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Snapshot Nov 2, 2026 · 18:12 UTC · version 2026.10.301142

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{
  "description": "Where the elapsed time goes between a case opening and a decision",
  "included_files": [],
  "name": "time-to-decision",
  "skill_md_contents": "---\nname: time-to-decision\ndescription: 'Where the elapsed time goes between a case opening and a decision'\nmetadata:\n  title: 'Time to Decision'\n  category: audits\n  order: '16'\n  plugin: 'true'\n---\n\nFor decided cases in the period I name: median and 90th-percentile time from creation to decision, then split that total into waiting on the client, waiting on a vendor, and waiting on us, as a share of total. Break down by template and entity type. Name the longest stage and its share. Distinguish elapsed from working time and say which you measured.\n"
}

SHA-256 of public snapshot: 0d4f78950143349b0a22cc4ae2193b9df030244e1260552e14d065cc01174bef