miniDesk

Description

From the marketplace listing

miniDesk is a customer support inbox for live chat, email and web forms. This plugin lets the owner of a miniDesk workspace work that inbox from ChatGPT. What you can do: - See how the queue looks right now: open conversations by status, the oldest wait and the median time to a first reply. - Find the conversations that have waited longest for an answer. - Search conversations by the words customers used, order numbers, names, email addresses or dates, with counts by status and topic. - Read a conversation and look up a customer and their recent conversations. - Search your workspace's reference documents and read one in full. - Have miniDesk write a draft reply for your team to review, or send a reply after you have approved the exact text. - Leave an internal note for your team, or propose a new reference document for an owner to switch on. - See how many open conversations each teammate is assigned. Who it is for: support leads, founders and agents who use miniDesk and want answers about their inbox without opening the dashboard. Limits, on purpose: the plugin works in the one workspace you approve when you connect. It cannot close, assign, merge or delete conversations, and it cannot send anything in bulk: every reply goes to one conversation, after you agree to the text. Internal notes and your team's private notes about customers are never returned. Drafts and proposed documents reach nobody until a person approves them. You need a miniDesk account and must be an owner of the workspace you connect. You can disconnect at any time in Settings → MCP.