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Business & Operations
Sonny
TCSC v1.0.4
Manage customer support
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Competitor profile
Developer declarations; not independently tested. Listing last checked Nov 4, 2026. Package observed Nov 3, 2026.
Declared capabilities
- Search support conversations
- Read messages and contacts
- Manage support work
Declared limitations
- No authorization to send
- Tenant isolation
- Unrelated task
Not specified in the available declarations: pricing & account requirements.
Onboarding example
Show my open support conversations.
Description
From the marketplace listing
Work with customer support in your connected Sonny workspace. Find conversations and contacts, read messages and help articles, add internal notes, update conversations, and send replies when requested. You can also manage tags and help content and review support reports and customer satisfaction. Requires an existing Sonny account. Access is limited by your workspace role, selected channels, and granted permissions. Sending a reply can deliver a message to a customer; drafts are not sent automatically. This connection does not provide background inbox monitoring.
Language: English · Automatically detected from descriptions.
What changed
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Keywords
Files & skills
File archives
Plugin package4 files · 53.8 KBBrowse files →
Release notes
ChatGPT now connects to a reviewed set of support tools: conversations, contacts, help content, tags and reports. Webhook, custom-field, customer-memory and file-upload tools are not offered in ChatGPT, and reply tools never ask customers for card, health, ID or login details.
Declared in the saved package. Remote tools may change independently.
Package details
Publisher declarations from the archived package. These are separate from our research and the live service's terms.
- Package author
- TCSC
- Keywords
- See keywords
- Commerce declaration
- Does not support commerceThis does not establish whether access is free or paid.
- Review scenarios
- 5 positive · 3 negativeScenario counts, not test results.
Declared capabilities
- Search support conversations
- Read messages and contacts
- Manage support work
- Read and manage help content
Package observed Nov 3, 2026.
Technical details
- First seen
- Oct 24, 2026 · 12:40 UTC
- Last seen
- Nov 4, 2026 · 06:00 UTC
- Collection status
- Collected
plugin_asdk_app_6abcb51b40c48191aae828651f3a5df2
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