on its website. A message sent to a store cannot be withdrawn. The EPAV Desk server keeps no copy of the messages and replies: they only pass through it. To try it, ask EPAV Desk Demo Shop, a demonstration store run by EPAV Desk that answers from a sample knowledge base about home and kitchen goods and ships nothing.
Language: English · Automatically detected from descriptions.
Changes
No changes recorded yet. Follow this plugin to keep track of future changes.
First seen Nov 11, 2026. Last seen Nov 12, 2026.
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Keywords
Files & skills
File archives
Release notes
Tool results now contain only what the shopper needs: the store's reply, who wrote it (the store's assistant or its team, without names), the store's name, id and website, the status and a short conversation reference. Staff names, session data and unused fields were removed from results, and the privacy policy describes the conversation reference and its 30-day retention.
Declared in the saved package. Remote tools may change independently.
Package details
Publisher declarations from the archived package. These are separate from our research and the live service's terms.
- Package author
- EPAV Desk
- Keywords
- See keywords
- Declared availability
- No country restrictions declaredDeclared regions; live availability may differ.
- Commerce declaration
- Does not support commerceThis does not establish whether access is free or paid.
- Review scenarios
- 5 positive · 3 negativeScenario counts, not test results.
Declared capabilities
- Find connected stores
- Ask a store's support chat
- Get later replies from a store
Package observed Nov 11, 2026.
Technical details
- First seen
- Nov 11, 2026 · 18:00 UTC
- Last seen
- Nov 12, 2026 · 00:00 UTC
- Collection status
- Collected
plugin_asdk_app_6ad3f0eb26e081919f603ce1198d9d17
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